What will it do for you?
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Call Center WebOptimize Call/Support Center Operations: Reduces call volume by deflecting some of your support requests to your customer facing self help Knowledge Base. Expedites communication between your call center web support representatives and your customers with quick email notifications. Allows your customers to check the status and add notes to their support request without calling the support center.
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Captures Knowledge: The integrated Novo Knowledge Base Software allows customer support representatives and others to easily document recurring issues. This knowledge stays in the system and does not leave when an employee does.
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Decreases New Employee Training Time: With an easily accessible knowledge repository, new call center software users can quickly find the answers to customer questions.
Call Center Software Features
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