Did you know...?
* Most telemarketing firms use a tactic called "predictive dialing" so as not to waste the telemarketers' *valuable* time while waiting for you to pick up? Their computer auto-dials your number, assuming it'll take you an average 2-3 rings to pick up, and switches you over to the next available telemarketer when you do. Instant hangups and the delayed response typical of a telemarketing call result from this predictive dialing.
* A common practice of telemarketers is to call the elderly repeatedly and establish a relationship with them. The telemarketer will become a "friend" to a lonely old person, using this "friendship" as leverage in high-pressure sales.
* America has enough telemarketing power to make 560 calls per second.
* It is illegal for a telemarketing firm to solicit to you using any kind of artificial voice or pre-recorded message, under many circumstances.
* It is illegal for a telemarketer to call a consumer before 8 a.m. or after 9 p.m.
* Telemarketers must identify themselves (name and company) upon request.
* In Germany, traditional telemarketing is illegal--businesses cannot call out to customers without prior consent.
* Thanks to ANI (Automatic Number Identification), telemarketing agencies can detect your return phone number AND home address if you call them.
* Telemarketers and junk mailers (more precisely, the companies that provide them with your information) routinely check and correct their databases using the information printed on personal cheques. Some telemarketing infomediaries go so far as to harvest phone numbers from these cheques.
Bite telemarketing calls in the ass!
You'll save yourself a lot of time and annoyance by committing to memory this short phrase--or better yet, write it down and put a copy next to your phone:
Tuesday, December 7, 2010
Sunday, December 5, 2010
Call Center Business In Germany
Experience the key event for the call centre sector in Berlin. Don’t miss it when Europe’s biggest platform for call centres, service providers, knowledge transfer and networking opens its doors from 22nd to 24th February 2011.
After a completely booked trade fair in 2010 we also expect full halls for the upcoming event. Meet around 250 international exhibitors and look forward to a unique knowledge and networking platform with more than 7,500 visitors.
Exhibitors and visitors both agree: THE trade fair of the year!
“The target group oriented trade fair, where the high quality of new contacts
reconfirms each year: CallCenterWorld – an event you have to go!"
Ulf Gimm
DASAN ELECTRON EUROPE Ltd. & Co. KG
“Excellent contacts – this is where the heart of the industry beats!"
Sven Braun, Director Strat. Account Management
Sykes Enterprises Bochum GmbH & Co. KG
“Whoever wants to know what is going on in the contact center industry,
has to visit CallCenterWorld."
After a completely booked trade fair in 2010 we also expect full halls for the upcoming event. Meet around 250 international exhibitors and look forward to a unique knowledge and networking platform with more than 7,500 visitors.
Exhibitors and visitors both agree: THE trade fair of the year!
“The target group oriented trade fair, where the high quality of new contacts
reconfirms each year: CallCenterWorld – an event you have to go!"
Ulf Gimm
DASAN ELECTRON EUROPE Ltd. & Co. KG
“Excellent contacts – this is where the heart of the industry beats!"
Sven Braun, Director Strat. Account Management
Sykes Enterprises Bochum GmbH & Co. KG
“Whoever wants to know what is going on in the contact center industry,
has to visit CallCenterWorld."
Monday, November 29, 2010
Plan Ahead for Call center Solutions
all Centre Helper asked a panel of experts how to relieve pressure on call centres during busy periods.
1. Plan ahead
Ben Dale-Gough
Ben Dale-Gough
It’s vital that managers let their agents know when the peak times will be. This will give them a chance to prepare and will mean they’re not taken by surprise with high volumes of calls. Making sure the scheduling is correct is really important. Organisations can do this by looking at times of peak calls in previous years. Once the trends have been identified, forecasts can be made as to when future busy periods will be. This enables managers to recruit extra staff to help out if necessary.
Ben Dale-Gough, Site Operations Manager – Domestic & General (www.domgen.com)
2. Update call queue status message in IVR
Give customers information on the current call queuing times in your IVR message, and redirect them to the self-help section of the company/organisation’s website if possible. If the volume of calls is high and the waiting time is more than a couple of minutes, informing customers in IVR will help redirect some of them to a less busy time of day or the website.
3. Allow staff to have frequent breaks at peak times
An increased break schedule during peak times will help agents deal with the busier period. By reducing lunch to half an hour, but with a ten-minute break away from the phones every hour, agents will feel incredibly refreshed, and it will allow them to deal with difficult calls more effectively. The mental break is important.
4. Make sure new agents are up to speed on the top 20 reasons for calling
Clive Turner
Clive Turner
A lot of call centres take on new agents, especially students, in the run-up to Christmas. All these new agents may be answering calls on things they’ve never come across before, and simply as a result of the volume of calls at peaks times there is going to be an increase in the number of difficult calls. So make sure your second-tier agents are available to help resolve the difficult calls with their experience.
1. Plan ahead
Ben Dale-Gough
Ben Dale-Gough
It’s vital that managers let their agents know when the peak times will be. This will give them a chance to prepare and will mean they’re not taken by surprise with high volumes of calls. Making sure the scheduling is correct is really important. Organisations can do this by looking at times of peak calls in previous years. Once the trends have been identified, forecasts can be made as to when future busy periods will be. This enables managers to recruit extra staff to help out if necessary.
Ben Dale-Gough, Site Operations Manager – Domestic & General (www.domgen.com)
2. Update call queue status message in IVR
Give customers information on the current call queuing times in your IVR message, and redirect them to the self-help section of the company/organisation’s website if possible. If the volume of calls is high and the waiting time is more than a couple of minutes, informing customers in IVR will help redirect some of them to a less busy time of day or the website.
3. Allow staff to have frequent breaks at peak times
An increased break schedule during peak times will help agents deal with the busier period. By reducing lunch to half an hour, but with a ten-minute break away from the phones every hour, agents will feel incredibly refreshed, and it will allow them to deal with difficult calls more effectively. The mental break is important.
4. Make sure new agents are up to speed on the top 20 reasons for calling
Clive Turner
Clive Turner
A lot of call centres take on new agents, especially students, in the run-up to Christmas. All these new agents may be answering calls on things they’ve never come across before, and simply as a result of the volume of calls at peaks times there is going to be an increase in the number of difficult calls. So make sure your second-tier agents are available to help resolve the difficult calls with their experience.
Sunday, November 21, 2010
Cold Calling Technique
effective cold calling techniques, tips and methods for selling and sales training
Cold calling typically refers to the first telephone call made to a prospective customer. More unusually these days, cold calling can also refer to calling face-to-face for the first time without an appointment at commercial premises or households. Cold calling is also known as canvassing, telephone canvassing, prospecting, telephone prospecting, and more traditionally in the case of consumer door-to-door selling as 'door-knocking'.
Cold calling is an important stage and technique in the selling process. Cold calling abilities are also useful in many aspects of business and work communications outside of sales activities and the selling function.
Good cold calling - performed properly and not as merely an indiscriminate 'numbers game' - is a fundamental and highly transferable capability, whose basic principles are found in the behaviours and techniques of all great entrepreneurs and leaders.
In essence cold calling is the art of approaching someone, professionally, openly and meaningfully, with a sensible proposition.
All great entrepreneurs and leaders possess this ability or they would not have become successful.
Cold calling therefore enables success, chiefly because cold calling is strongly focused on initiative and action.
cold calling is how you see it
Since selling became a recognised profession a couple of generations ago, countless sales training organizations, sales gurus, writers, theorists, and sales people of all sorts, have attempted to create effective cold calling techniques and scripts. There is no magic script, and while there are many helpful frameworks and methodologies there is no single magic answer.
Successful cold calling - including the effectiveness of methods and techniques - essentially relies on your own attitude towards cold calling.
Viewed negatively or passively, cold calling is merely a numbers game, where the sales person's calling (sometimes called 'canvassing' in this situation) is no different to a junk-mail leaflet. Somebody might respond - maybe one in twenty, maybe one in a hundred.
This is the way that unsuccessful sales people see cold calling. No wonder for them that cold calling is a painful grind. Depressing, embarrassing, draining, exhausting, just horrible.
On the other hand...
Viewed positively and creatively , cold-calling is empowering and potent.
Cold calling actually enables the sales person to:
* supersede existing suppliers
* pre-empt the competition
* identify and create huge new business possibilities
* become indispensable as someone who can make things happen and create new business
* build (your) personal reputation beyond job title and grade
* establish relationships and a respect (for you) beyond normal sales responsibilities
* and be an entrepreneur.
So, do you want to be the human equivalent of junk-mail, or do you want to achieve entrepreneurial reputation and success that will take you anywhere you want to go?
Like so many other aspects of business, management, and especially selling, cold-calling is how you see it, and whatever you want to make it.
Cold calling typically refers to the first telephone call made to a prospective customer. More unusually these days, cold calling can also refer to calling face-to-face for the first time without an appointment at commercial premises or households. Cold calling is also known as canvassing, telephone canvassing, prospecting, telephone prospecting, and more traditionally in the case of consumer door-to-door selling as 'door-knocking'.
Cold calling is an important stage and technique in the selling process. Cold calling abilities are also useful in many aspects of business and work communications outside of sales activities and the selling function.
Good cold calling - performed properly and not as merely an indiscriminate 'numbers game' - is a fundamental and highly transferable capability, whose basic principles are found in the behaviours and techniques of all great entrepreneurs and leaders.
In essence cold calling is the art of approaching someone, professionally, openly and meaningfully, with a sensible proposition.
All great entrepreneurs and leaders possess this ability or they would not have become successful.
Cold calling therefore enables success, chiefly because cold calling is strongly focused on initiative and action.
cold calling is how you see it
Since selling became a recognised profession a couple of generations ago, countless sales training organizations, sales gurus, writers, theorists, and sales people of all sorts, have attempted to create effective cold calling techniques and scripts. There is no magic script, and while there are many helpful frameworks and methodologies there is no single magic answer.
Successful cold calling - including the effectiveness of methods and techniques - essentially relies on your own attitude towards cold calling.
Viewed negatively or passively, cold calling is merely a numbers game, where the sales person's calling (sometimes called 'canvassing' in this situation) is no different to a junk-mail leaflet. Somebody might respond - maybe one in twenty, maybe one in a hundred.
This is the way that unsuccessful sales people see cold calling. No wonder for them that cold calling is a painful grind. Depressing, embarrassing, draining, exhausting, just horrible.
On the other hand...
Viewed positively and creatively , cold-calling is empowering and potent.
Cold calling actually enables the sales person to:
* supersede existing suppliers
* pre-empt the competition
* identify and create huge new business possibilities
* become indispensable as someone who can make things happen and create new business
* build (your) personal reputation beyond job title and grade
* establish relationships and a respect (for you) beyond normal sales responsibilities
* and be an entrepreneur.
So, do you want to be the human equivalent of junk-mail, or do you want to achieve entrepreneurial reputation and success that will take you anywhere you want to go?
Like so many other aspects of business, management, and especially selling, cold-calling is how you see it, and whatever you want to make it.
Thursday, November 11, 2010
Cheap Domains
Our low cost domain registration services include:
* Domain Name Registration
* Domain Name Renewal
* Domain Name Transfer
* Expired Domains for Sale
* Private Domain Name Registration
* Domain Watch Service
* Link Building Strategy Service
Now you can SAVE UP TO 70% on cheap domain registration with us. If you used to pay $35/year for just ONE domain register, you can now get THREE domains with us at much lower cost.
Our FREE BUNDLE of services is worth more than 5 times the cost of your internet domain registration fee.
Thousands of web domain names are being registered each day. Grab yours now before it's gone! Even if you're not ready to have a website, you can still purchase domain name and leave it "parked" on our server for as long as you want.
* Domain Name Registration
* Domain Name Renewal
* Domain Name Transfer
* Expired Domains for Sale
* Private Domain Name Registration
* Domain Watch Service
* Link Building Strategy Service
Now you can SAVE UP TO 70% on cheap domain registration with us. If you used to pay $35/year for just ONE domain register, you can now get THREE domains with us at much lower cost.
Our FREE BUNDLE of services is worth more than 5 times the cost of your internet domain registration fee.
Thousands of web domain names are being registered each day. Grab yours now before it's gone! Even if you're not ready to have a website, you can still purchase domain name and leave it "parked" on our server for as long as you want.
Thursday, October 28, 2010
Website Building Software
Namu6 Website Editor
Namu6 is a fast and easy way to create, maintain, and publish a website.
Namu6 is freeware, there are no nag screens and it is not crippled in any way. Get it now! for Windows 98, Me, 2000 and XP.
Features
Easy to use: If you can type, use a web browser, and click buttons, then you're qualified to use Namu6!
What you see is what you get: Namu6 is a visual editor, there is no confusing HTML.
Smart Resize and Rotate: Resize or rotate pictures multiple times without affecting the quality of the original picture. Picture effects are applied again automatically.
Prebuilt Themes: Namu6 comes with a number of attractive prebuilt themes to give your website a professional appearance.
Internationalization: Write in multiple languages on the same page. (Requires Windows 2000 or Windows XP).
Namu6 is freeware. Try it, download now.
Namu6 is a fast and easy way to create, maintain, and publish a website.
Namu6 is freeware, there are no nag screens and it is not crippled in any way. Get it now! for Windows 98, Me, 2000 and XP.
Features
Easy to use: If you can type, use a web browser, and click buttons, then you're qualified to use Namu6!
What you see is what you get: Namu6 is a visual editor, there is no confusing HTML.
Smart Resize and Rotate: Resize or rotate pictures multiple times without affecting the quality of the original picture. Picture effects are applied again automatically.
Prebuilt Themes: Namu6 comes with a number of attractive prebuilt themes to give your website a professional appearance.
Internationalization: Write in multiple languages on the same page. (Requires Windows 2000 or Windows XP).
Namu6 is freeware. Try it, download now.
Friday, October 22, 2010
Call Center Software Issues
What will it do for you?
*
Call Center WebOptimize Call/Support Center Operations: Reduces call volume by deflecting some of your support requests to your customer facing self help Knowledge Base. Expedites communication between your call center web support representatives and your customers with quick email notifications. Allows your customers to check the status and add notes to their support request without calling the support center.
*
Captures Knowledge: The integrated Novo Knowledge Base Software allows customer support representatives and others to easily document recurring issues. This knowledge stays in the system and does not leave when an employee does.
*
Decreases New Employee Training Time: With an easily accessible knowledge repository, new call center software users can quickly find the answers to customer questions.
Call Center Software Features
*
Call Center WebOptimize Call/Support Center Operations: Reduces call volume by deflecting some of your support requests to your customer facing self help Knowledge Base. Expedites communication between your call center web support representatives and your customers with quick email notifications. Allows your customers to check the status and add notes to their support request without calling the support center.
*
Captures Knowledge: The integrated Novo Knowledge Base Software allows customer support representatives and others to easily document recurring issues. This knowledge stays in the system and does not leave when an employee does.
*
Decreases New Employee Training Time: With an easily accessible knowledge repository, new call center software users can quickly find the answers to customer questions.
Call Center Software Features
Wednesday, October 20, 2010
Telemarketin Companies USA
ext Point USA Inc is a private company categorized under Telemarketing Services and located in New York, NY. Current estimates show this company has an annual revenue of less than $500,000 and employs a staff of approximately 5 to 9.
*
Business Categories
o Call Centers in New York, NY
o Telemarketing Bureaus
o View newly formed U.S. businesses
*
Company Contacts
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# Search for contacts
Next Point USA Inc Business Information
Location Type Single Location
Annual Sales (Estimated) Less than $500,000
Employees (Estimated) 5 to 9
SIC Code 738912, Call Centers
NAICS Code 561422, Telemarketing Bureaus
Products, Services and Brands Information not found
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Welfull International Trade
Telemarketing Services in New York, NY
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Belardi Ostroy Alcllc
Telemarketing Services in New York, NY
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Telemarketing Services in New York, NY
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Companies in this category usually offer:
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* Business Telemarketing
* Insurance Telemarketing
* Outbound Telemarketing
* Telemarketing Services
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* International Telemarketing
* Inbound Telemarketing
Related Categories
People looking for this company were also interested in:
* Telemarketers
* Telephone Solicitation Services
Click on the reports tab at the top of the page to research company background, detailed company profile, credit and financial reports for Next Point USA Inc.
Reports often include a complete predictive and historical analysis with payment and financial information; information on the identity, operations, profitability and stability of Next Point USA Inc; Details on the company’s history, the business background of its management, special events and recent company news. Download Next Point USA Inc financial and company reports.
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Companies by Location: New York, NY
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o Call Centers in New York, NY
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o View newly formed U.S. businesses
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Next Point USA Inc Business Information
Location Type Single Location
Annual Sales (Estimated) Less than $500,000
Employees (Estimated) 5 to 9
SIC Code 738912, Call Centers
NAICS Code 561422, Telemarketing Bureaus
Products, Services and Brands Information not found
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*
All U.S. Telemarketing Services
*
Jobs in New York, NY
Related Companies
*
Ehrlich Creative Comm
Telemarketing Services in New York, NY
*
A C Promotions
Telemarketing Services in New York, NY
*
Welfull International Trade
Telemarketing Services in New York, NY
*
Belardi Ostroy Alcllc
Telemarketing Services in New York, NY
*
Amp3 Public Relation
Telemarketing Services in New York, NY
Related Products
Companies in this category usually offer:
* B2b Telemarketing
* Business Telemarketing
* Insurance Telemarketing
* Outbound Telemarketing
* Telemarketing Services
* Outbound Telemarketing Services
* International Telemarketing
* Inbound Telemarketing
Related Categories
People looking for this company were also interested in:
* Telemarketers
* Telephone Solicitation Services
Click on the reports tab at the top of the page to research company background, detailed company profile, credit and financial reports for Next Point USA Inc.
Reports often include a complete predictive and historical analysis with payment and financial information; information on the identity, operations, profitability and stability of Next Point USA Inc; Details on the company’s history, the business background of its management, special events and recent company news. Download Next Point USA Inc financial and company reports.
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Companies by Location: New York, NY
Sunday, September 26, 2010
VOIP Termination
VoIP Termination
VoIP termination involves receiving calls from IP and delivering them to other PSTN and cell phone numbers using Gateways and SIM Boxes.
VoIP Billing and Termination Solution
Enlarge
Starting a VoIP termination business is a four step process:
1. Setup your gateways and SIM boxes. This will require you to have a broadband Internet connection to bring calls over VoIP. For PSTN termination, either E1 or normal phone lines will be required. For SIM boxes, cellular SIMs will be required.
2. Get a hosted server and run this solution on that server.
3. Find originators that need to send traffic to the area codes that you support.
4. Configure the network account and establish credit with originators and start the service!
Termination setup requires efficient carrier management and billing solution that should provide at least:
1. Ability to define multiple IP addresses where gateways and SIM boxes are running
2. Ability to aggregate traffic from worldwide on a single public IP and redirect traffic to individual gateways
3. Ability to route each call to the least cost route available on all the gateways and SIM boxes.
4. Count ports on each IP so that calls exceeding the capacity are routed to next available route.
This billing solution also provides web access to carriers which allow them to view the traffic and billing details online.
VoIP termination involves receiving calls from IP and delivering them to other PSTN and cell phone numbers using Gateways and SIM Boxes.
VoIP Billing and Termination Solution
Enlarge
Starting a VoIP termination business is a four step process:
1. Setup your gateways and SIM boxes. This will require you to have a broadband Internet connection to bring calls over VoIP. For PSTN termination, either E1 or normal phone lines will be required. For SIM boxes, cellular SIMs will be required.
2. Get a hosted server and run this solution on that server.
3. Find originators that need to send traffic to the area codes that you support.
4. Configure the network account and establish credit with originators and start the service!
Termination setup requires efficient carrier management and billing solution that should provide at least:
1. Ability to define multiple IP addresses where gateways and SIM boxes are running
2. Ability to aggregate traffic from worldwide on a single public IP and redirect traffic to individual gateways
3. Ability to route each call to the least cost route available on all the gateways and SIM boxes.
4. Count ports on each IP so that calls exceeding the capacity are routed to next available route.
This billing solution also provides web access to carriers which allow them to view the traffic and billing details online.
Monday, September 13, 2010
Website Developer Software
The complete web design software that gives you unlimited expansion.
If you have never built a website...
Tens of thousands of customers have created professional-looking websites for businesses, organizations, government, schools, or just about anything. One of the best features of Web Studio is that it is a web design program that you won't outgrow. The more you learn about website design, the more you will appreciate this web design program.
Let us remove the dread.
Web Studio is an easy to learn web design program. Even if you don't know anything about the internet, our teaching tools will help you step-by-step along the way.
Web Studio has everything you need to create and upload your site. It has galleries with backgrounds, buttons, color schemes and other graphics that you can use to design your web pages. You can also use graphics you make yourself -- the choice is yours.
Web Studio's easy WYSIWYG* interface makes it easy for you to create a website with a professional edge. Whether you are creating a site for an office, company, organization or small business, Web Studio is a program that everyone can use.
*WYSIWYG = What you see is what you get.
If you want a more expansive web design program...
Web Studio has unlimited expansion. Create your own graphics and insert them into Web Studio. Use the HTML editor to bring in your own HTML and also edit the HTML of the objects and pages of your website.
Many professional web designers use Web Studio because it reduces the time it takes them to create and build their websites.
If you have never built a website...
Tens of thousands of customers have created professional-looking websites for businesses, organizations, government, schools, or just about anything. One of the best features of Web Studio is that it is a web design program that you won't outgrow. The more you learn about website design, the more you will appreciate this web design program.
Let us remove the dread.
Web Studio is an easy to learn web design program. Even if you don't know anything about the internet, our teaching tools will help you step-by-step along the way.
Web Studio has everything you need to create and upload your site. It has galleries with backgrounds, buttons, color schemes and other graphics that you can use to design your web pages. You can also use graphics you make yourself -- the choice is yours.
Web Studio's easy WYSIWYG* interface makes it easy for you to create a website with a professional edge. Whether you are creating a site for an office, company, organization or small business, Web Studio is a program that everyone can use.
*WYSIWYG = What you see is what you get.
If you want a more expansive web design program...
Web Studio has unlimited expansion. Create your own graphics and insert them into Web Studio. Use the HTML editor to bring in your own HTML and also edit the HTML of the objects and pages of your website.
Many professional web designers use Web Studio because it reduces the time it takes them to create and build their websites.
Friday, August 27, 2010
Telemarketing Uk
Teleperformance has announced the acquisition of 100% of the equity of UK-based beCogent.
Based in Scotland, beCogent has recognized expertise and deep experience in numerous industry sectors, with an emphasis on the Retail, Financial Services and Telco/ISP industries. beCogent has around 3,000 employees at its four call centres in Airdrie, Erskine, Kilmarnock and Glasgow and forecasts 2010 revenue of approximately £50 million.
With this new operation in Scotland, a region known for its technologically skilled and multi-lingual workforce, Teleperformance is significantly extending its geographic footprint in the UK. In becoming the second largest operator of outsourced contact centres in the UK, Teleperformance will be able to serve all parts of the UK more effectively and deliver the most comprehensive offer in the market.
Based in Scotland, beCogent has recognized expertise and deep experience in numerous industry sectors, with an emphasis on the Retail, Financial Services and Telco/ISP industries. beCogent has around 3,000 employees at its four call centres in Airdrie, Erskine, Kilmarnock and Glasgow and forecasts 2010 revenue of approximately £50 million.
With this new operation in Scotland, a region known for its technologically skilled and multi-lingual workforce, Teleperformance is significantly extending its geographic footprint in the UK. In becoming the second largest operator of outsourced contact centres in the UK, Teleperformance will be able to serve all parts of the UK more effectively and deliver the most comprehensive offer in the market.
Thursday, August 19, 2010
Predictive Dialers for Sale
If you are a small or medium sized business that is looking for sales leads then this is the place for you. Telemarketing is the most cost effective means for small companies to find customers and get results fast. We can help you succeed. [Meet Our Customers Here]
Autodialersonline.com specializes in cutting-edge automated dialer software, telemarketing and lead generation software plus office equipment to help grow your business. We offer an array of high-technology products including Predictive Dialers, Auto Dialers, Automated Attendants, Power Dialers, Automated Reminder Systems, Voice Mail Systems, Telephone Notification Systems and more.
Looking for a fast, easy to use turnkey system? We can do that! Or how about a custom designed package to provide specialized service to your company's every need? We can do that too! Whatever your business needs, Autodialersonline.com will always strive to surpass all of your expectations. We offer top of the line technical support on all our auto dialing and telemarketing software products, knock-your-socks-off customer service even after the sale, and bottom line pricing that gives you the assurance of not overpaying for the same lead generator equipment somewhere else!
Autodialersonline.com specializes in cutting-edge automated dialer software, telemarketing and lead generation software plus office equipment to help grow your business. We offer an array of high-technology products including Predictive Dialers, Auto Dialers, Automated Attendants, Power Dialers, Automated Reminder Systems, Voice Mail Systems, Telephone Notification Systems and more.
Looking for a fast, easy to use turnkey system? We can do that! Or how about a custom designed package to provide specialized service to your company's every need? We can do that too! Whatever your business needs, Autodialersonline.com will always strive to surpass all of your expectations. We offer top of the line technical support on all our auto dialing and telemarketing software products, knock-your-socks-off customer service even after the sale, and bottom line pricing that gives you the assurance of not overpaying for the same lead generator equipment somewhere else!
Wednesday, August 18, 2010
Telemarketing Greats
Telemarketing Tricks - How To Telemarketing Blogspot
o what is a "great" telemarketing message? How many of your business leads will immediately be turned off by weak telemarketing tactics? The key to success with your opening statement is instant impact! You need to be able to grab your prospect's attention in the first sentence, without them straight away thinking "here we go again, another boring telemarketing presentation". For new telemarketers - and for those who are struggling to make ends meet with telemarketing - starting your pitch with a good opening is essential to gain instant impact. You cannot afford to have your potential clients switch off, or become automatically defensive, as soon as you start to speak. Cheap telemarketing tactics are well known in the business world, and many of your prospects will have heard the same speech before.
Whether you are using a fixed script, or just a guide to help you with your telemarketing pitch, there are a few rules to consider when you create an instant telemarketing impact message:
1) Get you prospect's name right, and ask to speak to them directly;
2) Tell the person who you are, and the name of your company;
3) Give them a great reason to listen to your telemarketing presentation - instant impact!
4) Keep your opening sentence short and to the point.
In telemarketing, you only have a few valuable seconds to grab the listener's attention, so use it wisely. There is no point in launching into a full telemarketing sales pitch at the beginning of the conversation; you will have lost the sale already by doing this. Instead, you must draw your prospect in by giving them something you know will help their business. Leads are a precious commodity in telemarketing, and presentation is everything, so don't waste time by annoying the person on the other end of the phone with a long, drawn-out opening speech.
In my business, I receive telemarketing calls regularly. As soon as I hear "I'm about to make you an offer you can't refuse", I politely tell the caller I am not interested and hang up the phone. Since I have no idea at this stage what the offer is, I don't want to waste my time listening to another ten minutes of telemarketing waffle. On the other hand, I heard a great example of a telemarketing presentation recently. The caller introduced himself, knew my name and the nature of my business, and straight away sparked my interest by telling me what his company could offer me.
o what is a "great" telemarketing message? How many of your business leads will immediately be turned off by weak telemarketing tactics? The key to success with your opening statement is instant impact! You need to be able to grab your prospect's attention in the first sentence, without them straight away thinking "here we go again, another boring telemarketing presentation". For new telemarketers - and for those who are struggling to make ends meet with telemarketing - starting your pitch with a good opening is essential to gain instant impact. You cannot afford to have your potential clients switch off, or become automatically defensive, as soon as you start to speak. Cheap telemarketing tactics are well known in the business world, and many of your prospects will have heard the same speech before.
Whether you are using a fixed script, or just a guide to help you with your telemarketing pitch, there are a few rules to consider when you create an instant telemarketing impact message:
1) Get you prospect's name right, and ask to speak to them directly;
2) Tell the person who you are, and the name of your company;
3) Give them a great reason to listen to your telemarketing presentation - instant impact!
4) Keep your opening sentence short and to the point.
In telemarketing, you only have a few valuable seconds to grab the listener's attention, so use it wisely. There is no point in launching into a full telemarketing sales pitch at the beginning of the conversation; you will have lost the sale already by doing this. Instead, you must draw your prospect in by giving them something you know will help their business. Leads are a precious commodity in telemarketing, and presentation is everything, so don't waste time by annoying the person on the other end of the phone with a long, drawn-out opening speech.
In my business, I receive telemarketing calls regularly. As soon as I hear "I'm about to make you an offer you can't refuse", I politely tell the caller I am not interested and hang up the phone. Since I have no idea at this stage what the offer is, I don't want to waste my time listening to another ten minutes of telemarketing waffle. On the other hand, I heard a great example of a telemarketing presentation recently. The caller introduced himself, knew my name and the nature of my business, and straight away sparked my interest by telling me what his company could offer me.
Monday, August 16, 2010
MorhVOX
MorphVOX Pro works on Windows 7 12/2/2009
Screaming Bee began testing MorphVOX Pro well in advance of the release of Windows 7. The software is now shipping with Microsoft’s Compatible with Windows 7 logo ensuring it will install and run on Windows 7 including 64 bit systems.
The new engineering effort by Screaming Bee enhances the number of operating systems that can run MorphVOX Pro. The software will continue to enjoy backwards compatibility with older operating systems like Windows Vista, 2000 and XP.
MorphVOX Pro includes the ability to add professional-grade plug-in applications to the program. This includes the Batch Converter Plug-in that allows morphing of multiple files at one time. The Effects Rack Plug-in allows users to change their voices using VST technology. All MorphVOX Pro plug-ins have been confirmed to work with Windows 7.
Screaming Bee began testing MorphVOX Pro well in advance of the release of Windows 7. The software is now shipping with Microsoft’s Compatible with Windows 7 logo ensuring it will install and run on Windows 7 including 64 bit systems.
The new engineering effort by Screaming Bee enhances the number of operating systems that can run MorphVOX Pro. The software will continue to enjoy backwards compatibility with older operating systems like Windows Vista, 2000 and XP.
MorphVOX Pro includes the ability to add professional-grade plug-in applications to the program. This includes the Batch Converter Plug-in that allows morphing of multiple files at one time. The Effects Rack Plug-in allows users to change their voices using VST technology. All MorphVOX Pro plug-ins have been confirmed to work with Windows 7.
Saturday, August 14, 2010
eGain Service - Advanced Telemarketing Software
eGain Service™ , an innovative and complete suite of customer service and contact center software, helps organizations transform their traditional call centers into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.
eGain Service contains:
Integrated, best-in-class products for web self-service, assisted service, knowledge management, and process automation
A 100% web-architected CIH platform
Adapters for integrating with leading call center, business, content, and email systems
Related best practice white papers
Clone your best agents: A 7-step approach
11 TCO traps to avoid in contact center customer service software: What they won’t tell you
Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives. Our customers use it to:
Provide agents with knowledge-based productivity tools
Web-enable call centers by adding web-based interaction channels
Improve or add to existing eService capabilities
Link contact centers with back-office fulfillment systems
Set up a next-generation customer interaction hub from scratch
eGain Service contains:
Integrated, best-in-class products for web self-service, assisted service, knowledge management, and process automation
A 100% web-architected CIH platform
Adapters for integrating with leading call center, business, content, and email systems
Related best practice white papers
Clone your best agents: A 7-step approach
11 TCO traps to avoid in contact center customer service software: What they won’t tell you
Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives. Our customers use it to:
Provide agents with knowledge-based productivity tools
Web-enable call centers by adding web-based interaction channels
Improve or add to existing eService capabilities
Link contact centers with back-office fulfillment systems
Set up a next-generation customer interaction hub from scratch
Wednesday, August 11, 2010
Contact Center Professional -
Contact Your Client Professional 3.4 Full Description:
CONTACT YOUR CLIENT PROFESSIONAL is a Business Manager with a comprehensive set of features designed specifically for the smaller company..(SOHO Small Office Home Office) Yes. it includes, Internet Form Filler, Follow up System, Tracking of Marketing Campaigns, Invoicing, Products and Inventory but more importantly, a Gateway Interaction System (to charge credit cards with practically all credit card gateways), a Parse System (to import the impossible-to-import), an Email Extraction System, a F.A.Q System (Frequently Asked Question System for support & training) a Free Form System (to organize everything from Passwords, to Health Tips), a Personal Agenda (so you don't mix you own affairs with client's), Scripts System (for telemarketing purposes, price list and more), Email System (replaces Outlook), a Payment/Commissions System (use it if you have affiliates or you are affiliate in any program and for all kinds of commissions, even recurrent ones), Follow-Up System to track everything you send or expect to receive in the future, Voice Recording and Playing (records phone conversations with ease) a Virtual Persona System (so you can use the program with unlimited companies at the same time, ideal if you have several small companies) and much, much more.
CONTACT YOUR CLIENT PROFESSIONAL is a Business Manager with a comprehensive set of features designed specifically for the smaller company..(SOHO Small Office Home Office) Yes. it includes, Internet Form Filler, Follow up System, Tracking of Marketing Campaigns, Invoicing, Products and Inventory but more importantly, a Gateway Interaction System (to charge credit cards with practically all credit card gateways), a Parse System (to import the impossible-to-import), an Email Extraction System, a F.A.Q System (Frequently Asked Question System for support & training) a Free Form System (to organize everything from Passwords, to Health Tips), a Personal Agenda (so you don't mix you own affairs with client's), Scripts System (for telemarketing purposes, price list and more), Email System (replaces Outlook), a Payment/Commissions System (use it if you have affiliates or you are affiliate in any program and for all kinds of commissions, even recurrent ones), Follow-Up System to track everything you send or expect to receive in the future, Voice Recording and Playing (records phone conversations with ease) a Virtual Persona System (so you can use the program with unlimited companies at the same time, ideal if you have several small companies) and much, much more.
Saturday, August 7, 2010
Couterpatah's X - Lite
Couterpatah's X - Lite - Call Center Softwares 4 U
CounterPath's X-Lite is a SIP based softphone. Based on the advanced architecture of eyeBeam 1.5, the new X-Lite is designed to showcase some of the feature rich capabilities available with our commercial softphone such as superior audio and video quality, zero-touch configuration, IM & Presence, and a comprehensive personal address book. Users who subscribe to a VoIP or Broadband service will be able to experience the power of X-Lite as CounterPath enables them to communicate anytime, anywhere by bringing their communication experience directly to the end-point. With its intuitive & familiar interface, users can seamlessly transition from a traditional hard phone environment into the world of Voice over IP. Also by making the navigation simple and user friendly, X-Lite provides users with easy access to video and address book management.
CounterPath's X-Lite is a SIP based softphone. Based on the advanced architecture of eyeBeam 1.5, the new X-Lite is designed to showcase some of the feature rich capabilities available with our commercial softphone such as superior audio and video quality, zero-touch configuration, IM & Presence, and a comprehensive personal address book. Users who subscribe to a VoIP or Broadband service will be able to experience the power of X-Lite as CounterPath enables them to communicate anytime, anywhere by bringing their communication experience directly to the end-point. With its intuitive & familiar interface, users can seamlessly transition from a traditional hard phone environment into the world of Voice over IP. Also by making the navigation simple and user friendly, X-Lite provides users with easy access to video and address book management.
Wednesday, August 4, 2010
Toronto Call Center Jobs Call Center Softwares 4 u Blogspot
Bilingual Collector
Toronto, Ontario, Canada
13.00 to $17.00 / HR (DOE)
Bilingual Collector – Potential Full-Time Opportunity! Location: Etobicoke, Ontario Industry: Wholesale / Distribution Duration: 3+ Month / ...
system admin
Toronto, Ontario, Canada
Windows System admin
Bilingual Team Captain (Fr/En)
Central Toronto, Toronto, Ontario, Canada
Competitive compensation and pay for performance with the ability to earn between $13.25 and $18.25 per hour.
If you are a passionate and creative call-centre sales team leader with a demonstrated sales ability and leadership skills, Optima Communications is ...
Product Demonstrator
Scarborough, Toronto, Ontario, Canada
$10.25
ARE YOU Sales driven, with the powers of persuasion and a passion to promote? Our Brand Ambassadors are self-employed, ongoing, casual-part ...
LEAD GENERATOR
Toronto, Ontario, Canada
We are an outsourced marketing provider to numerous Fortune 500 Companies since 1990. We are looking for a few great agents to become part of our ...
Bilingual Mutual Fund Representative (French/English)
Toronto, Ontario, Canada
Up to $45,000
Job Description Job Title: Bilingual Mutual Fund Representative (French/English) Experience: Minimum 1-2 years relevant experience. Must have ...
Customer Service Representative (French/English Bilingual)
Toronto, Ontario, Canada
Customer Service Representative – Bilingual French/English We are growing! Join our winning team! We service more than 9,000 businesses across ...
Inside Sales Executive
Toronto, Ontario, Canada
Inside Sales Executive We are growing! Join our winning team! We service more than 9,000 businesses across Canada and process in excess of $1 ...
OUTBOUND AGENTS WANTED
Etobicoke, Toronto, Ontario, Canada
Outbound Agent
AnswerNet - TelePartners is currently recruiting high energy individuals who have the motivation, desire, and drive to be successful Outbound ...
Donor Support Representative
Toronto, Ontario, Canada
'Based on Experience'
Description of Position The Donor Support Representative provides superior service to our donors in a call-centre environment. Communication with ...
Bilingual Customer Service Representatives
Toronto, Ontario, Canada
competitive
”AMAZING” Up and Coming Opportunities with some of Toronto’s Leading Organizations!!!! If you are Bilingual French and English please keep ...
Customer Service Representative
Toronto, Ontario, Canada
Base/ Commission
Job Title: Customer Service Representative Company Name: Conquest Financial Services ...
BILINGUAL INTALIAN/ENGLISH AGENTS WANTED
Toronto, Ontario, Canada
Customer Service Agent
AnswerNet - TelePartners is currently recruiting high energy individuals who have the motivation, desire, and drive to be successful Bilingual ...
Toronto, Ontario, Canada
13.00 to $17.00 / HR (DOE)
Bilingual Collector – Potential Full-Time Opportunity! Location: Etobicoke, Ontario Industry: Wholesale / Distribution Duration: 3+ Month / ...
system admin
Toronto, Ontario, Canada
Windows System admin
Bilingual Team Captain (Fr/En)
Central Toronto, Toronto, Ontario, Canada
Competitive compensation and pay for performance with the ability to earn between $13.25 and $18.25 per hour.
If you are a passionate and creative call-centre sales team leader with a demonstrated sales ability and leadership skills, Optima Communications is ...
Product Demonstrator
Scarborough, Toronto, Ontario, Canada
$10.25
ARE YOU Sales driven, with the powers of persuasion and a passion to promote? Our Brand Ambassadors are self-employed, ongoing, casual-part ...
LEAD GENERATOR
Toronto, Ontario, Canada
We are an outsourced marketing provider to numerous Fortune 500 Companies since 1990. We are looking for a few great agents to become part of our ...
Bilingual Mutual Fund Representative (French/English)
Toronto, Ontario, Canada
Up to $45,000
Job Description Job Title: Bilingual Mutual Fund Representative (French/English) Experience: Minimum 1-2 years relevant experience. Must have ...
Customer Service Representative (French/English Bilingual)
Toronto, Ontario, Canada
Customer Service Representative – Bilingual French/English We are growing! Join our winning team! We service more than 9,000 businesses across ...
Inside Sales Executive
Toronto, Ontario, Canada
Inside Sales Executive We are growing! Join our winning team! We service more than 9,000 businesses across Canada and process in excess of $1 ...
OUTBOUND AGENTS WANTED
Etobicoke, Toronto, Ontario, Canada
Outbound Agent
AnswerNet - TelePartners is currently recruiting high energy individuals who have the motivation, desire, and drive to be successful Outbound ...
Donor Support Representative
Toronto, Ontario, Canada
'Based on Experience'
Description of Position The Donor Support Representative provides superior service to our donors in a call-centre environment. Communication with ...
Bilingual Customer Service Representatives
Toronto, Ontario, Canada
competitive
”AMAZING” Up and Coming Opportunities with some of Toronto’s Leading Organizations!!!! If you are Bilingual French and English please keep ...
Customer Service Representative
Toronto, Ontario, Canada
Base/ Commission
Job Title: Customer Service Representative Company Name: Conquest Financial Services ...
BILINGUAL INTALIAN/ENGLISH AGENTS WANTED
Toronto, Ontario, Canada
Customer Service Agent
AnswerNet - TelePartners is currently recruiting high energy individuals who have the motivation, desire, and drive to be successful Bilingual ...
Tuesday, August 3, 2010
Call Center
Outsourcers: Outbound / Inbound
The decision to outsource marketing and CRM centers involves transferring management control to a supplier with a considerable degree of two-way information exchange, co-ordination, and trust. The top service vendors below are well established national companies.
National - US
Ameridial -
Founded in 1987, OKS-AMERIDIAL Worldwide is a single source contact service bureau offering complete outsourced Inbound and Outbound voice call-handling, blended with web-based services including live web-chat and email management. OKS-AMERIDIAL staffs more than 1500 professional agents in eleven automated call centers worldwide. Operating a completely un-interruptible service environment, we’re able to better ensure our customers continuing service so that they never miss an order. Complete Fulfillment capabilities with lettershop, lists, and design. FREE ONLINE QUOTE !
eti Sales Support -
B2B Customer Acquisition and Retention. Increase outbound sales and profits. Business Developers provide qualified leads so you sell more in less time. Customized solutions for long or short term projects. North America, South America, Europe. 1.800.466.4384
Edge Teleservices, Inc. -
Edge Teleservices is a quality outsourcer outbound B2B solutions in sales, lead generation, lead qualification and appointment setting. Industries served include telecom, publishing, non-profit, college and others. From our top management down to the agent level, our 18 years of experience have created a company that is streamlined and agile.
The Connection® -
The Connection® is an award-winning, US-based live operator inbound and outbound call center and service agency. For over 25 years, we have helped leading national corporations outsource their customer service and sales calls.
Miratel - -
Miratel is a customer-centric outbound/inbound call center, eCommerce business solutions & mail house based in North America. We deliver clients superior service & support in a results driven environment with strong corporate responsibility standards.
Advanced Marketing Solutions -
Since 1996, AMS has been providing personalized inbound/outbound and fulfillment services for North American clients with high value products.
The decision to outsource marketing and CRM centers involves transferring management control to a supplier with a considerable degree of two-way information exchange, co-ordination, and trust. The top service vendors below are well established national companies.
National - US
Ameridial -
Founded in 1987, OKS-AMERIDIAL Worldwide is a single source contact service bureau offering complete outsourced Inbound and Outbound voice call-handling, blended with web-based services including live web-chat and email management. OKS-AMERIDIAL staffs more than 1500 professional agents in eleven automated call centers worldwide. Operating a completely un-interruptible service environment, we’re able to better ensure our customers continuing service so that they never miss an order. Complete Fulfillment capabilities with lettershop, lists, and design. FREE ONLINE QUOTE !
eti Sales Support -
B2B Customer Acquisition and Retention. Increase outbound sales and profits. Business Developers provide qualified leads so you sell more in less time. Customized solutions for long or short term projects. North America, South America, Europe. 1.800.466.4384
Edge Teleservices, Inc. -
Edge Teleservices is a quality outsourcer outbound B2B solutions in sales, lead generation, lead qualification and appointment setting. Industries served include telecom, publishing, non-profit, college and others. From our top management down to the agent level, our 18 years of experience have created a company that is streamlined and agile.
The Connection® -
The Connection® is an award-winning, US-based live operator inbound and outbound call center and service agency. For over 25 years, we have helped leading national corporations outsource their customer service and sales calls.
Miratel - -
Miratel is a customer-centric outbound/inbound call center, eCommerce business solutions & mail house based in North America. We deliver clients superior service & support in a results driven environment with strong corporate responsibility standards.
Advanced Marketing Solutions -
Since 1996, AMS has been providing personalized inbound/outbound and fulfillment services for North American clients with high value products.
Monday, August 2, 2010
Call Center Technology
Contact Center Technology
As a leading provider of customer experience management solutions to a multitude of businesses and industries, RightNow has developed contact center technology that enables unified cross-channel communications while simultaneously informing service agents of customer information and data. Whether you're upgrading your traditional call center technologies to be more customer focused, or you're branching into new, digital territory such as live chat or email, RightNow has proven contact center technology for any avenue of the customer experience.
For more information on how our contact center customer service technology can be put to work for your business, contact us today.
Leading Customer Experience Management Technology
As channels of customer communication broaden, IT professionals need a method to deliver dynamic customer experience management solutions. RightNow's on demand customer experience management software and applications deliver just that solution.
Our contact center technology utilizes a variety of methods to reach out and communicate with customers. Our hosted contact center technology provides reliability and availability worldwide. We also provide extensive reporting tools to monitor your customer experience management solutions, allowing you to have immediate access to customer data.
RightNow's CX software application combines consumer and agent platforms for superior contact center customer service. Applied across channels such as web interfaces and phone support, we provide the flexibility to field any concerns from consumers across any channel of communication.
Superior Contact Center Customer Experience Management
RightNow has taken the age-old dilemma of improving call center customer services in the face of rising customer demands, and has developed a model to reconcile the two to not only work with each other, but to also drive cost efficiency and agent productivity. Our hosted contact center technology delivers smart functionality and can positively impact both your customers and your bottom line.
As a leading provider of customer experience management solutions to a multitude of businesses and industries, RightNow has developed contact center technology that enables unified cross-channel communications while simultaneously informing service agents of customer information and data. Whether you're upgrading your traditional call center technologies to be more customer focused, or you're branching into new, digital territory such as live chat or email, RightNow has proven contact center technology for any avenue of the customer experience.
For more information on how our contact center customer service technology can be put to work for your business, contact us today.
Leading Customer Experience Management Technology
As channels of customer communication broaden, IT professionals need a method to deliver dynamic customer experience management solutions. RightNow's on demand customer experience management software and applications deliver just that solution.
Our contact center technology utilizes a variety of methods to reach out and communicate with customers. Our hosted contact center technology provides reliability and availability worldwide. We also provide extensive reporting tools to monitor your customer experience management solutions, allowing you to have immediate access to customer data.
RightNow's CX software application combines consumer and agent platforms for superior contact center customer service. Applied across channels such as web interfaces and phone support, we provide the flexibility to field any concerns from consumers across any channel of communication.
Superior Contact Center Customer Experience Management
RightNow has taken the age-old dilemma of improving call center customer services in the face of rising customer demands, and has developed a model to reconcile the two to not only work with each other, but to also drive cost efficiency and agent productivity. Our hosted contact center technology delivers smart functionality and can positively impact both your customers and your bottom line.
Monday, July 26, 2010
call center software development.
callcentersoftwares4u.blogspot.com
ustom Call Center Software | Customer Service Software Applications
Call Center Solutions, Call Center Software Solutions, Custom Call Center Solutions Do you need help with your call center software? Maybe you have too many calls in queue or poor response times due to ineffective business software? Perhaps you need a better forecasting and staffing module or maybe you're for software integration with your telephony system? ISG has worked with call center operations that vary from small start-ups to large Fortune 500 companies. We have experienced professionals who understand call center requirements and have built custom software solutions designed to optimize call center personnel performance and productivity. Our software consultants can help you implement effective CTI (computer telephony interface), ACD call routing, call processing, call monitoring, and custom billing solutions. Our custom programming team can build a custom software solution for you.
Custom Call Center Solutions | Custom Software
Call Center Solutions Since 1993, Call Center Software Solutions, Custom Call Center Solutions Our mission is to help clients improve overall performance, increase customer loyalty and revenue, and reduce operating costs by planning for and meeting the customer service demands of today and the future. ISG understands the role that customer care plays in driving loyalty among your customers, and profitability to your bottom line. If you are have difficulty staffing your contact center, experiencing high rates of abandoned calls, or if your customers are annoyed by long waits in queue, we can help. Our software design team can evaluate your existing call processing software and identify bottlenecks that result in poor call center performance. ISG software consultants have experience with CTI, IVR, and CRM applications. We can design and build custom CRM and call center software for your organization. A partial list of previous clients our customer care consultants have worked with include The Cross Country Group, Lowell Shoe, Sullivan Tire, and Sullivans, Inc. Contact ISG today to see how we can help you improve your contact center operations.
Call Center Software Integration | Call Center Software Solutions
Do you need software integration to help improve the performance of your call center? Maybe you have existing software products that can't be accessed by your call center personnel? Is your valuable staff wasting time in the reference library or at the fax machine? Could your organization benefit from rules based call processing software? ISG's experienced custom software development team can build the software integration tools that will connect your enterprise knowledge base with your call center software. Why settle for low performance and high overhead? Our business productivity software specialists can help you improve overall performance and reduce costly errors.
ustom Call Center Software | Customer Service Software Applications
Call Center Solutions, Call Center Software Solutions, Custom Call Center Solutions Do you need help with your call center software? Maybe you have too many calls in queue or poor response times due to ineffective business software? Perhaps you need a better forecasting and staffing module or maybe you're for software integration with your telephony system? ISG has worked with call center operations that vary from small start-ups to large Fortune 500 companies. We have experienced professionals who understand call center requirements and have built custom software solutions designed to optimize call center personnel performance and productivity. Our software consultants can help you implement effective CTI (computer telephony interface), ACD call routing, call processing, call monitoring, and custom billing solutions. Our custom programming team can build a custom software solution for you.
Custom Call Center Solutions | Custom Software
Call Center Solutions Since 1993, Call Center Software Solutions, Custom Call Center Solutions Our mission is to help clients improve overall performance, increase customer loyalty and revenue, and reduce operating costs by planning for and meeting the customer service demands of today and the future. ISG understands the role that customer care plays in driving loyalty among your customers, and profitability to your bottom line. If you are have difficulty staffing your contact center, experiencing high rates of abandoned calls, or if your customers are annoyed by long waits in queue, we can help. Our software design team can evaluate your existing call processing software and identify bottlenecks that result in poor call center performance. ISG software consultants have experience with CTI, IVR, and CRM applications. We can design and build custom CRM and call center software for your organization. A partial list of previous clients our customer care consultants have worked with include The Cross Country Group, Lowell Shoe, Sullivan Tire, and Sullivans, Inc. Contact ISG today to see how we can help you improve your contact center operations.
Call Center Software Integration | Call Center Software Solutions
Do you need software integration to help improve the performance of your call center? Maybe you have existing software products that can't be accessed by your call center personnel? Is your valuable staff wasting time in the reference library or at the fax machine? Could your organization benefit from rules based call processing software? ISG's experienced custom software development team can build the software integration tools that will connect your enterprise knowledge base with your call center software. Why settle for low performance and high overhead? Our business productivity software specialists can help you improve overall performance and reduce costly errors.
Thursday, July 22, 2010
skype by callcentersoftwares4u.blogspot.com
Everyone is talking about Skype and soon everyone will be doing it for free!
Since Internet's invention, Skype has been the key to empowering a variety of exciting new technologies in changing the face of the future. It's become the proverbial dreamcatcher of the 21st Century. In saying that, Skype is clearly taking the world by storm with their free global telephony! They identified the opportunity to develop radical new technology impacting telecommunications globally through the Internet. It's apparent that one can no longer afford to ignore technologies that are shaping and improving our lives.
Niklas Zennström, CEO & Co-founder of Skype shares the same view by saying: “The idea of charging for calls belongs to the last century. Skype software gives people new power to affordably stay in touch with their friends and family by taking advantage of their technology and connectivity investments.”
About Skype
“I knew it was over when I downloaded Skype,” Michael Powell, chairman, Federal Communications Commission, explained.
“When the inventors of KaZaA are distributing for free a little program that you can use to talk to anybody else, and the quality is fantastic, and it’s free – it’s over. The world will change now inevitably.” Fortune Magazine, February 16, 2004
Skype’s mission is to provide a simple, reliable and friendly communication tool that works. In other words the aim is for people to communicate with friends, family, and colleagues, more flexibly, more cost effective, and with better sound quality than ever previously imagined.
Skype's turn key technology
Skype is a free service that allows anyone with a computer and Internet connection to call anyone else with the same at no cost. To get started all you have to do is download Skype which is cross platform. You will need a Skype phone (USB phone), a pc microphone and speakers or a pc headset to make calls. What's more Skype is simple to install, works behind most firewalls and gateways with no server or workstation configuration. Calls are encrypted for security reasons, and they maintain a strict privacy policy.
The million dollar question
I bet you're wondering how does Skype makes money? Simply by selling extra extended services. Here is a list of some of the very useful extras
* A mailbox facility to record voicemail messages.
* SkypeOut or Skype airtime to enable you to phone most parts of the world for only 0.017 Euros per minute.
* With SkypeIn, you can get a number identical to a landline number. If your friends who aren’t using Skype wish to call you by dialing a regular number, you can still receive the call in Skype via your pc. The call will then be received no matter where you are, as long as you are connected to the Internet.
And the flip side is ...
You need to sit with your Skype phone or headset at your pc, while being connected to the Internet. It is also important to have a relatively fast connection at a good price, something that’s not yet available in SA. Lastly Skype technology is not available through a landline, you have to have an Internet connection.
Skype and mobile devices
The Skype platform will soon be extended to mobile devises and handsets. Then the world will be your oyster and the sky your limit.
Since Internet's invention, Skype has been the key to empowering a variety of exciting new technologies in changing the face of the future. It's become the proverbial dreamcatcher of the 21st Century. In saying that, Skype is clearly taking the world by storm with their free global telephony! They identified the opportunity to develop radical new technology impacting telecommunications globally through the Internet. It's apparent that one can no longer afford to ignore technologies that are shaping and improving our lives.
Niklas Zennström, CEO & Co-founder of Skype shares the same view by saying: “The idea of charging for calls belongs to the last century. Skype software gives people new power to affordably stay in touch with their friends and family by taking advantage of their technology and connectivity investments.”
About Skype
“I knew it was over when I downloaded Skype,” Michael Powell, chairman, Federal Communications Commission, explained.
“When the inventors of KaZaA are distributing for free a little program that you can use to talk to anybody else, and the quality is fantastic, and it’s free – it’s over. The world will change now inevitably.” Fortune Magazine, February 16, 2004
Skype’s mission is to provide a simple, reliable and friendly communication tool that works. In other words the aim is for people to communicate with friends, family, and colleagues, more flexibly, more cost effective, and with better sound quality than ever previously imagined.
Skype's turn key technology
Skype is a free service that allows anyone with a computer and Internet connection to call anyone else with the same at no cost. To get started all you have to do is download Skype which is cross platform. You will need a Skype phone (USB phone), a pc microphone and speakers or a pc headset to make calls. What's more Skype is simple to install, works behind most firewalls and gateways with no server or workstation configuration. Calls are encrypted for security reasons, and they maintain a strict privacy policy.
The million dollar question
I bet you're wondering how does Skype makes money? Simply by selling extra extended services. Here is a list of some of the very useful extras
* A mailbox facility to record voicemail messages.
* SkypeOut or Skype airtime to enable you to phone most parts of the world for only 0.017 Euros per minute.
* With SkypeIn, you can get a number identical to a landline number. If your friends who aren’t using Skype wish to call you by dialing a regular number, you can still receive the call in Skype via your pc. The call will then be received no matter where you are, as long as you are connected to the Internet.
And the flip side is ...
You need to sit with your Skype phone or headset at your pc, while being connected to the Internet. It is also important to have a relatively fast connection at a good price, something that’s not yet available in SA. Lastly Skype technology is not available through a landline, you have to have an Internet connection.
Skype and mobile devices
The Skype platform will soon be extended to mobile devises and handsets. Then the world will be your oyster and the sky your limit.
Sunday, July 18, 2010
Telemarketing Software Developer's Job by
callcentersoftwares4u.blogspot.com presents telemarketing software Developer jobs in Foster City, CA
Telemarketing Representative - Software
Apply Now
Company: Rearden Commerce
Location: Foster City, CA
Opportunity Details: Overview: Rearden Commerce provides the ultimate personal productivity tool: an innovative on-demand personal assistant that simplifies life, helping people quickly find the services and goods they need based on what they like, where they are, and what they are doing. The Rearden Personal Assistant is based on the Rearden Commerce Platform, which connects users instantly with the world's largest ecosystem of more than 160,000 trusted merchants and third-party applications providers. The Rearden Personal Assistant also helps thousands of companies save money by consistently guiding employees to preferred suppliers offering negotiated discounts and helping them make smarter purchase decisions. With Rearden Commerce, the power of the intelligent Web is finally realized.
Thursday, July 15, 2010
Telemarketing Headsets Increase Productivity
Telemarketing Headsets Increase Productivity
Telecommunications equipment is now revolutionizing the way companies do business. That’s what many of the telemarketing industry reports have revealed. Perhaps one main support to this is the obvious fact that the well-known voice, text and video are being combined just to enable telemarketing and sales efforts to attain better chances of succeeding with reduced dependence on today’s pricey travel and other overheads that result from direct contact sales efforts. And, the booming growth of the telemarketing industry in the recent years is proof to this improved efficiency of these newly developed systems.
Almost all of the telephone service or sales representatives currently supply a host of telemarketing services with the use of these newly developed systems. One key tool that is easily undervalued in this sort of equation is the telemarketing headsets, which are just simple devices that connect the worker to the entire telecommunications system.
callcentersoftwares4u.blogspot.com
The telemarketing headsets are deemed very essential in the telemarketing field. Without it, the efficiency of communication and work in a call center would be greatly diminished. As you may know, voice still remains the primary means of communicating, especially on urgent or authoritative information. This is true even in the age of text and data proliferation.
As more and more people have recognized the importance of telemarketing headsets, these headsets and keyboards have evolved as the primary input tools in a telemarketing business. Both the keyboards and headsets are used to connect people to the new integrated computer telephone systems, and there are some telemarketing call centers today that segment telemarketing headsets users into three major groups based on the levels of the daily use. The segments I’m talking about are the two hours or less; two to five hours; and five plus hours or the full-time telemarketing headsets users. Note that these segments are considered as many of these companies believe that the value of the telemarketing headsets to a particular user is almost directly proportional to the number of hours per day that the device is used. Based on the hours, the degree of comfort and sound quality can be seen, which are significantly becoming important in today’s telemarketing environment.
Realizing how important the telemarketing headsets are to the telemarketers, many manufacturing companies have considered developing advanced telemarketing headsets. These headsets have features that block out the room noise or the so-called noise canceling microphones, along with the smart amplifiers that are capable of muting the sales representatives’ microphones when not in use. Such feature is also known as voice switching. Further worth noting is that most of the advanced telemarketing headsets can determine between normal voice and data to limit the unsafe sound levels within milliseconds. According to some experts, it is these features of advanced telemarketing headsets that made these communication tools capable of providing a telemarketing call center a more professional image with sound quality that enables the telemarketers to hear and be heard clearly, safely and comfortably.
Today, a number of telemarketing headset styles help satisfy not only the telemarketer’s communication needs, but also their cosmetic and aesthetic needs, which can be nearly as important as performance requirements. Without these compatible telemarketing headsets, experts said that the entire communication systems would become useless, since its major function of connecting two humans through voice channels breaks down.
Telecommunications equipment is now revolutionizing the way companies do business. That’s what many of the telemarketing industry reports have revealed. Perhaps one main support to this is the obvious fact that the well-known voice, text and video are being combined just to enable telemarketing and sales efforts to attain better chances of succeeding with reduced dependence on today’s pricey travel and other overheads that result from direct contact sales efforts. And, the booming growth of the telemarketing industry in the recent years is proof to this improved efficiency of these newly developed systems.
Almost all of the telephone service or sales representatives currently supply a host of telemarketing services with the use of these newly developed systems. One key tool that is easily undervalued in this sort of equation is the telemarketing headsets, which are just simple devices that connect the worker to the entire telecommunications system.
callcentersoftwares4u.blogspot.com
The telemarketing headsets are deemed very essential in the telemarketing field. Without it, the efficiency of communication and work in a call center would be greatly diminished. As you may know, voice still remains the primary means of communicating, especially on urgent or authoritative information. This is true even in the age of text and data proliferation.
As more and more people have recognized the importance of telemarketing headsets, these headsets and keyboards have evolved as the primary input tools in a telemarketing business. Both the keyboards and headsets are used to connect people to the new integrated computer telephone systems, and there are some telemarketing call centers today that segment telemarketing headsets users into three major groups based on the levels of the daily use. The segments I’m talking about are the two hours or less; two to five hours; and five plus hours or the full-time telemarketing headsets users. Note that these segments are considered as many of these companies believe that the value of the telemarketing headsets to a particular user is almost directly proportional to the number of hours per day that the device is used. Based on the hours, the degree of comfort and sound quality can be seen, which are significantly becoming important in today’s telemarketing environment.
Realizing how important the telemarketing headsets are to the telemarketers, many manufacturing companies have considered developing advanced telemarketing headsets. These headsets have features that block out the room noise or the so-called noise canceling microphones, along with the smart amplifiers that are capable of muting the sales representatives’ microphones when not in use. Such feature is also known as voice switching. Further worth noting is that most of the advanced telemarketing headsets can determine between normal voice and data to limit the unsafe sound levels within milliseconds. According to some experts, it is these features of advanced telemarketing headsets that made these communication tools capable of providing a telemarketing call center a more professional image with sound quality that enables the telemarketers to hear and be heard clearly, safely and comfortably.
Today, a number of telemarketing headset styles help satisfy not only the telemarketer’s communication needs, but also their cosmetic and aesthetic needs, which can be nearly as important as performance requirements. Without these compatible telemarketing headsets, experts said that the entire communication systems would become useless, since its major function of connecting two humans through voice channels breaks down.
Tuesday, July 13, 2010
Be Natural – Use the Right Equipment
Be Natural – Use the Right Equipment
It has been proved in many businesses that customers respond better when the seller (telemarketer) is talking naturally i.e. not holding their hand to their head (holding the phone), or balancing the phone on their shoulders, etc.
To compensate, headsets are extremely useful for allowing you to talk more naturally on the phone – as if you were talking to them face-to-face being able to use your hands, etc.
Practice Makes Perfect
Practising before you begin your telemarketing campaign will pay off allowing you to build your confidence and rectify mistakes early on: role plays are ideal. Of course, your skills and confidence will develop more through experience, but practising will give you a head start. Listen to yourself on a tape recorder – would you develop an interest?
Don’t Go Blank – Use Notes
Stick notes to your desk, phone or wall to help ‘jog’ your memory for persuasive words, phrases, discussion areas, etc. There is nothing worse than pausing to collect your thoughts and comments when trying to sell over the phone: be ready to reply to anything.
Avoid Insulting the Customer
Obvious, right? Well, people do it without even realizing by using comments like “did you understand that?” and “are you following what I’m saying?”. This automatically shrinks the customers’ intelligence and ability to catch on. It is down to your own ability to make the customer understand and therefore if you feel the customer is failing to do so, use comments such as “did I explain that clearly” and so on.
Give the Customer a Friend they can Trust
Make customers feel as if they are talking to a friend by making yourself come across as the person that everyone wants to know. Be friendly, be concerned, assure them, praise them – anything that makes them develop a sense of trust: trust goes a long way.
It has been proved in many businesses that customers respond better when the seller (telemarketer) is talking naturally i.e. not holding their hand to their head (holding the phone), or balancing the phone on their shoulders, etc.
To compensate, headsets are extremely useful for allowing you to talk more naturally on the phone – as if you were talking to them face-to-face being able to use your hands, etc.
Practice Makes Perfect
Practising before you begin your telemarketing campaign will pay off allowing you to build your confidence and rectify mistakes early on: role plays are ideal. Of course, your skills and confidence will develop more through experience, but practising will give you a head start. Listen to yourself on a tape recorder – would you develop an interest?
Don’t Go Blank – Use Notes
Stick notes to your desk, phone or wall to help ‘jog’ your memory for persuasive words, phrases, discussion areas, etc. There is nothing worse than pausing to collect your thoughts and comments when trying to sell over the phone: be ready to reply to anything.
Avoid Insulting the Customer
Obvious, right? Well, people do it without even realizing by using comments like “did you understand that?” and “are you following what I’m saying?”. This automatically shrinks the customers’ intelligence and ability to catch on. It is down to your own ability to make the customer understand and therefore if you feel the customer is failing to do so, use comments such as “did I explain that clearly” and so on.
Give the Customer a Friend they can Trust
Make customers feel as if they are talking to a friend by making yourself come across as the person that everyone wants to know. Be friendly, be concerned, assure them, praise them – anything that makes them develop a sense of trust: trust goes a long way.
Friday, July 9, 2010
callcentersoftwares4u.blogspot.com presents acarda sales technoligies.
callcentersoftwares4u.blogspot.com presents acarda sales technoligies.
Acarda Sales Technologies provides a range of call center and telemarketing software products to help maximise your business productivity. Our TeamMax Call Center software is for groups of people engaged in outbound telemarketing, CallAssist is for single user telemarketers and Acarda Messenger is a fully automated auto dialer.
Outbound Call Center - TeamMax | OutBound
outbound dialer More Info
* Manage calling lists in a centralized database
* Manage do not call lists in a centralized database
* Allocate one telephone number at a time to each agent
* Ensure do not call telephone numbers are not called
* Call outcome and detail management
* Automatic demand dialing from each agent’s computer
* Preview dialing option
* Customize agent screens
* Multiple campaigns with their own script
* Performance reporting
* Call management, analysis, statistics
* Low cost hardware requirement
* Many more features
Outbound Telemarketing Dialer - CallAssist
outbound telemarketing dialer
Phone Dialer More Info
* Increase productivity
* Demand dialing at the press of one button
* Fast and accurate, never mis-dials
* Supports multiple campaigns
* Import a list of telephone numbers into a campaign
* Manage do not call lists
* Supports FTC DNC import file format
* Requeue numbers in the call list with one click
* Assign a time to call a number back later
* Record a range of responses to questions you ask
* Ability to play a pre-recorded message to voice mail
* Ability to record the conversation
* Low cost hardware requirement
* Many more features
Telemarketing Script Management - KnowledgeMax
Telemarketing Script Software
script management More Info
* Allows you to have multiple scripts
* Associates a group of topics to scripts
* Icon links to each script
* Topics can detail products or services
* Topics can list common questions
* Topics can list common objections
* Allows you to link one topic to another
* Description text for topics
* Response memo for topics
* Related topics will be displayed
* Clicking on a topic to read a suggested response displayed
Auto Dialer - Acarda Messenger
Auto Dialer
Auto Dialer More Info
* Automatically place telephone calls & convey voice messages
* Set start and stop times for each day of the week
* Automatically generate a random list of telephone numbers
* Import a list of telephone numbers
* Supports FTC DNC import file format
* Configurable number of delivery attempts for busy or no answer
* Play a different message if call answered by answer machine
* Verify the listener is the right person to hear the message
* Recipient can select to be transferred, e.g. to a sales representative
* Displays call statistics
* Many more features
Acarda Sales Technologies provides a range of call center and telemarketing software products to help maximise your business productivity. Our TeamMax Call Center software is for groups of people engaged in outbound telemarketing, CallAssist is for single user telemarketers and Acarda Messenger is a fully automated auto dialer.
Outbound Call Center - TeamMax | OutBound
outbound dialer More Info
* Manage calling lists in a centralized database
* Manage do not call lists in a centralized database
* Allocate one telephone number at a time to each agent
* Ensure do not call telephone numbers are not called
* Call outcome and detail management
* Automatic demand dialing from each agent’s computer
* Preview dialing option
* Customize agent screens
* Multiple campaigns with their own script
* Performance reporting
* Call management, analysis, statistics
* Low cost hardware requirement
* Many more features
Outbound Telemarketing Dialer - CallAssist
outbound telemarketing dialer
Phone Dialer More Info
* Increase productivity
* Demand dialing at the press of one button
* Fast and accurate, never mis-dials
* Supports multiple campaigns
* Import a list of telephone numbers into a campaign
* Manage do not call lists
* Supports FTC DNC import file format
* Requeue numbers in the call list with one click
* Assign a time to call a number back later
* Record a range of responses to questions you ask
* Ability to play a pre-recorded message to voice mail
* Ability to record the conversation
* Low cost hardware requirement
* Many more features
Telemarketing Script Management - KnowledgeMax
Telemarketing Script Software
script management More Info
* Allows you to have multiple scripts
* Associates a group of topics to scripts
* Icon links to each script
* Topics can detail products or services
* Topics can list common questions
* Topics can list common objections
* Allows you to link one topic to another
* Description text for topics
* Response memo for topics
* Related topics will be displayed
* Clicking on a topic to read a suggested response displayed
Auto Dialer - Acarda Messenger
Auto Dialer
Auto Dialer More Info
* Automatically place telephone calls & convey voice messages
* Set start and stop times for each day of the week
* Automatically generate a random list of telephone numbers
* Import a list of telephone numbers
* Supports FTC DNC import file format
* Configurable number of delivery attempts for busy or no answer
* Play a different message if call answered by answer machine
* Verify the listener is the right person to hear the message
* Recipient can select to be transferred, e.g. to a sales representative
* Displays call statistics
* Many more features
Wednesday, June 30, 2010
In-House Call Center Software
In-House Call Center Software
There are two types of call center software: in-house software supported by internal call center staff and call center software that is handled remotely. Remote handling of help desk software gives the appearance that help desk calls are handled by your organization when in fact another company is performing all the work.
If your going to manage your own call center software, then you need to fully comprehend the modern call center tasks, together with the business processes. All the strategic plans and the visions that the company has must be in complete agreement with the call center, as well. In certain cases, the directions are expressed in the form of a team charter, which contains all the roles and responsibilities of the call center, together with its mission, core processes and vision.
Whenever considering call center software that will be handled by another organization, make sure that they have a successful history of help desk software installation and implementation. Although it is not difficult to locate a business providing such services, the company interested in taking over call center software responsibilities must make sure that their help desk staff has a firm grasp of the company's products and processes.
There are two types of call center software: in-house software supported by internal call center staff and call center software that is handled remotely. Remote handling of help desk software gives the appearance that help desk calls are handled by your organization when in fact another company is performing all the work.
If your going to manage your own call center software, then you need to fully comprehend the modern call center tasks, together with the business processes. All the strategic plans and the visions that the company has must be in complete agreement with the call center, as well. In certain cases, the directions are expressed in the form of a team charter, which contains all the roles and responsibilities of the call center, together with its mission, core processes and vision.
Whenever considering call center software that will be handled by another organization, make sure that they have a successful history of help desk software installation and implementation. Although it is not difficult to locate a business providing such services, the company interested in taking over call center software responsibilities must make sure that their help desk staff has a firm grasp of the company's products and processes.
Monday, June 28, 2010
Voice Broadcasting can be such a great technology
Voice Broadcasting can be such a great technology for so many applications. It has been a popular and growing tool now for many years and for good reason. Imagine being able to deliver a message to large numbers of people without having to pay the cost of tele agents, and having the ability of sending one message to a live pick up vs. a different message to an answering machine. Add to this the marrying of interactive voice technology where a recipient is able to press a number key and be transferred to a live agent, or place an order for a product or service. It is the ultimate technology in terms of cost efficiencies and flexibility for marketers, political consultants, municipalities, collection organizations, and many other entities.
But powerful tools in the hands of fools create a great deal of danger. See Bob Tuttle and Mark Edwards for details. Their firm "The Broadcast Team" (aka TBT) was recently fined $1,000,000 by the FTC and the Department of Justice for violations Telemarketing Sales Rule (TSR) in the course of using "voice broadcasting" to call millions of U.S. consumers using automated dialers and prerecorded messages.
The Federal Trade Commission today announced that Tuttle and Edwards firm was charged with making tens of millions of illegal automated telemarketing calls and they have agreed to pay a $1 million civil penalty under a settlement reached with the agency and the U.S. Department of Justice. They had violated the Telemarketing Sales Rule (TSR) in the course of using "voice broadcasting" to call millions of U.S. consumers using automated dialers and prerecorded messages.
A federal district court action brought by DOJ on behalf of the Commission alleges that the Florida-based telemarketer's automated phone dialing service called and then illegally hung up on more than 64 million people – and called more than a million numbers that were listed on the National Do Not Call (DNC) Registry. Lloyd Gomberg, Senior Vice President of Freedom telework Inc. said “The law is very clear- Even when Voice broadcasting is legally permissible the calling list still must be scrubbed against the FTC and various States Do Not Call Lists.”
Gomberg further noted that Freedom Telework Voice broadcast customers are also advised that it is unlawful to send audio messages to any emergency phone lines. For example, 911 numbers, hospital medical service lines, physicians, health care facilities, poison control centers, fire or law enforcement agencies. Another basic rule according to Gomberg: Do not send unsolicited audio messages to those who will incur charges. For example: beepers, pagers or cell phones unless you have permission.
In the broadcast team case, The FTC's Telemarketing Sales Rule (TSR) was violated in the course of using "voice broadcasting" to call millions of U.S. consumers using automated dialers and prerecorded messages. Many of the numbers TBT called were on the DNC Registry, making the calls themselves unlawful. The FTC also charged that TBT failed to pay for access to the DNC Registry's numbers in numerous instances. TBT had argued that the TSR did not apply to its delivery of prerecorded messages and should not apply to its plans to use prerecorded messages to solicit funds on behalf of a charity. But in a related case pending in the same court, U.S. District Court Judge Anne Conway rejected TBT's legal arguments last April. The court ruled that TBT is a required to comply with the TSR, and that exempting TBT from the TSR's requirements would frustrate the FTC "in achieving its goal of protecting the residential privacy of consumers."
Gomberg said “ This technology is powerful and incisive- just make sure that you consult an attorney and know that you are on firm legal ground before proceeding with a campaign.”
But powerful tools in the hands of fools create a great deal of danger. See Bob Tuttle and Mark Edwards for details. Their firm "The Broadcast Team" (aka TBT) was recently fined $1,000,000 by the FTC and the Department of Justice for violations Telemarketing Sales Rule (TSR) in the course of using "voice broadcasting" to call millions of U.S. consumers using automated dialers and prerecorded messages.
The Federal Trade Commission today announced that Tuttle and Edwards firm was charged with making tens of millions of illegal automated telemarketing calls and they have agreed to pay a $1 million civil penalty under a settlement reached with the agency and the U.S. Department of Justice. They had violated the Telemarketing Sales Rule (TSR) in the course of using "voice broadcasting" to call millions of U.S. consumers using automated dialers and prerecorded messages.
A federal district court action brought by DOJ on behalf of the Commission alleges that the Florida-based telemarketer's automated phone dialing service called and then illegally hung up on more than 64 million people – and called more than a million numbers that were listed on the National Do Not Call (DNC) Registry. Lloyd Gomberg, Senior Vice President of Freedom telework Inc. said “The law is very clear- Even when Voice broadcasting is legally permissible the calling list still must be scrubbed against the FTC and various States Do Not Call Lists.”
Gomberg further noted that Freedom Telework Voice broadcast customers are also advised that it is unlawful to send audio messages to any emergency phone lines. For example, 911 numbers, hospital medical service lines, physicians, health care facilities, poison control centers, fire or law enforcement agencies. Another basic rule according to Gomberg: Do not send unsolicited audio messages to those who will incur charges. For example: beepers, pagers or cell phones unless you have permission.
In the broadcast team case, The FTC's Telemarketing Sales Rule (TSR) was violated in the course of using "voice broadcasting" to call millions of U.S. consumers using automated dialers and prerecorded messages. Many of the numbers TBT called were on the DNC Registry, making the calls themselves unlawful. The FTC also charged that TBT failed to pay for access to the DNC Registry's numbers in numerous instances. TBT had argued that the TSR did not apply to its delivery of prerecorded messages and should not apply to its plans to use prerecorded messages to solicit funds on behalf of a charity. But in a related case pending in the same court, U.S. District Court Judge Anne Conway rejected TBT's legal arguments last April. The court ruled that TBT is a required to comply with the TSR, and that exempting TBT from the TSR's requirements would frustrate the FTC "in achieving its goal of protecting the residential privacy of consumers."
Gomberg said “ This technology is powerful and incisive- just make sure that you consult an attorney and know that you are on firm legal ground before proceeding with a campaign.”
Saturday, June 26, 2010
Telemarketing is not as easy as it looks.
Telemarketing is not as easy as it looks.
Telemarketing involves talking on the phone to someone you do not know and trying to convince them to buy a product, use a service, or sign up for a special offer.
Many times, telemarketers fail because they are not doing the job properly.
Speaking is a skill, and there are techniques that can be applied to speaking that will help anyone become a successful telemarketer.
These are the seven steps to successful telemarketing.
Step #1: Motivation
One of the most important things in telemarketing is motivation. Someone has to want to do the job. The overall motivation will determine how they speak to people. So, successful telemarketers are very motivated to do the job.
Step #2: Product knowledge
In order to successfully speak about a product or a service, the telemarketer must know about the product or the service. Customers will ask questions before they buy or sign up for something, so the telemarketer should be able to answer the questions. Knowing the product or service will help the telemarketer make a successful deal.
Step #3: Know the call format
The telemarketer should have a call format or a call plan. They should know the order of the call: the introduction, the description of the product, the price, the value of the product, how to order, and the closing. Many companies will have a script to follow. A successful telemarketer will know the script and use it to their advantage.
Step #4: Attitude
Attitude is evident on the phone. When someone' happy and excited, those emotions will palatable, even on the hone. Angry, upset, or frustrated telemarketers are usually not successful. So, the successful telemarketer will have a positive attitude while doing their job.
Step #5: Know the customer
A good telemarketer will know the customer. Know when it is a good time to call. Calling during dinner, early in the morning, or late at night will not be successful. If you call at a bad time, ask the customer when a better time to call would be. Know what they are looking for. Do not try to sell them something they are not interested in. This will create hostility. Listen to what the customer has to say. Their comments and input can help you guide the direction of your call. Respect the customer's feelings and comments. Knowing the customer is a successful technique for any telemarketer.
Step #6: Visualise your success
Many telemarketers receive bonuses or rewards for a job well done. A successful telemarketer will visualise his or her success. They set goals and work towards those goals. Having a vision of what you want to get out of this job will help create a successful telemarketer.
Step #7 Enjoy the success
A successful telemarketer will always take the time to enjoy the fruit of their hard work. They will be proud of their successes and will continue to strive for future success.
In conclusion, these seven steps are simple techniques that any telemarketer can immediately apply to be successful.
The way the materials are presented, the attitude, the knowledge, and the motivation are all integral parts of a successful telemarketer.
Here are Some of my Favourite Links
Top Class Air Duct Cleaning
Offshore marketing services The Call Experts
Information aritcles general tips. The Articles Direct
Top Class air Duct Cleaning Brampton
Top Class air Duct Cleaning Ajax
Top Class air Duct Cleaning mississauga
Top Class air Duct Cleaning Toronto
Top Class air Duct Cleaning oakville
creeper1122 blogs
telemarketing how to
wonderful getaways
Latest movies and dramas blog
khan.vicky blogs
Mobile Phones club
Call Center Softwares
Mortgage and Property Blog
creeper0101 blog
O Desk for all information articles
Telemarketing involves talking on the phone to someone you do not know and trying to convince them to buy a product, use a service, or sign up for a special offer.
Many times, telemarketers fail because they are not doing the job properly.
Speaking is a skill, and there are techniques that can be applied to speaking that will help anyone become a successful telemarketer.
These are the seven steps to successful telemarketing.
Step #1: Motivation
One of the most important things in telemarketing is motivation. Someone has to want to do the job. The overall motivation will determine how they speak to people. So, successful telemarketers are very motivated to do the job.
Step #2: Product knowledge
In order to successfully speak about a product or a service, the telemarketer must know about the product or the service. Customers will ask questions before they buy or sign up for something, so the telemarketer should be able to answer the questions. Knowing the product or service will help the telemarketer make a successful deal.
Step #3: Know the call format
The telemarketer should have a call format or a call plan. They should know the order of the call: the introduction, the description of the product, the price, the value of the product, how to order, and the closing. Many companies will have a script to follow. A successful telemarketer will know the script and use it to their advantage.
Step #4: Attitude
Attitude is evident on the phone. When someone' happy and excited, those emotions will palatable, even on the hone. Angry, upset, or frustrated telemarketers are usually not successful. So, the successful telemarketer will have a positive attitude while doing their job.
Step #5: Know the customer
A good telemarketer will know the customer. Know when it is a good time to call. Calling during dinner, early in the morning, or late at night will not be successful. If you call at a bad time, ask the customer when a better time to call would be. Know what they are looking for. Do not try to sell them something they are not interested in. This will create hostility. Listen to what the customer has to say. Their comments and input can help you guide the direction of your call. Respect the customer's feelings and comments. Knowing the customer is a successful technique for any telemarketer.
Step #6: Visualise your success
Many telemarketers receive bonuses or rewards for a job well done. A successful telemarketer will visualise his or her success. They set goals and work towards those goals. Having a vision of what you want to get out of this job will help create a successful telemarketer.
Step #7 Enjoy the success
A successful telemarketer will always take the time to enjoy the fruit of their hard work. They will be proud of their successes and will continue to strive for future success.
In conclusion, these seven steps are simple techniques that any telemarketer can immediately apply to be successful.
The way the materials are presented, the attitude, the knowledge, and the motivation are all integral parts of a successful telemarketer.
Here are Some of my Favourite Links
Top Class Air Duct Cleaning
Offshore marketing services The Call Experts
Information aritcles general tips. The Articles Direct
Top Class air Duct Cleaning Brampton
Top Class air Duct Cleaning Ajax
Top Class air Duct Cleaning mississauga
Top Class air Duct Cleaning Toronto
Top Class air Duct Cleaning oakville
creeper1122 blogs
telemarketing how to
wonderful getaways
Latest movies and dramas blog
khan.vicky blogs
Mobile Phones club
Call Center Softwares
Mortgage and Property Blog
creeper0101 blog
O Desk for all information articles
Wednesday, June 23, 2010
10 marketing don'ts
The don'ts of marketing
Mistake 1: Failing to accurately identify your target markets
Many businesses fail because they try to tackle too many types of customer on a limited marketing budget. Trying to sell to every member of the public is a recipe for disaster. Even companies that have universal demand for their product, such as big soap manufacturers, have specific target markets for each of their products.
Bend over at your peril...
Suggestions on how to avoid this mistake:
Identify those customer groups that are most likely to need/want your product and then go after them.
Develop a profile of your target customer
How much do you need to know about your customers?
Know your market
Tips on how to define your market.
Complete our online training module called 'Target your marketing'.
Target your marketing
This free online training module is for those who need to refine their targets and want to make the best use of limited marketing resources. It also shows you how to carefully select the most lucrative targets for your business. The module is fully funded by New Zealand Trade and Enterprise - which also manages biz.org.nz. [This link goes to the Small Business Company's website.]
Mistake 2: Not doing market research
How do you know if people are going to want your product or service? How do you know how much they will pay? Some suggestions on how to avoid this mistake:
Before committing yourself to a new business, do some market research.
The internet is a good source of published information. You can use chat rooms or forums to get feedback and input without spending any money.
Or you can test the market using surveys or focus groups among members of your target audience. Testing can keep you from making costly mistakes based on false assumptions about your product, service or customers.
Find out more about the importance of market research
Mistake 3: Relying on just one or two marketing tactics
It's only natural to rely on the marketing tactics you're most comfortable with. If you like meeting and talking to new people, you may focus on networking. If you're shy, on the other hand, you might rely solely on direct mail.Relying on one or two marketing tactics is a major marketing mistake because customers invariably need to be exposed to your message in at least three different ways before they’ll consider buying your product or using your service. Suggestion on how to avoid this mistake:
When you’re planning your marketing programme, choose from a variety of tactics.
Other marketing tactics include:
Email marketing
Cold calling
Direct marketing
Mistake 4: Failing to communicate your point of difference
As technology and education continue to improve, the marketplace is getting more and more competitive. Your product or service has to have something special or unique about it so customers will choose it over similar ones provided by your competitors. This is what is known as your ‘point of difference’. However it is no good having a point of difference if your customers don't know what it is, so you should include it in your marketing.
Mistake 5: Using marketing tactics that are not target-specific
The more directly you can reach your target market, the more cost-effective your marketing will be.
For example, if your target market is homemakers, you are wasting your money if you advertise on a radio station whose audience is predominantly students (no matter how good a deal the radio rep says it is). If your target market is lawyers, you are much better off using direct mail or telemarketing than advertising in the newspaper.
Mistake 6: Trying to say too much
People are subjected to more and more information and have less time to absorb it. So it is a mistake to tell people too much in one go. Chances are they will simply switch off and move on to the next piece of information. Suggestion on how to avoid this mistake:
The key is to keep your message simple. Generally speaking, it should be one main thought, fact or idea.
Mistake 7: Not spending enough on marketing and promotion
Marketing and promotion are what stimulate the sales for your business. Therefore it is important to budget for tactics that will enable you to achieve these sales. As a general rule of thumb, you might want to spend between 3 and 6 percent of your projected turnover when you’re starting out; and 1 to 3 percent of your projected turnover if you’ve been in business for two or more years.
Get busy with ya greenbacks
Mistake 8: Marketing only when you have time
Sometimes business owners become so busy servicing existing customers that they neglect to continue marketing to prospective customers. Since customer attrition is inevitable, marketing only during the slow times means that you could end up with periods where you have no customers at all. The familiar result in many service-based businesses is cashflow peaks and troughs.
Mistake 9: Failing to present a professional image
Your business cards, letterheads, invoices, brochures, premise's signage, vehicle signage and uniforms all create an image in your customers’ minds. The more professional they look, the more confident your customers will be that you can satisfy their needs or solve their problems.
If you sell services, rather than tangible products that customers can pick up and examine, then presenting a professional image is even more important. Your brochures and stationery are the only tangible evidence of your professionalism.
Mistake 10: Underestimating the importance of current customers
It is easy to forget about your current customers in the excitement of attracting new customers. This is a big mistake, since studies have shown it costs five times more to win a new customer than to ‘resell’ to an existing one. Suggestion on how to avoid this mistake:
Data: useful for retaining customers
Keep a database of customers and be sure your marketing plan includes tactics aimed at stimulating repeat business from these. If you lose customers, make an effort to get them back.
Mistake 1: Failing to accurately identify your target markets
Many businesses fail because they try to tackle too many types of customer on a limited marketing budget. Trying to sell to every member of the public is a recipe for disaster. Even companies that have universal demand for their product, such as big soap manufacturers, have specific target markets for each of their products.
Bend over at your peril...
Suggestions on how to avoid this mistake:
Identify those customer groups that are most likely to need/want your product and then go after them.
Develop a profile of your target customer
How much do you need to know about your customers?
Know your market
Tips on how to define your market.
Complete our online training module called 'Target your marketing'.
Target your marketing
This free online training module is for those who need to refine their targets and want to make the best use of limited marketing resources. It also shows you how to carefully select the most lucrative targets for your business. The module is fully funded by New Zealand Trade and Enterprise - which also manages biz.org.nz. [This link goes to the Small Business Company's website.]
Mistake 2: Not doing market research
How do you know if people are going to want your product or service? How do you know how much they will pay? Some suggestions on how to avoid this mistake:
Before committing yourself to a new business, do some market research.
The internet is a good source of published information. You can use chat rooms or forums to get feedback and input without spending any money.
Or you can test the market using surveys or focus groups among members of your target audience. Testing can keep you from making costly mistakes based on false assumptions about your product, service or customers.
Find out more about the importance of market research
Mistake 3: Relying on just one or two marketing tactics
It's only natural to rely on the marketing tactics you're most comfortable with. If you like meeting and talking to new people, you may focus on networking. If you're shy, on the other hand, you might rely solely on direct mail.Relying on one or two marketing tactics is a major marketing mistake because customers invariably need to be exposed to your message in at least three different ways before they’ll consider buying your product or using your service. Suggestion on how to avoid this mistake:
When you’re planning your marketing programme, choose from a variety of tactics.
Other marketing tactics include:
Email marketing
Cold calling
Direct marketing
Mistake 4: Failing to communicate your point of difference
As technology and education continue to improve, the marketplace is getting more and more competitive. Your product or service has to have something special or unique about it so customers will choose it over similar ones provided by your competitors. This is what is known as your ‘point of difference’. However it is no good having a point of difference if your customers don't know what it is, so you should include it in your marketing.
Mistake 5: Using marketing tactics that are not target-specific
The more directly you can reach your target market, the more cost-effective your marketing will be.
For example, if your target market is homemakers, you are wasting your money if you advertise on a radio station whose audience is predominantly students (no matter how good a deal the radio rep says it is). If your target market is lawyers, you are much better off using direct mail or telemarketing than advertising in the newspaper.
Mistake 6: Trying to say too much
People are subjected to more and more information and have less time to absorb it. So it is a mistake to tell people too much in one go. Chances are they will simply switch off and move on to the next piece of information. Suggestion on how to avoid this mistake:
The key is to keep your message simple. Generally speaking, it should be one main thought, fact or idea.
Mistake 7: Not spending enough on marketing and promotion
Marketing and promotion are what stimulate the sales for your business. Therefore it is important to budget for tactics that will enable you to achieve these sales. As a general rule of thumb, you might want to spend between 3 and 6 percent of your projected turnover when you’re starting out; and 1 to 3 percent of your projected turnover if you’ve been in business for two or more years.
Get busy with ya greenbacks
Mistake 8: Marketing only when you have time
Sometimes business owners become so busy servicing existing customers that they neglect to continue marketing to prospective customers. Since customer attrition is inevitable, marketing only during the slow times means that you could end up with periods where you have no customers at all. The familiar result in many service-based businesses is cashflow peaks and troughs.
Mistake 9: Failing to present a professional image
Your business cards, letterheads, invoices, brochures, premise's signage, vehicle signage and uniforms all create an image in your customers’ minds. The more professional they look, the more confident your customers will be that you can satisfy their needs or solve their problems.
If you sell services, rather than tangible products that customers can pick up and examine, then presenting a professional image is even more important. Your brochures and stationery are the only tangible evidence of your professionalism.
Mistake 10: Underestimating the importance of current customers
It is easy to forget about your current customers in the excitement of attracting new customers. This is a big mistake, since studies have shown it costs five times more to win a new customer than to ‘resell’ to an existing one. Suggestion on how to avoid this mistake:
Data: useful for retaining customers
Keep a database of customers and be sure your marketing plan includes tactics aimed at stimulating repeat business from these. If you lose customers, make an effort to get them back.
Tuesday, June 22, 2010
On Demand Contact Center Solution
OnDemand Contact Center
Delivered in the Software-as-a-Service (SaaS) model, Contactual allows you to immediately deploy your call center for a low subscription fee with no hardware or software to buy and no implementation or maintenance team to hire.
With the OnDemand Contact Center’s rich feature set you can quickly and easily optimize your operations and immediately realize significant cost-savings that continue over time.
Contactual has been the leader in hosted contact center technology since 2000. Our patented skills based routing algorithm, patent pending Advanced Virtual Tenant Architecture℠ (AVTA), and 6 additional patent pending technologies set us apart. Our commitment to continuous innovation has reinvented the customer contact experience and is something that will continue to benefit our customers and partners for years to come.
You can rest assured that the OnDemand Contact center is extremely reliable; leveraging a fully-redundant infrastructure hosted in top tier data centers.
Delivered in the Software-as-a-Service (SaaS) model, Contactual allows you to immediately deploy your call center for a low subscription fee with no hardware or software to buy and no implementation or maintenance team to hire.
With the OnDemand Contact Center’s rich feature set you can quickly and easily optimize your operations and immediately realize significant cost-savings that continue over time.
Contactual has been the leader in hosted contact center technology since 2000. Our patented skills based routing algorithm, patent pending Advanced Virtual Tenant Architecture℠ (AVTA), and 6 additional patent pending technologies set us apart. Our commitment to continuous innovation has reinvented the customer contact experience and is something that will continue to benefit our customers and partners for years to come.
You can rest assured that the OnDemand Contact center is extremely reliable; leveraging a fully-redundant infrastructure hosted in top tier data centers.
Monday, June 21, 2010
Mekashron call center software
True Call Center Management
Mekashron call center software will allow you to effortlessly control and manage any size of Call Center - everything from unlimited numbers of on-site customer service workers to remote sales reps is catered for. Both locally and remotely, your staff will have everything they need at their fingertips.
Mekashron call center software will allow you to effortlessly control and manage any size of Call Center - everything from unlimited numbers of on-site customer service workers to remote sales reps is catered for. Both locally and remotely, your staff will have everything they need at their fingertips.
Sunday, June 20, 2010
Telemarketing softwares
Acarda Sales Technologies provides a range of call center and telemarketing software products to help maximise your business productivity. Our TeamMax Call Center software is for groups of people engaged in outbound telemarketing, CallAssist is for single user telemarketers and Acarda Messenger is a fully automated auto dialer.
OUTBOUND CALL CENTER
# Manage calling lists in a centralized database
# Manage do not call lists in a centralized database
# Allocate one telephone number at a time to each agent
# Ensure do not call telephone numbers are not called
# Call outcome and detail management
# Automatic demand dialing from each agent’s computer
# Preview dialing option
# Customize agent screens
# Multiple campaigns with their own script
# Performance reporting
# Call management, analysis, statistics
# Low cost hardware requirement
# Many more features
oUTBOUND TELEMARKETING dIALER
* Increase productivity
* Demand dialing at the press of one button
* Fast and accurate, never mis-dials
* Supports multiple campaigns
* Import a list of telephone numbers into a campaign
* Manage do not call lists
* Supports FTC DNC import file format
* Requeue numbers in the call list with one click
* Assign a time to call a number back later
* Record a range of responses to questions you ask
* Ability to play a pre-recorded message to voice mail
* Ability to record the conversation
* Low cost hardware requirement
* Many more features
OUTBOUND CALL CENTER
# Manage calling lists in a centralized database
# Manage do not call lists in a centralized database
# Allocate one telephone number at a time to each agent
# Ensure do not call telephone numbers are not called
# Call outcome and detail management
# Automatic demand dialing from each agent’s computer
# Preview dialing option
# Customize agent screens
# Multiple campaigns with their own script
# Performance reporting
# Call management, analysis, statistics
# Low cost hardware requirement
# Many more features
oUTBOUND TELEMARKETING dIALER
* Increase productivity
* Demand dialing at the press of one button
* Fast and accurate, never mis-dials
* Supports multiple campaigns
* Import a list of telephone numbers into a campaign
* Manage do not call lists
* Supports FTC DNC import file format
* Requeue numbers in the call list with one click
* Assign a time to call a number back later
* Record a range of responses to questions you ask
* Ability to play a pre-recorded message to voice mail
* Ability to record the conversation
* Low cost hardware requirement
* Many more features
Saturday, June 19, 2010
Telemarketing Tips
42 TELESALES TIPS YOU
CAN USE RIGHT NOW TO GET MORE BUSINESS AND AVOID REJECTION
By Art Sobczak
Telemarketing, telesales, cold calling ... whatever you want to call it (and I'll use the terms interchangeably), the professional use of the phone in sales is a process, not a goofy technique or gimmick.
We're going to travel through every part of the professional telesales- telemarketing call, in order, discussing proven tips that can help you right now. Let's go!
PRE-CALL PLANNING
1. Have a primary objective for every telemarketing call, defined as, "What do I want them to DO as a result of this call, and what do I want to do?"
2. Prepare questions for your telesales call using your call objective. Ask yourself, "How can I persuade them to take this action as a result of asking questions, as opposed to talking?" Remember, people believe more
of their ideas than yours.
3. Also have a secondary objective for each telephone sales call...something you'll strive to accomplish, at minimum, every time. Pick something you'll have a reasonably good chance to succeed with, such as, "Getting their
agreement they will accept my literature and place it in their 'Backup Vendor' file." This way, you can enjoy success on every call you place, and that does wonders for your attitude.
BEFORE REACHING THE DECISION MAKER
4. Treat the screener as you would the customer--this person determines whether or not you'll even have a chance to speak with the buyer.
5. Gather as much information as you can from whomever you are able, prior to speaking with your prospect; busy decision makers get bored when they have to answer your basic qualifying questions. Use the "Help" technique: "I hope you can help me. So I'm better prepared when I speak with Ms. Big, there's probably some information you could provide me..."
6. Before cold calls, think of a good reason for needing to speak with the decision maker, and be prepared to sell this to the screener. What they're thinking about you:
"Does this person have anything of interest, or of value for the boss?"
7. If leaving a message on voice mail, or with a screener, be certain it offers a hint of a benefit/result that sparks curiosity, but doesn't
talk about products/services.
INTEREST-CREATING OPENING STATEMENTS
8. The objective of your telemarketing opening is to pique curiosity and interest so that they will willingly and enthusiastically move to the questioning. You must answer, "What's in it for me?" for the listener, or they will immediately begin the getting-rid-of-you process.
9. Don't use goofy, resistance inducing phrases on your telesales call, like, "If I could show you a way to _____, you would, wouldn't you?" The only decision you're looking for in the opening is the one to continue speaking
with you.
10. When cold call prospecting, don't start the call with, "I was just calling people in your area..." People want to feel like they're the only person you're calling... not just one of the masses from a list of compiled names.
11. Use what I call "weasel words" when opening cold prospecting calls: "depending on," "might," "maybe," "perhaps," and "possibly." These are non-threatening words that intimate you might have something of value for them, but you really need to ask questions first. For example, "Depending on what you're now doing in the area of employee benefits, I might have something that could potentially increase the number of options you offer, while possibly decreasing your overall contribution. I'd like to ask you a few questions to see if this is something you'd like more information on."
12. Have something of value to say on every telemarketing call. Particularly those regular calls to existing customers. Avoid, "Just checking in with you to see if you needed anything," and, "Just calling to touch base." These are more nuisance than service. Be certain they're able to say they are better off after your call than they were before it, even if they didn't buy anything. Call with news they'll have an interest in; ideas you've heard from other customers they might be able to take advantage of; mention that you were "thinking of them" and tell them why. One of my printing salesmen called to say he "just came back from a trade show and saw something interesting, and thought I could benefit from it." It's little things like that, that cause customers to say, "She always has something good for me when she calls," as opposed to, "Every time she calls she's just looking for an order."
(For more great ideas, including word-for-word examples, and a fill-in-the-blanks template on creating your own effective opening, also see the Special Report on Developing Interest Creating Opening Statements.)
EFFECTIVE QUESTIONING
13. Get information before you give it. How could you make an effective presentation otherwise?
14. Don't use a "benefit list" to present from. Instead, use it to create questions to determine if those "benefits" truly are of value to your prospects and customers. Some "benefits" could actually be liabilities.
15. Avoid asking go-nowhere questions like, "Is everything going OK?", "What are your needs?", "Are you having any problems now?", "How's service?", and, "What are you looking for in a vendor?" These all force the person to think too much. Instead, get them emotionally involved in seeing and feeling the pain or problem that can be solved with your product/service-especially problems you know they're likely experiencing. For example, "What do you do in situations when you need
parts shipped overnight, but are unable to get them?"
16. Ask one question at a time. That's how many they'll answer at a time.
17. After asking, be quiet. Resist the urge to jump in if they don't answer immediately. Don't be intimidated by silence. They're likely thinking about what they're going to say.
18. After they've finished, count to two (silently, of course). This ensures they're done, plus they might continue with even better information.
19. Be confident in your questioning. One reason reps ramble with questions is that they're not prepared or confident. Prepare
your questions. Role play them-with yourself if necessary.
20. Always know where you'll go with answers. Regardless of the answer.
21. Follow up their answers with related questions. Too often reps work from a rigid list of questions, losing the opportunity to pick up on prospect statements which are just the tip of the iceberg of their real feelings. For example, if a prospect said, "I believe the main reason production isn't higher is a lack of motivation. The best move is to follow up with, "I see. What specific signs of poor motivation have you noticed?", or, simply, "Tell me more." (For lots of other ideas on questioning, and all parts of the call, get How to Sell More, In Less Time, With No Rejection, Using Common Sense Telephone Techniques, Volumes 1 and 2, www.BusinessByPhone.com/HSM.htm)
22. Quantify the problem whenever possible. "How often does that happen?" "How much do you think that is costing you?" "How much
time does that take?"
23. Resist the tendency to present. Some reps get so excited when they hear the slightest hint of an opportunity, that they turn on the spigot of benefits. Hold off, ask a few more questions, get better information, and you're able to craft an even harder-hitting description of benefits, tailored precisely to what they're interested in.
24. Learn more about the decision-making process. There could be many behind-the-scenes influences on the decision. Ask about actual users of your products/services, anyone else who could influence it, who
has to sign off on the ultimate decision or OK the money for it, and perhaps people who would rather not see it happen.
SALES RECOMMENDATIONS
25. You should only talk about your product/service after knowing specifically how it will solve the problem, meet their need, etc. Then you can tailor your remarks specifically and personally for the listener.
26. Get feedback during your discussion of benefits: "Do you feel that would work for you?". "How do you feel that would solve your problem?" Some trainers might tell you that gives the prospect an opportunity to tell you "no." Precisely. And that's good. Because if there's a problem, and they don't see enough value in what you've presented, now is the time to find out.
27. Avoid the question, "Anything else?" when attempting to upsell. Just like when a convenience store clerk asks the same question, the answer is usually, "No." Instead, give them a suggestion, and help them answer. For example, after they agree to buy an item, or a service, say, "Many of our customers who get _____ from us, also find that ____ is also very beneficial for them. What are you now doing/using/buying in that area?"
GETTING COMMITMENT (Closing)
28.This is not the major event in a telemarketing sales call. It's the natural, logical, validation of the professional sales process up to this point. But you still must ask. Commitment must be gained on every contact in order to move the process forward. If there is to be a follow-up contact, and information is to be sent or faxed, there must be commitment on behalf of the prospect regarding that material.
29. Ask large. Think big. Buyers will often move down from a large recommendation, but they rarely move up from a small one. Those who ask the biggest have the largest average order size. Never suggest more than is in the best interest of the customer, but not making a large enough suggestion when appropriate is actually hurting the customer.
30. When in doubt, ask. Do you have a foot-dragger in your follow-up file who is perched squarely on the fence? Ask for a decision! Get some movement. A "no" today is better than one six months and 15 additional calls from now. Move them forward, or move them out.
31. If you're going to schedule a follow up call, get a commitment of some type. Why would you call back otherwise. If they won't commit to doing anything--reviewing your literature and preparing questions, surveying their existing inventory, etc.-they likely have no interest.
ADDRESSING RESISTANCE (Objections)
32. Objections can be avoided by doing everything else correctly up to this point in the call. When they do occur, resist the tendency to attack in defense. You must back up and revisit the questioning stage of the call. The voiced objection is simply a symptom of the real problem. Start by saying, "Let's talk about that."
33. If you have an indecisive prospect, get their mind off the buying decision, and on the problem or pain. For example, "Jan, let's look at this another way. What would happen if you did nothing about the situation? Remember, we detailed the fact you're missing sales opportunities every day. What will that amount to over just the next six months?"
34. Most price objections start in the mind of the salesperson. Many sales reps aren't 100% sold on the value of their product, therefore they're apt to offer price concessions even when the prospect doesn't flat-out ask, or they present price with a shaky tone of voice. Ask the right questions, present the results of what your product/service can do, and state the price boldly. (Also see our Special Report on "How to Never Lose Sales Because of Price Objections, http://www.businessbyphone.com/pricerpt.htm)
35. Avoid Common Objections Mistakes: Using slick, prepared, objection rebuttals that only tell people they're wrong and intensifies the resistance; giving up before attempting to understand the reason behind the problem.
WRAPPING UP AND SETTING THE NEXT ACTION
36. When sending information, samples, demos, etc., know precisely how they'll evaluate the material. How will they know if they like it? What criteria will they use? This way, you'll both be clear as to what would need to happen in order for them to buy.
37. When sending material, prepare them as to what they should look for. Otherwise, they'll get a package of materials and say, "Oh, there's a package of materials," and then toss it on the mountain of other stuff in their office. But, if you tell them to look for the catalog that will be opened to the page with the product they are interested in, and you'll have the three or four models highlighted that are most appropriate for them, there would be a greater likelihood they'd look at it. (Also see Art's free article, "When to Send Literature, And When It's Just a Brush Off."
http://www.businessbyphone.com/literature.htm
38. The success of your follow-up call is directly relational to what you accomplished, and how you ended the previous one. Never say, "I'll send you out some stuff, and we'll go from there." From where? Summarize agreed-to actions by both parties, including what happened, what they're interested in, and what will happen next. And set the agenda for the next call. Makes it so much easier to prepare for the follow-up call, and helps you avoid starting calls with the useless question, "I sent you the material, didja get it?", or "Whatdidja think?" For example, "Ok Pat, I'll send the proposal detailing the quantity price breaks. What you'll do is compare that to what you're getting now, and if we're within 5%, you'll agree to a trial order on our next call, is that right?"
ATTITUDE AND SELF-MOTIVATION
39. You never have to experience rejection again. After all, what is rejection? It's not an experience-it's your definition of the experience. So, ensure that you accomplish something on each call, and you can hold your head high with a sense of achievement. Remember, a decision of any type is better than shadow-chasing someone who will waste your time with wimpy or misleading statements that cause you to believe there's a chance, when, in fact, there's not.
40. A good way to end a call where you don't accomplish your primary objection (and to never experience rejection) is to plant a seed for the future. Give them something to look for, based upon what you uncovered during the call ... something that might just cause them to call you back. For example, "Pat, it looks like we don't have a fit here, today, but I suggest that if you ever find yourself needing an emergency job finished, and don't have the staff to handle it, give us a call. We specialize in those type of projects, and would love to talk to you." Everyone has been surprised by those written-off prospects who later called to order. This is a way to proactively make it happen more often.
41. Imagine every day is the end-of- quota-period day. I've noticed that reps tend to pick up the pace and behave like tornado in a hurricane when they reach the last couple days of a quota period, doing whatever is necessary to squeeze out those last few sales. When you coast, you're going downhill Get focused on a goal, and pursue it with single-minded determination.
42. As a sales professional using the phone as your main method of communication, you perform a function that very few people in the world could do well, or would even want to try. And that's persuading someone to take action and make a decision, based almost solely on the words and ideas that come from your mouth. It's quite an awesome feat when you think about it. And do think about it. It takes a talented individual to be able to do that well. You are that person. Feel proud of what you do, and always strive to get better!
CAN USE RIGHT NOW TO GET MORE BUSINESS AND AVOID REJECTION
By Art Sobczak
Telemarketing, telesales, cold calling ... whatever you want to call it (and I'll use the terms interchangeably), the professional use of the phone in sales is a process, not a goofy technique or gimmick.
We're going to travel through every part of the professional telesales- telemarketing call, in order, discussing proven tips that can help you right now. Let's go!
PRE-CALL PLANNING
1. Have a primary objective for every telemarketing call, defined as, "What do I want them to DO as a result of this call, and what do I want to do?"
2. Prepare questions for your telesales call using your call objective. Ask yourself, "How can I persuade them to take this action as a result of asking questions, as opposed to talking?" Remember, people believe more
of their ideas than yours.
3. Also have a secondary objective for each telephone sales call...something you'll strive to accomplish, at minimum, every time. Pick something you'll have a reasonably good chance to succeed with, such as, "Getting their
agreement they will accept my literature and place it in their 'Backup Vendor' file." This way, you can enjoy success on every call you place, and that does wonders for your attitude.
BEFORE REACHING THE DECISION MAKER
4. Treat the screener as you would the customer--this person determines whether or not you'll even have a chance to speak with the buyer.
5. Gather as much information as you can from whomever you are able, prior to speaking with your prospect; busy decision makers get bored when they have to answer your basic qualifying questions. Use the "Help" technique: "I hope you can help me. So I'm better prepared when I speak with Ms. Big, there's probably some information you could provide me..."
6. Before cold calls, think of a good reason for needing to speak with the decision maker, and be prepared to sell this to the screener. What they're thinking about you:
"Does this person have anything of interest, or of value for the boss?"
7. If leaving a message on voice mail, or with a screener, be certain it offers a hint of a benefit/result that sparks curiosity, but doesn't
talk about products/services.
INTEREST-CREATING OPENING STATEMENTS
8. The objective of your telemarketing opening is to pique curiosity and interest so that they will willingly and enthusiastically move to the questioning. You must answer, "What's in it for me?" for the listener, or they will immediately begin the getting-rid-of-you process.
9. Don't use goofy, resistance inducing phrases on your telesales call, like, "If I could show you a way to _____, you would, wouldn't you?" The only decision you're looking for in the opening is the one to continue speaking
with you.
10. When cold call prospecting, don't start the call with, "I was just calling people in your area..." People want to feel like they're the only person you're calling... not just one of the masses from a list of compiled names.
11. Use what I call "weasel words" when opening cold prospecting calls: "depending on," "might," "maybe," "perhaps," and "possibly." These are non-threatening words that intimate you might have something of value for them, but you really need to ask questions first. For example, "Depending on what you're now doing in the area of employee benefits, I might have something that could potentially increase the number of options you offer, while possibly decreasing your overall contribution. I'd like to ask you a few questions to see if this is something you'd like more information on."
12. Have something of value to say on every telemarketing call. Particularly those regular calls to existing customers. Avoid, "Just checking in with you to see if you needed anything," and, "Just calling to touch base." These are more nuisance than service. Be certain they're able to say they are better off after your call than they were before it, even if they didn't buy anything. Call with news they'll have an interest in; ideas you've heard from other customers they might be able to take advantage of; mention that you were "thinking of them" and tell them why. One of my printing salesmen called to say he "just came back from a trade show and saw something interesting, and thought I could benefit from it." It's little things like that, that cause customers to say, "She always has something good for me when she calls," as opposed to, "Every time she calls she's just looking for an order."
(For more great ideas, including word-for-word examples, and a fill-in-the-blanks template on creating your own effective opening, also see the Special Report on Developing Interest Creating Opening Statements.)
EFFECTIVE QUESTIONING
13. Get information before you give it. How could you make an effective presentation otherwise?
14. Don't use a "benefit list" to present from. Instead, use it to create questions to determine if those "benefits" truly are of value to your prospects and customers. Some "benefits" could actually be liabilities.
15. Avoid asking go-nowhere questions like, "Is everything going OK?", "What are your needs?", "Are you having any problems now?", "How's service?", and, "What are you looking for in a vendor?" These all force the person to think too much. Instead, get them emotionally involved in seeing and feeling the pain or problem that can be solved with your product/service-especially problems you know they're likely experiencing. For example, "What do you do in situations when you need
parts shipped overnight, but are unable to get them?"
16. Ask one question at a time. That's how many they'll answer at a time.
17. After asking, be quiet. Resist the urge to jump in if they don't answer immediately. Don't be intimidated by silence. They're likely thinking about what they're going to say.
18. After they've finished, count to two (silently, of course). This ensures they're done, plus they might continue with even better information.
19. Be confident in your questioning. One reason reps ramble with questions is that they're not prepared or confident. Prepare
your questions. Role play them-with yourself if necessary.
20. Always know where you'll go with answers. Regardless of the answer.
21. Follow up their answers with related questions. Too often reps work from a rigid list of questions, losing the opportunity to pick up on prospect statements which are just the tip of the iceberg of their real feelings. For example, if a prospect said, "I believe the main reason production isn't higher is a lack of motivation. The best move is to follow up with, "I see. What specific signs of poor motivation have you noticed?", or, simply, "Tell me more." (For lots of other ideas on questioning, and all parts of the call, get How to Sell More, In Less Time, With No Rejection, Using Common Sense Telephone Techniques, Volumes 1 and 2, www.BusinessByPhone.com/HSM.htm)
22. Quantify the problem whenever possible. "How often does that happen?" "How much do you think that is costing you?" "How much
time does that take?"
23. Resist the tendency to present. Some reps get so excited when they hear the slightest hint of an opportunity, that they turn on the spigot of benefits. Hold off, ask a few more questions, get better information, and you're able to craft an even harder-hitting description of benefits, tailored precisely to what they're interested in.
24. Learn more about the decision-making process. There could be many behind-the-scenes influences on the decision. Ask about actual users of your products/services, anyone else who could influence it, who
has to sign off on the ultimate decision or OK the money for it, and perhaps people who would rather not see it happen.
SALES RECOMMENDATIONS
25. You should only talk about your product/service after knowing specifically how it will solve the problem, meet their need, etc. Then you can tailor your remarks specifically and personally for the listener.
26. Get feedback during your discussion of benefits: "Do you feel that would work for you?". "How do you feel that would solve your problem?" Some trainers might tell you that gives the prospect an opportunity to tell you "no." Precisely. And that's good. Because if there's a problem, and they don't see enough value in what you've presented, now is the time to find out.
27. Avoid the question, "Anything else?" when attempting to upsell. Just like when a convenience store clerk asks the same question, the answer is usually, "No." Instead, give them a suggestion, and help them answer. For example, after they agree to buy an item, or a service, say, "Many of our customers who get _____ from us, also find that ____ is also very beneficial for them. What are you now doing/using/buying in that area?"
GETTING COMMITMENT (Closing)
28.This is not the major event in a telemarketing sales call. It's the natural, logical, validation of the professional sales process up to this point. But you still must ask. Commitment must be gained on every contact in order to move the process forward. If there is to be a follow-up contact, and information is to be sent or faxed, there must be commitment on behalf of the prospect regarding that material.
29. Ask large. Think big. Buyers will often move down from a large recommendation, but they rarely move up from a small one. Those who ask the biggest have the largest average order size. Never suggest more than is in the best interest of the customer, but not making a large enough suggestion when appropriate is actually hurting the customer.
30. When in doubt, ask. Do you have a foot-dragger in your follow-up file who is perched squarely on the fence? Ask for a decision! Get some movement. A "no" today is better than one six months and 15 additional calls from now. Move them forward, or move them out.
31. If you're going to schedule a follow up call, get a commitment of some type. Why would you call back otherwise. If they won't commit to doing anything--reviewing your literature and preparing questions, surveying their existing inventory, etc.-they likely have no interest.
ADDRESSING RESISTANCE (Objections)
32. Objections can be avoided by doing everything else correctly up to this point in the call. When they do occur, resist the tendency to attack in defense. You must back up and revisit the questioning stage of the call. The voiced objection is simply a symptom of the real problem. Start by saying, "Let's talk about that."
33. If you have an indecisive prospect, get their mind off the buying decision, and on the problem or pain. For example, "Jan, let's look at this another way. What would happen if you did nothing about the situation? Remember, we detailed the fact you're missing sales opportunities every day. What will that amount to over just the next six months?"
34. Most price objections start in the mind of the salesperson. Many sales reps aren't 100% sold on the value of their product, therefore they're apt to offer price concessions even when the prospect doesn't flat-out ask, or they present price with a shaky tone of voice. Ask the right questions, present the results of what your product/service can do, and state the price boldly. (Also see our Special Report on "How to Never Lose Sales Because of Price Objections, http://www.businessbyphone.com/pricerpt.htm)
35. Avoid Common Objections Mistakes: Using slick, prepared, objection rebuttals that only tell people they're wrong and intensifies the resistance; giving up before attempting to understand the reason behind the problem.
WRAPPING UP AND SETTING THE NEXT ACTION
36. When sending information, samples, demos, etc., know precisely how they'll evaluate the material. How will they know if they like it? What criteria will they use? This way, you'll both be clear as to what would need to happen in order for them to buy.
37. When sending material, prepare them as to what they should look for. Otherwise, they'll get a package of materials and say, "Oh, there's a package of materials," and then toss it on the mountain of other stuff in their office. But, if you tell them to look for the catalog that will be opened to the page with the product they are interested in, and you'll have the three or four models highlighted that are most appropriate for them, there would be a greater likelihood they'd look at it. (Also see Art's free article, "When to Send Literature, And When It's Just a Brush Off."
http://www.businessbyphone.com/literature.htm
38. The success of your follow-up call is directly relational to what you accomplished, and how you ended the previous one. Never say, "I'll send you out some stuff, and we'll go from there." From where? Summarize agreed-to actions by both parties, including what happened, what they're interested in, and what will happen next. And set the agenda for the next call. Makes it so much easier to prepare for the follow-up call, and helps you avoid starting calls with the useless question, "I sent you the material, didja get it?", or "Whatdidja think?" For example, "Ok Pat, I'll send the proposal detailing the quantity price breaks. What you'll do is compare that to what you're getting now, and if we're within 5%, you'll agree to a trial order on our next call, is that right?"
ATTITUDE AND SELF-MOTIVATION
39. You never have to experience rejection again. After all, what is rejection? It's not an experience-it's your definition of the experience. So, ensure that you accomplish something on each call, and you can hold your head high with a sense of achievement. Remember, a decision of any type is better than shadow-chasing someone who will waste your time with wimpy or misleading statements that cause you to believe there's a chance, when, in fact, there's not.
40. A good way to end a call where you don't accomplish your primary objection (and to never experience rejection) is to plant a seed for the future. Give them something to look for, based upon what you uncovered during the call ... something that might just cause them to call you back. For example, "Pat, it looks like we don't have a fit here, today, but I suggest that if you ever find yourself needing an emergency job finished, and don't have the staff to handle it, give us a call. We specialize in those type of projects, and would love to talk to you." Everyone has been surprised by those written-off prospects who later called to order. This is a way to proactively make it happen more often.
41. Imagine every day is the end-of- quota-period day. I've noticed that reps tend to pick up the pace and behave like tornado in a hurricane when they reach the last couple days of a quota period, doing whatever is necessary to squeeze out those last few sales. When you coast, you're going downhill Get focused on a goal, and pursue it with single-minded determination.
42. As a sales professional using the phone as your main method of communication, you perform a function that very few people in the world could do well, or would even want to try. And that's persuading someone to take action and make a decision, based almost solely on the words and ideas that come from your mouth. It's quite an awesome feat when you think about it. And do think about it. It takes a talented individual to be able to do that well. You are that person. Feel proud of what you do, and always strive to get better!
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