eGain Service™ , an innovative and complete suite of customer service and contact center software, helps organizations transform their traditional call centers into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.
eGain Service contains:
Integrated, best-in-class products for web self-service, assisted service, knowledge management, and process automation
A 100% web-architected CIH platform
Adapters for integrating with leading call center, business, content, and email systems
Related best practice white papers
Clone your best agents: A 7-step approach
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Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives. Our customers use it to:
Provide agents with knowledge-based productivity tools
Web-enable call centers by adding web-based interaction channels
Improve or add to existing eService capabilities
Link contact centers with back-office fulfillment systems
Set up a next-generation customer interaction hub from scratch
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