Call Center Technology

Contact Center Technology

As a leading provider of customer experience management solutions to a multitude of businesses and industries, RightNow has developed contact center technology that enables unified cross-channel communications while simultaneously informing service agents of customer information and data. Whether you're upgrading your traditional call center technologies to be more customer focused, or you're branching into new, digital territory such as live chat or email, RightNow has proven contact center technology for any avenue of the customer experience.

For more information on how our contact center customer service technology can be put to work for your business, contact us today.
Leading Customer Experience Management Technology

As channels of customer communication broaden, IT professionals need a method to deliver dynamic customer experience management solutions. RightNow's on demand customer experience management software and applications deliver just that solution.

Our contact center technology utilizes a variety of methods to reach out and communicate with customers. Our hosted contact center technology provides reliability and availability worldwide. We also provide extensive reporting tools to monitor your customer experience management solutions, allowing you to have immediate access to customer data.

RightNow's CX software application combines consumer and agent platforms for superior contact center customer service. Applied across channels such as web interfaces and phone support, we provide the flexibility to field any concerns from consumers across any channel of communication.
Superior Contact Center Customer Experience Management

RightNow has taken the age-old dilemma of improving call center customer services in the face of rising customer demands, and has developed a model to reconcile the two to not only work with each other, but to also drive cost efficiency and agent productivity. Our hosted contact center technology delivers smart functionality and can positively impact both your customers and your bottom line.