Hosted Dialer

Contact centers are constantly looking for ways to improve efficiency while reducing costs. SoundBite’s hosted dialer ends the search for the right balance between contact effectiveness and cost-efficiency.

Organizations can leverage the on-demand dialer capabilities and near unlimited dialing capacity to scale as needed, increase contact rates, and achieve a positive ROI right from the start.

Drive More Conversations

Use predictive pacing to automatically adjust the rate of outbound calls according to agent and contact center availability
Minimize connection time and capture customized call disposition types using SoundBite's web-based Agent Voice Portal
Blend predictive dialing with automated voice, text, and email messaging into a single contact strategy to increase contact rates
Spend less time dialing and more time talking with customers by only delivering live parties to agents
Ensure security and compliance with SoundBite Engage PCI certified platform and centralized compliance management