Teleperformance has announced the acquisition of 100% of the equity of UK-based beCogent.
Based in Scotland, beCogent has recognized expertise and deep experience in numerous industry sectors, with an emphasis on the Retail, Financial Services and Telco/ISP industries. beCogent has around 3,000 employees at its four call centres in Airdrie, Erskine, Kilmarnock and Glasgow and forecasts 2010 revenue of approximately £50 million.
With this new operation in Scotland, a region known for its technologically skilled and multi-lingual workforce, Teleperformance is significantly extending its geographic footprint in the UK. In becoming the second largest operator of outsourced contact centres in the UK, Teleperformance will be able to serve all parts of the UK more effectively and deliver the most comprehensive offer in the market.
Friday, August 27, 2010
Thursday, August 19, 2010
Predictive Dialers for Sale
If you are a small or medium sized business that is looking for sales leads then this is the place for you. Telemarketing is the most cost effective means for small companies to find customers and get results fast. We can help you succeed. [Meet Our Customers Here]
Autodialersonline.com specializes in cutting-edge automated dialer software, telemarketing and lead generation software plus office equipment to help grow your business. We offer an array of high-technology products including Predictive Dialers, Auto Dialers, Automated Attendants, Power Dialers, Automated Reminder Systems, Voice Mail Systems, Telephone Notification Systems and more.
Looking for a fast, easy to use turnkey system? We can do that! Or how about a custom designed package to provide specialized service to your company's every need? We can do that too! Whatever your business needs, Autodialersonline.com will always strive to surpass all of your expectations. We offer top of the line technical support on all our auto dialing and telemarketing software products, knock-your-socks-off customer service even after the sale, and bottom line pricing that gives you the assurance of not overpaying for the same lead generator equipment somewhere else!
Autodialersonline.com specializes in cutting-edge automated dialer software, telemarketing and lead generation software plus office equipment to help grow your business. We offer an array of high-technology products including Predictive Dialers, Auto Dialers, Automated Attendants, Power Dialers, Automated Reminder Systems, Voice Mail Systems, Telephone Notification Systems and more.
Looking for a fast, easy to use turnkey system? We can do that! Or how about a custom designed package to provide specialized service to your company's every need? We can do that too! Whatever your business needs, Autodialersonline.com will always strive to surpass all of your expectations. We offer top of the line technical support on all our auto dialing and telemarketing software products, knock-your-socks-off customer service even after the sale, and bottom line pricing that gives you the assurance of not overpaying for the same lead generator equipment somewhere else!
Wednesday, August 18, 2010
Telemarketing Greats
Telemarketing Tricks - How To Telemarketing Blogspot
o what is a "great" telemarketing message? How many of your business leads will immediately be turned off by weak telemarketing tactics? The key to success with your opening statement is instant impact! You need to be able to grab your prospect's attention in the first sentence, without them straight away thinking "here we go again, another boring telemarketing presentation". For new telemarketers - and for those who are struggling to make ends meet with telemarketing - starting your pitch with a good opening is essential to gain instant impact. You cannot afford to have your potential clients switch off, or become automatically defensive, as soon as you start to speak. Cheap telemarketing tactics are well known in the business world, and many of your prospects will have heard the same speech before.
Whether you are using a fixed script, or just a guide to help you with your telemarketing pitch, there are a few rules to consider when you create an instant telemarketing impact message:
1) Get you prospect's name right, and ask to speak to them directly;
2) Tell the person who you are, and the name of your company;
3) Give them a great reason to listen to your telemarketing presentation - instant impact!
4) Keep your opening sentence short and to the point.
In telemarketing, you only have a few valuable seconds to grab the listener's attention, so use it wisely. There is no point in launching into a full telemarketing sales pitch at the beginning of the conversation; you will have lost the sale already by doing this. Instead, you must draw your prospect in by giving them something you know will help their business. Leads are a precious commodity in telemarketing, and presentation is everything, so don't waste time by annoying the person on the other end of the phone with a long, drawn-out opening speech.
In my business, I receive telemarketing calls regularly. As soon as I hear "I'm about to make you an offer you can't refuse", I politely tell the caller I am not interested and hang up the phone. Since I have no idea at this stage what the offer is, I don't want to waste my time listening to another ten minutes of telemarketing waffle. On the other hand, I heard a great example of a telemarketing presentation recently. The caller introduced himself, knew my name and the nature of my business, and straight away sparked my interest by telling me what his company could offer me.
o what is a "great" telemarketing message? How many of your business leads will immediately be turned off by weak telemarketing tactics? The key to success with your opening statement is instant impact! You need to be able to grab your prospect's attention in the first sentence, without them straight away thinking "here we go again, another boring telemarketing presentation". For new telemarketers - and for those who are struggling to make ends meet with telemarketing - starting your pitch with a good opening is essential to gain instant impact. You cannot afford to have your potential clients switch off, or become automatically defensive, as soon as you start to speak. Cheap telemarketing tactics are well known in the business world, and many of your prospects will have heard the same speech before.
Whether you are using a fixed script, or just a guide to help you with your telemarketing pitch, there are a few rules to consider when you create an instant telemarketing impact message:
1) Get you prospect's name right, and ask to speak to them directly;
2) Tell the person who you are, and the name of your company;
3) Give them a great reason to listen to your telemarketing presentation - instant impact!
4) Keep your opening sentence short and to the point.
In telemarketing, you only have a few valuable seconds to grab the listener's attention, so use it wisely. There is no point in launching into a full telemarketing sales pitch at the beginning of the conversation; you will have lost the sale already by doing this. Instead, you must draw your prospect in by giving them something you know will help their business. Leads are a precious commodity in telemarketing, and presentation is everything, so don't waste time by annoying the person on the other end of the phone with a long, drawn-out opening speech.
In my business, I receive telemarketing calls regularly. As soon as I hear "I'm about to make you an offer you can't refuse", I politely tell the caller I am not interested and hang up the phone. Since I have no idea at this stage what the offer is, I don't want to waste my time listening to another ten minutes of telemarketing waffle. On the other hand, I heard a great example of a telemarketing presentation recently. The caller introduced himself, knew my name and the nature of my business, and straight away sparked my interest by telling me what his company could offer me.
Monday, August 16, 2010
MorhVOX
MorphVOX Pro works on Windows 7 12/2/2009
Screaming Bee began testing MorphVOX Pro well in advance of the release of Windows 7. The software is now shipping with Microsoft’s Compatible with Windows 7 logo ensuring it will install and run on Windows 7 including 64 bit systems.
The new engineering effort by Screaming Bee enhances the number of operating systems that can run MorphVOX Pro. The software will continue to enjoy backwards compatibility with older operating systems like Windows Vista, 2000 and XP.
MorphVOX Pro includes the ability to add professional-grade plug-in applications to the program. This includes the Batch Converter Plug-in that allows morphing of multiple files at one time. The Effects Rack Plug-in allows users to change their voices using VST technology. All MorphVOX Pro plug-ins have been confirmed to work with Windows 7.
Screaming Bee began testing MorphVOX Pro well in advance of the release of Windows 7. The software is now shipping with Microsoft’s Compatible with Windows 7 logo ensuring it will install and run on Windows 7 including 64 bit systems.
The new engineering effort by Screaming Bee enhances the number of operating systems that can run MorphVOX Pro. The software will continue to enjoy backwards compatibility with older operating systems like Windows Vista, 2000 and XP.
MorphVOX Pro includes the ability to add professional-grade plug-in applications to the program. This includes the Batch Converter Plug-in that allows morphing of multiple files at one time. The Effects Rack Plug-in allows users to change their voices using VST technology. All MorphVOX Pro plug-ins have been confirmed to work with Windows 7.
Saturday, August 14, 2010
eGain Service - Advanced Telemarketing Software
eGain Service™ , an innovative and complete suite of customer service and contact center software, helps organizations transform their traditional call centers into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.
eGain Service contains:
Integrated, best-in-class products for web self-service, assisted service, knowledge management, and process automation
A 100% web-architected CIH platform
Adapters for integrating with leading call center, business, content, and email systems
Related best practice white papers
Clone your best agents: A 7-step approach
11 TCO traps to avoid in contact center customer service software: What they won’t tell you
Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives. Our customers use it to:
Provide agents with knowledge-based productivity tools
Web-enable call centers by adding web-based interaction channels
Improve or add to existing eService capabilities
Link contact centers with back-office fulfillment systems
Set up a next-generation customer interaction hub from scratch
eGain Service contains:
Integrated, best-in-class products for web self-service, assisted service, knowledge management, and process automation
A 100% web-architected CIH platform
Adapters for integrating with leading call center, business, content, and email systems
Related best practice white papers
Clone your best agents: A 7-step approach
11 TCO traps to avoid in contact center customer service software: What they won’t tell you
Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives. Our customers use it to:
Provide agents with knowledge-based productivity tools
Web-enable call centers by adding web-based interaction channels
Improve or add to existing eService capabilities
Link contact centers with back-office fulfillment systems
Set up a next-generation customer interaction hub from scratch
Wednesday, August 11, 2010
Contact Center Professional -
Contact Your Client Professional 3.4 Full Description:
CONTACT YOUR CLIENT PROFESSIONAL is a Business Manager with a comprehensive set of features designed specifically for the smaller company..(SOHO Small Office Home Office) Yes. it includes, Internet Form Filler, Follow up System, Tracking of Marketing Campaigns, Invoicing, Products and Inventory but more importantly, a Gateway Interaction System (to charge credit cards with practically all credit card gateways), a Parse System (to import the impossible-to-import), an Email Extraction System, a F.A.Q System (Frequently Asked Question System for support & training) a Free Form System (to organize everything from Passwords, to Health Tips), a Personal Agenda (so you don't mix you own affairs with client's), Scripts System (for telemarketing purposes, price list and more), Email System (replaces Outlook), a Payment/Commissions System (use it if you have affiliates or you are affiliate in any program and for all kinds of commissions, even recurrent ones), Follow-Up System to track everything you send or expect to receive in the future, Voice Recording and Playing (records phone conversations with ease) a Virtual Persona System (so you can use the program with unlimited companies at the same time, ideal if you have several small companies) and much, much more.
CONTACT YOUR CLIENT PROFESSIONAL is a Business Manager with a comprehensive set of features designed specifically for the smaller company..(SOHO Small Office Home Office) Yes. it includes, Internet Form Filler, Follow up System, Tracking of Marketing Campaigns, Invoicing, Products and Inventory but more importantly, a Gateway Interaction System (to charge credit cards with practically all credit card gateways), a Parse System (to import the impossible-to-import), an Email Extraction System, a F.A.Q System (Frequently Asked Question System for support & training) a Free Form System (to organize everything from Passwords, to Health Tips), a Personal Agenda (so you don't mix you own affairs with client's), Scripts System (for telemarketing purposes, price list and more), Email System (replaces Outlook), a Payment/Commissions System (use it if you have affiliates or you are affiliate in any program and for all kinds of commissions, even recurrent ones), Follow-Up System to track everything you send or expect to receive in the future, Voice Recording and Playing (records phone conversations with ease) a Virtual Persona System (so you can use the program with unlimited companies at the same time, ideal if you have several small companies) and much, much more.
Saturday, August 7, 2010
Couterpatah's X - Lite
Couterpatah's X - Lite - Call Center Softwares 4 U
CounterPath's X-Lite is a SIP based softphone. Based on the advanced architecture of eyeBeam 1.5, the new X-Lite is designed to showcase some of the feature rich capabilities available with our commercial softphone such as superior audio and video quality, zero-touch configuration, IM & Presence, and a comprehensive personal address book. Users who subscribe to a VoIP or Broadband service will be able to experience the power of X-Lite as CounterPath enables them to communicate anytime, anywhere by bringing their communication experience directly to the end-point. With its intuitive & familiar interface, users can seamlessly transition from a traditional hard phone environment into the world of Voice over IP. Also by making the navigation simple and user friendly, X-Lite provides users with easy access to video and address book management.
CounterPath's X-Lite is a SIP based softphone. Based on the advanced architecture of eyeBeam 1.5, the new X-Lite is designed to showcase some of the feature rich capabilities available with our commercial softphone such as superior audio and video quality, zero-touch configuration, IM & Presence, and a comprehensive personal address book. Users who subscribe to a VoIP or Broadband service will be able to experience the power of X-Lite as CounterPath enables them to communicate anytime, anywhere by bringing their communication experience directly to the end-point. With its intuitive & familiar interface, users can seamlessly transition from a traditional hard phone environment into the world of Voice over IP. Also by making the navigation simple and user friendly, X-Lite provides users with easy access to video and address book management.
Wednesday, August 4, 2010
Toronto Call Center Jobs Call Center Softwares 4 u Blogspot
Bilingual Collector
Toronto, Ontario, Canada
13.00 to $17.00 / HR (DOE)
Bilingual Collector – Potential Full-Time Opportunity! Location: Etobicoke, Ontario Industry: Wholesale / Distribution Duration: 3+ Month / ...
system admin
Toronto, Ontario, Canada
Windows System admin
Bilingual Team Captain (Fr/En)
Central Toronto, Toronto, Ontario, Canada
Competitive compensation and pay for performance with the ability to earn between $13.25 and $18.25 per hour.
If you are a passionate and creative call-centre sales team leader with a demonstrated sales ability and leadership skills, Optima Communications is ...
Product Demonstrator
Scarborough, Toronto, Ontario, Canada
$10.25
ARE YOU Sales driven, with the powers of persuasion and a passion to promote? Our Brand Ambassadors are self-employed, ongoing, casual-part ...
LEAD GENERATOR
Toronto, Ontario, Canada
We are an outsourced marketing provider to numerous Fortune 500 Companies since 1990. We are looking for a few great agents to become part of our ...
Bilingual Mutual Fund Representative (French/English)
Toronto, Ontario, Canada
Up to $45,000
Job Description Job Title: Bilingual Mutual Fund Representative (French/English) Experience: Minimum 1-2 years relevant experience. Must have ...
Customer Service Representative (French/English Bilingual)
Toronto, Ontario, Canada
Customer Service Representative – Bilingual French/English We are growing! Join our winning team! We service more than 9,000 businesses across ...
Inside Sales Executive
Toronto, Ontario, Canada
Inside Sales Executive We are growing! Join our winning team! We service more than 9,000 businesses across Canada and process in excess of $1 ...
OUTBOUND AGENTS WANTED
Etobicoke, Toronto, Ontario, Canada
Outbound Agent
AnswerNet - TelePartners is currently recruiting high energy individuals who have the motivation, desire, and drive to be successful Outbound ...
Donor Support Representative
Toronto, Ontario, Canada
'Based on Experience'
Description of Position The Donor Support Representative provides superior service to our donors in a call-centre environment. Communication with ...
Bilingual Customer Service Representatives
Toronto, Ontario, Canada
competitive
”AMAZING” Up and Coming Opportunities with some of Toronto’s Leading Organizations!!!! If you are Bilingual French and English please keep ...
Customer Service Representative
Toronto, Ontario, Canada
Base/ Commission
Job Title: Customer Service Representative Company Name: Conquest Financial Services ...
BILINGUAL INTALIAN/ENGLISH AGENTS WANTED
Toronto, Ontario, Canada
Customer Service Agent
AnswerNet - TelePartners is currently recruiting high energy individuals who have the motivation, desire, and drive to be successful Bilingual ...
Toronto, Ontario, Canada
13.00 to $17.00 / HR (DOE)
Bilingual Collector – Potential Full-Time Opportunity! Location: Etobicoke, Ontario Industry: Wholesale / Distribution Duration: 3+ Month / ...
system admin
Toronto, Ontario, Canada
Windows System admin
Bilingual Team Captain (Fr/En)
Central Toronto, Toronto, Ontario, Canada
Competitive compensation and pay for performance with the ability to earn between $13.25 and $18.25 per hour.
If you are a passionate and creative call-centre sales team leader with a demonstrated sales ability and leadership skills, Optima Communications is ...
Product Demonstrator
Scarborough, Toronto, Ontario, Canada
$10.25
ARE YOU Sales driven, with the powers of persuasion and a passion to promote? Our Brand Ambassadors are self-employed, ongoing, casual-part ...
LEAD GENERATOR
Toronto, Ontario, Canada
We are an outsourced marketing provider to numerous Fortune 500 Companies since 1990. We are looking for a few great agents to become part of our ...
Bilingual Mutual Fund Representative (French/English)
Toronto, Ontario, Canada
Up to $45,000
Job Description Job Title: Bilingual Mutual Fund Representative (French/English) Experience: Minimum 1-2 years relevant experience. Must have ...
Customer Service Representative (French/English Bilingual)
Toronto, Ontario, Canada
Customer Service Representative – Bilingual French/English We are growing! Join our winning team! We service more than 9,000 businesses across ...
Inside Sales Executive
Toronto, Ontario, Canada
Inside Sales Executive We are growing! Join our winning team! We service more than 9,000 businesses across Canada and process in excess of $1 ...
OUTBOUND AGENTS WANTED
Etobicoke, Toronto, Ontario, Canada
Outbound Agent
AnswerNet - TelePartners is currently recruiting high energy individuals who have the motivation, desire, and drive to be successful Outbound ...
Donor Support Representative
Toronto, Ontario, Canada
'Based on Experience'
Description of Position The Donor Support Representative provides superior service to our donors in a call-centre environment. Communication with ...
Bilingual Customer Service Representatives
Toronto, Ontario, Canada
competitive
”AMAZING” Up and Coming Opportunities with some of Toronto’s Leading Organizations!!!! If you are Bilingual French and English please keep ...
Customer Service Representative
Toronto, Ontario, Canada
Base/ Commission
Job Title: Customer Service Representative Company Name: Conquest Financial Services ...
BILINGUAL INTALIAN/ENGLISH AGENTS WANTED
Toronto, Ontario, Canada
Customer Service Agent
AnswerNet - TelePartners is currently recruiting high energy individuals who have the motivation, desire, and drive to be successful Bilingual ...
Tuesday, August 3, 2010
Call Center
Outsourcers: Outbound / Inbound
The decision to outsource marketing and CRM centers involves transferring management control to a supplier with a considerable degree of two-way information exchange, co-ordination, and trust. The top service vendors below are well established national companies.
National - US
Ameridial -
Founded in 1987, OKS-AMERIDIAL Worldwide is a single source contact service bureau offering complete outsourced Inbound and Outbound voice call-handling, blended with web-based services including live web-chat and email management. OKS-AMERIDIAL staffs more than 1500 professional agents in eleven automated call centers worldwide. Operating a completely un-interruptible service environment, we’re able to better ensure our customers continuing service so that they never miss an order. Complete Fulfillment capabilities with lettershop, lists, and design. FREE ONLINE QUOTE !
eti Sales Support -
B2B Customer Acquisition and Retention. Increase outbound sales and profits. Business Developers provide qualified leads so you sell more in less time. Customized solutions for long or short term projects. North America, South America, Europe. 1.800.466.4384
Edge Teleservices, Inc. -
Edge Teleservices is a quality outsourcer outbound B2B solutions in sales, lead generation, lead qualification and appointment setting. Industries served include telecom, publishing, non-profit, college and others. From our top management down to the agent level, our 18 years of experience have created a company that is streamlined and agile.
The Connection® -
The Connection® is an award-winning, US-based live operator inbound and outbound call center and service agency. For over 25 years, we have helped leading national corporations outsource their customer service and sales calls.
Miratel - -
Miratel is a customer-centric outbound/inbound call center, eCommerce business solutions & mail house based in North America. We deliver clients superior service & support in a results driven environment with strong corporate responsibility standards.
Advanced Marketing Solutions -
Since 1996, AMS has been providing personalized inbound/outbound and fulfillment services for North American clients with high value products.
The decision to outsource marketing and CRM centers involves transferring management control to a supplier with a considerable degree of two-way information exchange, co-ordination, and trust. The top service vendors below are well established national companies.
National - US
Ameridial -
Founded in 1987, OKS-AMERIDIAL Worldwide is a single source contact service bureau offering complete outsourced Inbound and Outbound voice call-handling, blended with web-based services including live web-chat and email management. OKS-AMERIDIAL staffs more than 1500 professional agents in eleven automated call centers worldwide. Operating a completely un-interruptible service environment, we’re able to better ensure our customers continuing service so that they never miss an order. Complete Fulfillment capabilities with lettershop, lists, and design. FREE ONLINE QUOTE !
eti Sales Support -
B2B Customer Acquisition and Retention. Increase outbound sales and profits. Business Developers provide qualified leads so you sell more in less time. Customized solutions for long or short term projects. North America, South America, Europe. 1.800.466.4384
Edge Teleservices, Inc. -
Edge Teleservices is a quality outsourcer outbound B2B solutions in sales, lead generation, lead qualification and appointment setting. Industries served include telecom, publishing, non-profit, college and others. From our top management down to the agent level, our 18 years of experience have created a company that is streamlined and agile.
The Connection® -
The Connection® is an award-winning, US-based live operator inbound and outbound call center and service agency. For over 25 years, we have helped leading national corporations outsource their customer service and sales calls.
Miratel - -
Miratel is a customer-centric outbound/inbound call center, eCommerce business solutions & mail house based in North America. We deliver clients superior service & support in a results driven environment with strong corporate responsibility standards.
Advanced Marketing Solutions -
Since 1996, AMS has been providing personalized inbound/outbound and fulfillment services for North American clients with high value products.
Monday, August 2, 2010
Call Center Technology
Contact Center Technology
As a leading provider of customer experience management solutions to a multitude of businesses and industries, RightNow has developed contact center technology that enables unified cross-channel communications while simultaneously informing service agents of customer information and data. Whether you're upgrading your traditional call center technologies to be more customer focused, or you're branching into new, digital territory such as live chat or email, RightNow has proven contact center technology for any avenue of the customer experience.
For more information on how our contact center customer service technology can be put to work for your business, contact us today.
Leading Customer Experience Management Technology
As channels of customer communication broaden, IT professionals need a method to deliver dynamic customer experience management solutions. RightNow's on demand customer experience management software and applications deliver just that solution.
Our contact center technology utilizes a variety of methods to reach out and communicate with customers. Our hosted contact center technology provides reliability and availability worldwide. We also provide extensive reporting tools to monitor your customer experience management solutions, allowing you to have immediate access to customer data.
RightNow's CX software application combines consumer and agent platforms for superior contact center customer service. Applied across channels such as web interfaces and phone support, we provide the flexibility to field any concerns from consumers across any channel of communication.
Superior Contact Center Customer Experience Management
RightNow has taken the age-old dilemma of improving call center customer services in the face of rising customer demands, and has developed a model to reconcile the two to not only work with each other, but to also drive cost efficiency and agent productivity. Our hosted contact center technology delivers smart functionality and can positively impact both your customers and your bottom line.
As a leading provider of customer experience management solutions to a multitude of businesses and industries, RightNow has developed contact center technology that enables unified cross-channel communications while simultaneously informing service agents of customer information and data. Whether you're upgrading your traditional call center technologies to be more customer focused, or you're branching into new, digital territory such as live chat or email, RightNow has proven contact center technology for any avenue of the customer experience.
For more information on how our contact center customer service technology can be put to work for your business, contact us today.
Leading Customer Experience Management Technology
As channels of customer communication broaden, IT professionals need a method to deliver dynamic customer experience management solutions. RightNow's on demand customer experience management software and applications deliver just that solution.
Our contact center technology utilizes a variety of methods to reach out and communicate with customers. Our hosted contact center technology provides reliability and availability worldwide. We also provide extensive reporting tools to monitor your customer experience management solutions, allowing you to have immediate access to customer data.
RightNow's CX software application combines consumer and agent platforms for superior contact center customer service. Applied across channels such as web interfaces and phone support, we provide the flexibility to field any concerns from consumers across any channel of communication.
Superior Contact Center Customer Experience Management
RightNow has taken the age-old dilemma of improving call center customer services in the face of rising customer demands, and has developed a model to reconcile the two to not only work with each other, but to also drive cost efficiency and agent productivity. Our hosted contact center technology delivers smart functionality and can positively impact both your customers and your bottom line.
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