callcentersoftwares4u.blogspot.com
ustom Call Center Software | Customer Service Software Applications
Call Center Solutions, Call Center Software Solutions, Custom Call Center Solutions Do you need help with your call center software? Maybe you have too many calls in queue or poor response times due to ineffective business software? Perhaps you need a better forecasting and staffing module or maybe you're for software integration with your telephony system? ISG has worked with call center operations that vary from small start-ups to large Fortune 500 companies. We have experienced professionals who understand call center requirements and have built custom software solutions designed to optimize call center personnel performance and productivity. Our software consultants can help you implement effective CTI (computer telephony interface), ACD call routing, call processing, call monitoring, and custom billing solutions. Our custom programming team can build a custom software solution for you.
Custom Call Center Solutions | Custom Software
Call Center Solutions Since 1993, Call Center Software Solutions, Custom Call Center Solutions Our mission is to help clients improve overall performance, increase customer loyalty and revenue, and reduce operating costs by planning for and meeting the customer service demands of today and the future. ISG understands the role that customer care plays in driving loyalty among your customers, and profitability to your bottom line. If you are have difficulty staffing your contact center, experiencing high rates of abandoned calls, or if your customers are annoyed by long waits in queue, we can help. Our software design team can evaluate your existing call processing software and identify bottlenecks that result in poor call center performance. ISG software consultants have experience with CTI, IVR, and CRM applications. We can design and build custom CRM and call center software for your organization. A partial list of previous clients our customer care consultants have worked with include The Cross Country Group, Lowell Shoe, Sullivan Tire, and Sullivans, Inc. Contact ISG today to see how we can help you improve your contact center operations.
Call Center Software Integration | Call Center Software Solutions
Do you need software integration to help improve the performance of your call center? Maybe you have existing software products that can't be accessed by your call center personnel? Is your valuable staff wasting time in the reference library or at the fax machine? Could your organization benefit from rules based call processing software? ISG's experienced custom software development team can build the software integration tools that will connect your enterprise knowledge base with your call center software. Why settle for low performance and high overhead? Our business productivity software specialists can help you improve overall performance and reduce costly errors.
Monday, July 26, 2010
Thursday, July 22, 2010
skype by callcentersoftwares4u.blogspot.com
Everyone is talking about Skype and soon everyone will be doing it for free!
Since Internet's invention, Skype has been the key to empowering a variety of exciting new technologies in changing the face of the future. It's become the proverbial dreamcatcher of the 21st Century. In saying that, Skype is clearly taking the world by storm with their free global telephony! They identified the opportunity to develop radical new technology impacting telecommunications globally through the Internet. It's apparent that one can no longer afford to ignore technologies that are shaping and improving our lives.
Niklas Zennström, CEO & Co-founder of Skype shares the same view by saying: “The idea of charging for calls belongs to the last century. Skype software gives people new power to affordably stay in touch with their friends and family by taking advantage of their technology and connectivity investments.”
About Skype
“I knew it was over when I downloaded Skype,” Michael Powell, chairman, Federal Communications Commission, explained.
“When the inventors of KaZaA are distributing for free a little program that you can use to talk to anybody else, and the quality is fantastic, and it’s free – it’s over. The world will change now inevitably.” Fortune Magazine, February 16, 2004
Skype’s mission is to provide a simple, reliable and friendly communication tool that works. In other words the aim is for people to communicate with friends, family, and colleagues, more flexibly, more cost effective, and with better sound quality than ever previously imagined.
Skype's turn key technology
Skype is a free service that allows anyone with a computer and Internet connection to call anyone else with the same at no cost. To get started all you have to do is download Skype which is cross platform. You will need a Skype phone (USB phone), a pc microphone and speakers or a pc headset to make calls. What's more Skype is simple to install, works behind most firewalls and gateways with no server or workstation configuration. Calls are encrypted for security reasons, and they maintain a strict privacy policy.
The million dollar question
I bet you're wondering how does Skype makes money? Simply by selling extra extended services. Here is a list of some of the very useful extras
* A mailbox facility to record voicemail messages.
* SkypeOut or Skype airtime to enable you to phone most parts of the world for only 0.017 Euros per minute.
* With SkypeIn, you can get a number identical to a landline number. If your friends who aren’t using Skype wish to call you by dialing a regular number, you can still receive the call in Skype via your pc. The call will then be received no matter where you are, as long as you are connected to the Internet.
And the flip side is ...
You need to sit with your Skype phone or headset at your pc, while being connected to the Internet. It is also important to have a relatively fast connection at a good price, something that’s not yet available in SA. Lastly Skype technology is not available through a landline, you have to have an Internet connection.
Skype and mobile devices
The Skype platform will soon be extended to mobile devises and handsets. Then the world will be your oyster and the sky your limit.
Since Internet's invention, Skype has been the key to empowering a variety of exciting new technologies in changing the face of the future. It's become the proverbial dreamcatcher of the 21st Century. In saying that, Skype is clearly taking the world by storm with their free global telephony! They identified the opportunity to develop radical new technology impacting telecommunications globally through the Internet. It's apparent that one can no longer afford to ignore technologies that are shaping and improving our lives.
Niklas Zennström, CEO & Co-founder of Skype shares the same view by saying: “The idea of charging for calls belongs to the last century. Skype software gives people new power to affordably stay in touch with their friends and family by taking advantage of their technology and connectivity investments.”
About Skype
“I knew it was over when I downloaded Skype,” Michael Powell, chairman, Federal Communications Commission, explained.
“When the inventors of KaZaA are distributing for free a little program that you can use to talk to anybody else, and the quality is fantastic, and it’s free – it’s over. The world will change now inevitably.” Fortune Magazine, February 16, 2004
Skype’s mission is to provide a simple, reliable and friendly communication tool that works. In other words the aim is for people to communicate with friends, family, and colleagues, more flexibly, more cost effective, and with better sound quality than ever previously imagined.
Skype's turn key technology
Skype is a free service that allows anyone with a computer and Internet connection to call anyone else with the same at no cost. To get started all you have to do is download Skype which is cross platform. You will need a Skype phone (USB phone), a pc microphone and speakers or a pc headset to make calls. What's more Skype is simple to install, works behind most firewalls and gateways with no server or workstation configuration. Calls are encrypted for security reasons, and they maintain a strict privacy policy.
The million dollar question
I bet you're wondering how does Skype makes money? Simply by selling extra extended services. Here is a list of some of the very useful extras
* A mailbox facility to record voicemail messages.
* SkypeOut or Skype airtime to enable you to phone most parts of the world for only 0.017 Euros per minute.
* With SkypeIn, you can get a number identical to a landline number. If your friends who aren’t using Skype wish to call you by dialing a regular number, you can still receive the call in Skype via your pc. The call will then be received no matter where you are, as long as you are connected to the Internet.
And the flip side is ...
You need to sit with your Skype phone or headset at your pc, while being connected to the Internet. It is also important to have a relatively fast connection at a good price, something that’s not yet available in SA. Lastly Skype technology is not available through a landline, you have to have an Internet connection.
Skype and mobile devices
The Skype platform will soon be extended to mobile devises and handsets. Then the world will be your oyster and the sky your limit.
Sunday, July 18, 2010
Telemarketing Software Developer's Job by
callcentersoftwares4u.blogspot.com presents telemarketing software Developer jobs in Foster City, CA
Telemarketing Representative - Software
Apply Now
Company: Rearden Commerce
Location: Foster City, CA
Opportunity Details: Overview: Rearden Commerce provides the ultimate personal productivity tool: an innovative on-demand personal assistant that simplifies life, helping people quickly find the services and goods they need based on what they like, where they are, and what they are doing. The Rearden Personal Assistant is based on the Rearden Commerce Platform, which connects users instantly with the world's largest ecosystem of more than 160,000 trusted merchants and third-party applications providers. The Rearden Personal Assistant also helps thousands of companies save money by consistently guiding employees to preferred suppliers offering negotiated discounts and helping them make smarter purchase decisions. With Rearden Commerce, the power of the intelligent Web is finally realized.
Thursday, July 15, 2010
Telemarketing Headsets Increase Productivity
Telemarketing Headsets Increase Productivity
Telecommunications equipment is now revolutionizing the way companies do business. That’s what many of the telemarketing industry reports have revealed. Perhaps one main support to this is the obvious fact that the well-known voice, text and video are being combined just to enable telemarketing and sales efforts to attain better chances of succeeding with reduced dependence on today’s pricey travel and other overheads that result from direct contact sales efforts. And, the booming growth of the telemarketing industry in the recent years is proof to this improved efficiency of these newly developed systems.
Almost all of the telephone service or sales representatives currently supply a host of telemarketing services with the use of these newly developed systems. One key tool that is easily undervalued in this sort of equation is the telemarketing headsets, which are just simple devices that connect the worker to the entire telecommunications system.
callcentersoftwares4u.blogspot.com
The telemarketing headsets are deemed very essential in the telemarketing field. Without it, the efficiency of communication and work in a call center would be greatly diminished. As you may know, voice still remains the primary means of communicating, especially on urgent or authoritative information. This is true even in the age of text and data proliferation.
As more and more people have recognized the importance of telemarketing headsets, these headsets and keyboards have evolved as the primary input tools in a telemarketing business. Both the keyboards and headsets are used to connect people to the new integrated computer telephone systems, and there are some telemarketing call centers today that segment telemarketing headsets users into three major groups based on the levels of the daily use. The segments I’m talking about are the two hours or less; two to five hours; and five plus hours or the full-time telemarketing headsets users. Note that these segments are considered as many of these companies believe that the value of the telemarketing headsets to a particular user is almost directly proportional to the number of hours per day that the device is used. Based on the hours, the degree of comfort and sound quality can be seen, which are significantly becoming important in today’s telemarketing environment.
Realizing how important the telemarketing headsets are to the telemarketers, many manufacturing companies have considered developing advanced telemarketing headsets. These headsets have features that block out the room noise or the so-called noise canceling microphones, along with the smart amplifiers that are capable of muting the sales representatives’ microphones when not in use. Such feature is also known as voice switching. Further worth noting is that most of the advanced telemarketing headsets can determine between normal voice and data to limit the unsafe sound levels within milliseconds. According to some experts, it is these features of advanced telemarketing headsets that made these communication tools capable of providing a telemarketing call center a more professional image with sound quality that enables the telemarketers to hear and be heard clearly, safely and comfortably.
Today, a number of telemarketing headset styles help satisfy not only the telemarketer’s communication needs, but also their cosmetic and aesthetic needs, which can be nearly as important as performance requirements. Without these compatible telemarketing headsets, experts said that the entire communication systems would become useless, since its major function of connecting two humans through voice channels breaks down.
Telecommunications equipment is now revolutionizing the way companies do business. That’s what many of the telemarketing industry reports have revealed. Perhaps one main support to this is the obvious fact that the well-known voice, text and video are being combined just to enable telemarketing and sales efforts to attain better chances of succeeding with reduced dependence on today’s pricey travel and other overheads that result from direct contact sales efforts. And, the booming growth of the telemarketing industry in the recent years is proof to this improved efficiency of these newly developed systems.
Almost all of the telephone service or sales representatives currently supply a host of telemarketing services with the use of these newly developed systems. One key tool that is easily undervalued in this sort of equation is the telemarketing headsets, which are just simple devices that connect the worker to the entire telecommunications system.
callcentersoftwares4u.blogspot.com
The telemarketing headsets are deemed very essential in the telemarketing field. Without it, the efficiency of communication and work in a call center would be greatly diminished. As you may know, voice still remains the primary means of communicating, especially on urgent or authoritative information. This is true even in the age of text and data proliferation.
As more and more people have recognized the importance of telemarketing headsets, these headsets and keyboards have evolved as the primary input tools in a telemarketing business. Both the keyboards and headsets are used to connect people to the new integrated computer telephone systems, and there are some telemarketing call centers today that segment telemarketing headsets users into three major groups based on the levels of the daily use. The segments I’m talking about are the two hours or less; two to five hours; and five plus hours or the full-time telemarketing headsets users. Note that these segments are considered as many of these companies believe that the value of the telemarketing headsets to a particular user is almost directly proportional to the number of hours per day that the device is used. Based on the hours, the degree of comfort and sound quality can be seen, which are significantly becoming important in today’s telemarketing environment.
Realizing how important the telemarketing headsets are to the telemarketers, many manufacturing companies have considered developing advanced telemarketing headsets. These headsets have features that block out the room noise or the so-called noise canceling microphones, along with the smart amplifiers that are capable of muting the sales representatives’ microphones when not in use. Such feature is also known as voice switching. Further worth noting is that most of the advanced telemarketing headsets can determine between normal voice and data to limit the unsafe sound levels within milliseconds. According to some experts, it is these features of advanced telemarketing headsets that made these communication tools capable of providing a telemarketing call center a more professional image with sound quality that enables the telemarketers to hear and be heard clearly, safely and comfortably.
Today, a number of telemarketing headset styles help satisfy not only the telemarketer’s communication needs, but also their cosmetic and aesthetic needs, which can be nearly as important as performance requirements. Without these compatible telemarketing headsets, experts said that the entire communication systems would become useless, since its major function of connecting two humans through voice channels breaks down.
Tuesday, July 13, 2010
Be Natural – Use the Right Equipment
Be Natural – Use the Right Equipment
It has been proved in many businesses that customers respond better when the seller (telemarketer) is talking naturally i.e. not holding their hand to their head (holding the phone), or balancing the phone on their shoulders, etc.
To compensate, headsets are extremely useful for allowing you to talk more naturally on the phone – as if you were talking to them face-to-face being able to use your hands, etc.
Practice Makes Perfect
Practising before you begin your telemarketing campaign will pay off allowing you to build your confidence and rectify mistakes early on: role plays are ideal. Of course, your skills and confidence will develop more through experience, but practising will give you a head start. Listen to yourself on a tape recorder – would you develop an interest?
Don’t Go Blank – Use Notes
Stick notes to your desk, phone or wall to help ‘jog’ your memory for persuasive words, phrases, discussion areas, etc. There is nothing worse than pausing to collect your thoughts and comments when trying to sell over the phone: be ready to reply to anything.
Avoid Insulting the Customer
Obvious, right? Well, people do it without even realizing by using comments like “did you understand that?” and “are you following what I’m saying?”. This automatically shrinks the customers’ intelligence and ability to catch on. It is down to your own ability to make the customer understand and therefore if you feel the customer is failing to do so, use comments such as “did I explain that clearly” and so on.
Give the Customer a Friend they can Trust
Make customers feel as if they are talking to a friend by making yourself come across as the person that everyone wants to know. Be friendly, be concerned, assure them, praise them – anything that makes them develop a sense of trust: trust goes a long way.
It has been proved in many businesses that customers respond better when the seller (telemarketer) is talking naturally i.e. not holding their hand to their head (holding the phone), or balancing the phone on their shoulders, etc.
To compensate, headsets are extremely useful for allowing you to talk more naturally on the phone – as if you were talking to them face-to-face being able to use your hands, etc.
Practice Makes Perfect
Practising before you begin your telemarketing campaign will pay off allowing you to build your confidence and rectify mistakes early on: role plays are ideal. Of course, your skills and confidence will develop more through experience, but practising will give you a head start. Listen to yourself on a tape recorder – would you develop an interest?
Don’t Go Blank – Use Notes
Stick notes to your desk, phone or wall to help ‘jog’ your memory for persuasive words, phrases, discussion areas, etc. There is nothing worse than pausing to collect your thoughts and comments when trying to sell over the phone: be ready to reply to anything.
Avoid Insulting the Customer
Obvious, right? Well, people do it without even realizing by using comments like “did you understand that?” and “are you following what I’m saying?”. This automatically shrinks the customers’ intelligence and ability to catch on. It is down to your own ability to make the customer understand and therefore if you feel the customer is failing to do so, use comments such as “did I explain that clearly” and so on.
Give the Customer a Friend they can Trust
Make customers feel as if they are talking to a friend by making yourself come across as the person that everyone wants to know. Be friendly, be concerned, assure them, praise them – anything that makes them develop a sense of trust: trust goes a long way.
Friday, July 9, 2010
callcentersoftwares4u.blogspot.com presents acarda sales technoligies.
callcentersoftwares4u.blogspot.com presents acarda sales technoligies.
Acarda Sales Technologies provides a range of call center and telemarketing software products to help maximise your business productivity. Our TeamMax Call Center software is for groups of people engaged in outbound telemarketing, CallAssist is for single user telemarketers and Acarda Messenger is a fully automated auto dialer.
Outbound Call Center - TeamMax | OutBound
outbound dialer More Info
* Manage calling lists in a centralized database
* Manage do not call lists in a centralized database
* Allocate one telephone number at a time to each agent
* Ensure do not call telephone numbers are not called
* Call outcome and detail management
* Automatic demand dialing from each agent’s computer
* Preview dialing option
* Customize agent screens
* Multiple campaigns with their own script
* Performance reporting
* Call management, analysis, statistics
* Low cost hardware requirement
* Many more features
Outbound Telemarketing Dialer - CallAssist
outbound telemarketing dialer
Phone Dialer More Info
* Increase productivity
* Demand dialing at the press of one button
* Fast and accurate, never mis-dials
* Supports multiple campaigns
* Import a list of telephone numbers into a campaign
* Manage do not call lists
* Supports FTC DNC import file format
* Requeue numbers in the call list with one click
* Assign a time to call a number back later
* Record a range of responses to questions you ask
* Ability to play a pre-recorded message to voice mail
* Ability to record the conversation
* Low cost hardware requirement
* Many more features
Telemarketing Script Management - KnowledgeMax
Telemarketing Script Software
script management More Info
* Allows you to have multiple scripts
* Associates a group of topics to scripts
* Icon links to each script
* Topics can detail products or services
* Topics can list common questions
* Topics can list common objections
* Allows you to link one topic to another
* Description text for topics
* Response memo for topics
* Related topics will be displayed
* Clicking on a topic to read a suggested response displayed
Auto Dialer - Acarda Messenger
Auto Dialer
Auto Dialer More Info
* Automatically place telephone calls & convey voice messages
* Set start and stop times for each day of the week
* Automatically generate a random list of telephone numbers
* Import a list of telephone numbers
* Supports FTC DNC import file format
* Configurable number of delivery attempts for busy or no answer
* Play a different message if call answered by answer machine
* Verify the listener is the right person to hear the message
* Recipient can select to be transferred, e.g. to a sales representative
* Displays call statistics
* Many more features
Acarda Sales Technologies provides a range of call center and telemarketing software products to help maximise your business productivity. Our TeamMax Call Center software is for groups of people engaged in outbound telemarketing, CallAssist is for single user telemarketers and Acarda Messenger is a fully automated auto dialer.
Outbound Call Center - TeamMax | OutBound
outbound dialer More Info
* Manage calling lists in a centralized database
* Manage do not call lists in a centralized database
* Allocate one telephone number at a time to each agent
* Ensure do not call telephone numbers are not called
* Call outcome and detail management
* Automatic demand dialing from each agent’s computer
* Preview dialing option
* Customize agent screens
* Multiple campaigns with their own script
* Performance reporting
* Call management, analysis, statistics
* Low cost hardware requirement
* Many more features
Outbound Telemarketing Dialer - CallAssist
outbound telemarketing dialer
Phone Dialer More Info
* Increase productivity
* Demand dialing at the press of one button
* Fast and accurate, never mis-dials
* Supports multiple campaigns
* Import a list of telephone numbers into a campaign
* Manage do not call lists
* Supports FTC DNC import file format
* Requeue numbers in the call list with one click
* Assign a time to call a number back later
* Record a range of responses to questions you ask
* Ability to play a pre-recorded message to voice mail
* Ability to record the conversation
* Low cost hardware requirement
* Many more features
Telemarketing Script Management - KnowledgeMax
Telemarketing Script Software
script management More Info
* Allows you to have multiple scripts
* Associates a group of topics to scripts
* Icon links to each script
* Topics can detail products or services
* Topics can list common questions
* Topics can list common objections
* Allows you to link one topic to another
* Description text for topics
* Response memo for topics
* Related topics will be displayed
* Clicking on a topic to read a suggested response displayed
Auto Dialer - Acarda Messenger
Auto Dialer
Auto Dialer More Info
* Automatically place telephone calls & convey voice messages
* Set start and stop times for each day of the week
* Automatically generate a random list of telephone numbers
* Import a list of telephone numbers
* Supports FTC DNC import file format
* Configurable number of delivery attempts for busy or no answer
* Play a different message if call answered by answer machine
* Verify the listener is the right person to hear the message
* Recipient can select to be transferred, e.g. to a sales representative
* Displays call statistics
* Many more features
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