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Sunday, September 29, 2019
Duct Cleaning Companies Toronto
Thursday, September 5, 2019
Free call center software inside Bitrix 24
Free call center software inside Bitrix 24
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
REGISTER FREE
Basic features
Free inbound phone calls (except 1-800 numbers)
Super cheap outbound calls (from $0.01/minute)
Automatic dialer, IVR
Detailed call history
Free CRM inside call center
Works worldwide
Mobile app (iOS/Android)
Desktop app (PC, MacOS)
Free PBX inside call center
Greetings and voicemail
Set call queues
Automatic call recording (mp3)
Call waiting/on hold
Transfer calls to other employees
Forward calls to mobile numbers
Employee extensions
Free PBX for call center
Free CRM inside call center
Import call lists (CSV or Excel)
One click calls
Incoming and outbound calls
See client info during call
Add notes during call
Create leads for missed calls automatically
Flexible access rights for different agents
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
REGISTER FREE
Basic features
Free inbound phone calls (except 1-800 numbers)
Super cheap outbound calls (from $0.01/minute)
Automatic dialer, IVR
Detailed call history
Free CRM inside call center
Works worldwide
Mobile app (iOS/Android)
Desktop app (PC, MacOS)
Free PBX inside call center
Greetings and voicemail
Set call queues
Automatic call recording (mp3)
Call waiting/on hold
Transfer calls to other employees
Forward calls to mobile numbers
Employee extensions
Free PBX for call center
Free CRM inside call center
Import call lists (CSV or Excel)
One click calls
Incoming and outbound calls
See client info during call
Add notes during call
Create leads for missed calls automatically
Flexible access rights for different agents
Wednesday, October 25, 2017
Vicidial Setup requirements
Hardware Requirements For VICIDIAL/GoAutoDial
Minimum Hardware requirements for VICIDIAL
"There may be a suggestion, but not a requirement."
VICIDIAL/GoAutoDial runs on a Pendtium 4 machine and also on a Xeon Quad Processor based System.
Depending on the size of your ViciDial Setup you need a different amount of servers with different setups.
Typical setups would be:
10-15 Seat Inbound or Outbound
Dialing up to 30 concurrent Calls at a time.
1 All-in-One Server [Intel Core 2 Duo/AMD Processor, 4GB RAM, 320GB HDD]
1 PRI or VoIP Trunk
Codec : G729
Internet Bandwidth : 1 Mbps 1:1 or 4 Mbps Broadband
15-30 Seat Outbound or Inbound
Dialing up to 150 channels/lines at a time.
1 All-in-One Server [Xeon Dual Core Processor, 8GB RAM, 500GB HDD]
1 PRI or VoIP Trunk
Codec : G729
Internet Bandwidth : 4 Mbps 1:1 or 25 Mbps Broadband
30-50 Seat outbound good pickup ratio
Dialing up to 300 concurrent Calls at a time
1 All-in-One Server [Xeon Quadl Core Processor, 8GB RAM, 1TB HDD+128GB SSD]
1 Database Server
Codec : G729
Internet Bandwidth : 16 Mbps 1:1 or 100 Mbps Broadband
100+ Seat outbound good pickup ratio
Dialing up to 500 concurrent Calls at a time
1 Asterisk Server
1 Database Server
2 Application Servers
1 Archive Server
Codec : G729
Internet Bandwidth : 32 Mbps 1:1
Minimum Hardware requirements for VICIDIAL
"There may be a suggestion, but not a requirement."
VICIDIAL/GoAutoDial runs on a Pendtium 4 machine and also on a Xeon Quad Processor based System.
Depending on the size of your ViciDial Setup you need a different amount of servers with different setups.
Typical setups would be:
10-15 Seat Inbound or Outbound
Dialing up to 30 concurrent Calls at a time.
1 All-in-One Server [Intel Core 2 Duo/AMD Processor, 4GB RAM, 320GB HDD]
1 PRI or VoIP Trunk
Codec : G729
Internet Bandwidth : 1 Mbps 1:1 or 4 Mbps Broadband
15-30 Seat Outbound or Inbound
Dialing up to 150 channels/lines at a time.
1 All-in-One Server [Xeon Dual Core Processor, 8GB RAM, 500GB HDD]
1 PRI or VoIP Trunk
Codec : G729
Internet Bandwidth : 4 Mbps 1:1 or 25 Mbps Broadband
30-50 Seat outbound good pickup ratio
Dialing up to 300 concurrent Calls at a time
1 All-in-One Server [Xeon Quadl Core Processor, 8GB RAM, 1TB HDD+128GB SSD]
1 Database Server
Codec : G729
Internet Bandwidth : 16 Mbps 1:1 or 100 Mbps Broadband
100+ Seat outbound good pickup ratio
Dialing up to 500 concurrent Calls at a time
1 Asterisk Server
1 Database Server
2 Application Servers
1 Archive Server
Codec : G729
Internet Bandwidth : 32 Mbps 1:1
Tuesday, December 11, 2012
Vicidial Setup Instructions
VICIDIAL is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite.
The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer.
The management interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings.
VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.
For doign scratch installation of Vicidial, we will be needing of following package
astGUIclient 2.2.1
Asterisk 1.4.21.2
Centos 5.5
As Operation system we use Centos 5.5 and once we install the OS, make sure you update the system first, then reboot if you installed an updated kernel.
yum -y update
reboot
Install the following software
yum install gcc gcc-c++ php php-devel php-gd gd-devel php-mbstring php-mcrypt php-imap php-ldap php-mysql php-odbc php-pear php-xml php-xmlrpc curl curl-devel perl-libwww-perl ImageMagick libxml2 libxml2-devel httpd libpcap libpcap-devel ncurses ncurses-devel screen sox mysql-server mysql-devel ntp kernel-devel mutt
Setup MySQL
Setup default MySQL tables, start MySQL and configure root password
Replace “mypassword” with your real password.
mysql_install_db
/etc/init.d/mysqld start
/usr/bin/mysqladmin -u root password ‘mypassword’
Update the time zone
Configure the system time and update it. (I set the server time zone to Arizona, so this is how I did it)
rm /etc/localtime
ln -sf /usr/share/zoneinfo/US/Arizona /etc/localtime
rdate -s nist1-ny.ustiming.org
Changes take effect immediately after you run the rdate command.
Have a look inside /usr/share/zoneinfo/US/ for different time zones.
Turn off ntpd and remove it from bootup runlevels.
You will be running ntpdate from cron instead.
service ntpd stop
chkconfig ntpd off
Setup CPAN and install some modules
Run the following command
perl -MCPAN -e shell
You will then go through CPAN setup, just hit ENTER for most prompts except
for the mirrors list, you will want to select at least 4 mirrors
yes for manual configuration
enter for the next 18 prompts
for the “make install” option, it’s a good idea to add UNINST=1
enter for the next 4 prompts
select your continent and country
select a few cpan mirrors
enter for the next 2 prompts
Once you see the cpan> prompt you can begin installing modules.
This may take a while.
install MD5
install Digest::MD5
install Digest::SHA1
install readline
install Bundle::CPAN
reload cpan
install DBI
force install DBD::mysql
install Net::Telnet
install Time::HiRes
install Net::Server
install Switch
install Mail::Sendmail
install Unicode::Map
install Jcode
install Spreadsheet::WriteExcel
install OLE::Storage_Lite
install Proc::ProcessTable
install IO::Scalar
install Spreadsheet::ParseExcel
install Curses
install Getopt::Long
install Net::Domain
install Term::ReadKey
install Term::ANSIColor
quit
In the end, I usually run all these commands once again to make sure its all installed.
Installing the Asterisk-Perl module
NOTE: Do NOT use the 0.09 or any newer version, they do not work with ViciDial.
cd /usr/src
wget http://asterisk.gnuinter.net/files/asterisk-perl-0.08.tar.gz
tar -zxf asterisk-perl-0.08.tar.gz
cd asterisk-perl-0.08
perl Makefile.PL
make all
make install
Installing additional software from source (optional, but highly recommended)
Next, you will download, compile and install the following software.
lame
ttyload
iftop
mtop
mytop
sipsak
ploticus
LAME:
LAME is an MP3 encoder used to convert audio files from WAV to MP3. Some prefer GSM usually, but others have standardized on MP3 so you would need this utility to be loaded to use that option.
cd /usr/src
wget http://downloads.sourceforge.net/project/lame/lame/3.98.2/lame-398-2.tar.gz
tar -zxf lame-398-2.tar.gz
cd lame-398-2
./configure
make
make install
TTYLOAD:
ttyload is a simple terminal application that shows the processor load in a graphical time-based scrolling graph. I use it to view how loaded the system is and it visualizes load spikes very well.
cd /usr/src
wget http://www.daveltd.com/src/util/ttyload/ttyload-0.5.tar.gz
tar -zxf ttyload-0.5.tar.gz
cd ttyload-0.5
make
ln -s /usr/src/ttyload-0.5/ttyload /usr/bin/ttyload
IFTOP:
iftop is a good console bandwidth visualization tool that shows you active connections, where they are going to/from and how much of your precious bandwidth they are using.
cd /usr/src
wget http://www.ex-parrot.com/~pdw/iftop/download/iftop-0.17.tar.gz
tar -zxf iftop-0.17.tar.gz
cd iftop-0.17
./configure
make
make install
MTOP:
mtop is a great utility for real-time monitoring of mysql and the queries that are running in it.
Note: the root mysql password must be blank before installing this
mysql -u root -p
Enter your MySQL password, then the following MySQL command:
SET PASSWORD FOR root@localhost=PASSWORD(”);QUIT;
cd /usr/src
wget http://downloads.sourceforge.net/project/mtop/mtop/v0.6.6/mtop-0.6.6.tar.gz
tar -zxf mtop-0.6.6.tar.gz
cd mtop-0.6.6
perl Makefile.PL
make
make install
Enter the following MySQL command to put your root password back the way it was originally
Replace “mypassword” with your real password.
SET PASSWORD FOR root@localhost=PASSWORD(‘mypassword’);QUIT;
MYTOP:
mytop is is an optional utility for monitoring the threads and overall performance of mysql
Note: the root mysql password must be blank before installing this
mysql -u root -p
Enter your MySQL password, then the following MySQL command:
SET PASSWORD FOR root@localhost=PASSWORD(”);QUIT;
cd /usr/src
wget http://jeremy.zawodny.com/mysql/mytop/mytop-1.6.tar.gz
tar -zxf mytop-1.6.tar.gz
cd mytop-1.6
perl Makefile.PL
make
make test
make install
Enter the following MySQL command to put your root password back the way it was originally
Replace “mypassword” with your real password.
SET PASSWORD FOR root@localhost=PASSWORD(‘mypassword’);QUIT;
SIPSAK:
sipsak is an optional utility that VICIDIAL can use to send messages to an agent’s SIP-based phone(like the Snom 320) to display text on their LCD screen.
cd /usr/src
wget http://download.berlios.de/sipsak/sipsak-0.9.6-1.tar.gz
tar -zxf sipsak-0.9.6-1.tar.gz
cd sipsak-0.9.6
./configure
make
make install
/usr/local/bin/sipsak –version
PLOTICUS:
ploticus is a free graph creation package that allows you to create line graphs within PNG files simply by creating a config file and a data file. ViciDial uses this package to generate server performance graphs that can be displayed real-time within the ViciDial reports page.
cd /usr/src
wget http://downloads.sourceforge.net/project/ploticus/ploticus/2.41/pl241src.tar.gz
tar -zxf pl241src.tar.gz
cd pl241src/src/
make clean
make
make install
mkdir -p /var/www/html/vicidial/ploticus/
cp pl /var/www/html/vicidial/ploticus/
Installing eAccelerator for PHP
Install the php module
cd /usr/src
wget http://sourceforge.net/projects/eaccelerator/files/eaccelerator/eAccelerator 0.9.6.1/eaccelerator-0.9.6.1.zip/download
unzip eaccelerator-0.9.6.1.zip
cd eaccelerator-0.9.6.1
export PHP_PREFIX=”/usr”
$PHP_PREFIX/bin/phpize
./configure –enable-eaccelerator=shared –with-php-config=$PHP_PREFIX/bin/php-config
make
make install
Configure php.ini
nano /etc/php.ini
You will want to make sure NOTICE logging is turned off:
error_reporting = E_ALL & ~E_NOTICE
memory_limit = 48M
short_open_tag = On
max_execution_time = 330
max_input_time = 360
post_max_size = 48M
upload_max_filesize = 42M
default_socket_timeout = 360
Add the following lines to the dynamic extensions section of php.ini:
Note: For CentOS 32-bit, use this below: zend_extension=”/usr/lib/php/modules/eaccelerator.so”
zend_extension="/usr/lib64/php/modules/eaccelerator.so"
;For CentOS 32-bit: zend_extension="/usr/lib/php/modules/eaccelerator.so"
eaccelerator.shm_size="48"
eaccelerator.cache_dir="/tmp/eaccelerator"
eaccelerator.enable="1"
eaccelerator.optimizer="1"
eaccelerator.check_mtime="1"
eaccelerator.debug="0"
eaccelerator.filter=""
eaccelerator.shm_max="0"
eaccelerator.shm_ttl="0"
eaccelerator.shm_prune_period="0"
eaccelerator.shm_only="0"
eaccelerator.compress="1"
eaccelerator.compress_level="9"
mkdir /tmp/eaccelerator
chmod 0777 /tmp/eaccelerator
php -v
You should see something like this:
PHP 5.1.6 (cli) (built: Jan 13 2010 17:09:42)
Copyright (c) 1997-2006 The PHP Group
Zend Engine v2.1.0, Copyright (c) 1998-2006 Zend Technologies
with eAccelerator v0.9.6.1, Copyright (c) 2004-2010 eAccelerator, by eAccelerator
Editing the Apache config file
nano /etc/httpd/conf/httpd.conf
To disable logging, change:
CustomLog logs/access_log common
to this:
CustomLog /dev/null common
To enable web browsing of Recordings on Asterisk server, add this:
Alias /RECORDINGS/ "/var/spool/asterisk/monitorDONE/"
Options Indexes MultiViews
AllowOverride None
Order allow,deny
Allow from all
Forcetype application/forcedownload
Restart the Apache web server to apply the changes
/etc/init.d/httpd restart
Installing Asterisk
At the time of this writing, you cannot install the latest version of Asterisk 1.6 or 1.8.
ViciDial 2.2.1 is currently compatible with Asterisk 1.4.21.2. This version of Asterisk also needs to be patched to work with vicidial correctly.
mkdir /usr/src/asterisk
cd /usr/src/asterisk
wget http://downloads.digium.com/pub/asterisk/old-releases/asterisk-1.4.21.2.tar.gz
wget http://downloads.digium.com/pub/zaptel/zaptel-1.4.12.1.tar.gz
wget http://downloads.asterisk.org/pub/telephony/libpri/old/libpri-1.4.9.tar.gz
tar -zxf asterisk-1.4.21.2.tar.gz
tar -zxf zaptel-1.4.12.1.tar.gz
tar -zxf libpri-1.4.9.tar.gz
cd libpri-1.4.9
make clean
make
make install
cd ../zaptel-1.4.12.1
./configure
make clean
make
make install
make config
cd ../asterisk-1.4.21.2
wget http://www.eflo.net/files/enter.h
wget http://www.eflo.net/files/leave.h
mv -f enter.h apps/enter.h
mv -f leave.h apps/leave.h
wget http://download.vicidial.com/asterisk-patches/1.4-gsm-gcc4.2.patch
patch -p1 ./codecs/gsm/Makefile 1.4-gsm-gcc4.2.patch
wget http://download.vicidial.com/conf/res_agi_defunct.patch
patch -p1 < res_agi_defunct.patch
File to patch: res/res_agi.c
cd apps/
rm -f app_waitforsilence.c
wget http://download.vicidial.com/conf/app_waitforsilence.c
cd ../channels/
rm chan_sip.c
wget http://download.vicidial.com/conf/chan_sip.c
cd ../
./configure
make clean
make
make install
make samples
modprobe zaptel
modprobe ztdummy
Add init.d script and add to bootup runlevels
cp /usr/src/asterisk/asterisk-1.4.21.2/contrib/init.d/rc.redhat.asterisk /etc/init.d/asterisk
chkconfig –add asterisk
Installing Sound files
Download the sound files
cd /usr/src
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-ulaw-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-wav-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-gsm-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-ulaw-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-wav-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-gsm-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-gsm-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-ulaw-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-wav-current.tar.gz
Set the sounds in place
cd /var/lib/asterisk/sounds
tar -zxf /usr/src/asterisk-core-sounds-en-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-core-sounds-en-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-core-sounds-en-wav-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-wav-current.tar.gz
mkdir /var/lib/asterisk/mohmp3
mkdir /var/lib/asterisk/quiet-mp3
mkdir /var/lib/asterisk/default
cd /var/lib/asterisk
ln -s mohmp3 default
ln -s moh mohmp3
cd mohmp3
tar -zxf /usr/src/asterisk-moh-opsound-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-moh-opsound-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-moh-opsound-wav-current.tar.gz
rm CHANGES*
rm LICENSE*
rm CREDITS*
cd /var/lib/asterisk/moh
rm CHANGES*
rm LICENSE*
rm CREDITS*
cd /var/lib/asterisk/sounds
rm CHANGES*
rm LICENSE*
rm CREDITS*
cd /var/lib/asterisk/quiet-mp3
sox ../mohmp3/macroform-cold_day.wav macroform-cold_day.wav vol 0.25
sox ../mohmp3/macroform-cold_day.gsm macroform-cold_day.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-cold_day.ulaw -t ul macroform-cold_day.ulaw vol 0.25
sox ../mohmp3/macroform-robot_dity.wav macroform-robot_dity.wav vol 0.25
sox ../mohmp3/macroform-robot_dity.gsm macroform-robot_dity.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-robot_dity.ulaw -t ul macroform-robot_dity.ulaw vol 0.25
sox ../mohmp3/macroform-the_simplicity.wav macroform-the_simplicity.wav vol 0.25
sox ../mohmp3/macroform-the_simplicity.gsm macroform-the_simplicity.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-the_simplicity.ulaw -t ul macroform-the_simplicity.ulaw vol 0.25
sox ../mohmp3/reno_project-system.wav reno_project-system.wav vol 0.25
sox ../mohmp3/reno_project-system.gsm reno_project-system.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/reno_project-system.ulaw -t ul reno_project-system.ulaw vol 0.25
sox ../mohmp3/manolo_camp-morning_coffee.wav manolo_camp-morning_coffee.wav vol 0.25
sox ../mohmp3/manolo_camp-morning_coffee.gsm manolo_camp-morning_coffee.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/manolo_camp-morning_coffee.ulaw -t ul manolo_camp-morning_coffee.ulaw vol 0.25
Installing Astguiclient
Installing Astguiclient 2.2.1.
Note: the installer will ask where your web root is located. I use /var/www/html as my web root. This is where the installer will put your web-facing files.
mkdir /usr/src/astguiclient
cd /usr/src/astguiclient
wget http://downloads.sourceforge.net/project/astguiclient/astguiclient_2.2.1.zip
unzip astguiclient_2.2.1.zip
perl install.pl
Download and copy a gsm file
cd /var/lib/asterisk/sounds
wget http://astguiclient.sf.net/conf.gsm
cp conf.gsm park.gsm
Create the database and import the sample data
First, login to mysql to run some commands
mysql -u root -p
Enter these MySQL commands:
CREATE DATABASE `asterisk` DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci;
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@’%’ IDENTIFIED BY ’1234′;
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@localhost IDENTIFIED BY ’1234′;
GRANT RELOAD ON *.* TO cron@’%’;
GRANT RELOAD ON *.* TO cron@localhost;
flush privileges;
SET GLOBAL connect_timeout=60;
use asterisk;
\. /usr/src/astguiclient/extras/MySQL_AST_CREATE_tables.sql
\. /usr/src/astguiclient/extras/sip-iax_phones.sql
\. /usr/src/astguiclient/extras/first_server_install.sql
quit
In the Linux terminal, enter these commands
/usr/share/astguiclient/ADMIN_area_code_populate.pl
cp /usr/src/astguiclient/extras/performance_test_leads.txt /usr/share/astguiclient/LEADS_IN/
/usr/share/astguiclient/VICIDIAL_IN_new_leads_file.pl –forcelistid=107 –forcephonecode=1
Make several entries in the rc.local of your system:
nano /etc/rc.d/rc.local
### sybsys local login
touch /var/lock/subsys/local
# OPTIONAL enable ip_relay(for same-machine trunking and blind monitoring)
# /usr/share/astguiclient/ip_relay/relay_control start 2>/dev/null 1>&2
# Disable console blanking and powersaving
/usr/bin/setterm -blank
/usr/bin/setterm -powersave off
/usr/bin/setterm -powerdown
### start up the MySQL server
/etc/init.d/mysqld start
### start up the apache web server
/etc/init.d/httpd start
### roll the Asterisk logs upon reboot
/usr/share/astguiclient/ADMIN_restart_roll_logs.pl
### clear the server-related records from the database
/usr/share/astguiclient/AST_reset_mysql_vars.pl
### load zaptel drivers
modprobe zaptel
modprobe ztdummy
/sbin/ztcfg -vvvvvvvvvvvv
### sleep for 20 seconds before launching Asterisk
sleep 20
### start up asterisk
/usr/share/astguiclient/start_asterisk_boot.pl
Make several entries in the crontab of your system:
crontab -e
### recording mixing/compressing/ftping scripts
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --GSM
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --GSM
### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl
### kill Hangup script for Asterisk updaters
* * * * * /usr/share/astguiclient/AST_manager_kill_hung_congested.pl
### updater for voicemail
* * * * * /usr/share/astguiclient/AST_vm_update.pl
### updater for conference validator
* * * * * /usr/share/astguiclient/AST_conf_update.pl
### flush queue DB table every hour for entries older than 1 hour
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q
### fix the vicidial_agent_log once every hour and the full day run at night
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
50 0 * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --last-24hours
## uncomment below if using QueueMetrics
#*/5 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --only-qm-live-call-check
## uncomment below if using Vtiger
#1 1 * * * /usr/share/astguiclient/Vtiger_optimize_all_tables.pl --quiet
### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q
### adjust the GMT offset for the leads in the vicidial_list table
1 1,7 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --debug
### reset several temporary-info tables in the database
2 1 * * * /usr/share/astguiclient/AST_reset_mysql_vars.pl
### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl
## adjust time on the server with ntp
30 * * * * /usr/sbin/ntpdate -u pool.ntp.org 2>/dev/null 1>&2
### VICIDIAL agent time log weekly and daily summary report generation
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl
22 0 * * * /usr/share/astguiclient/AST_agent_day.pl
### VICIDIAL campaign export scripts (OPTIONAL)
#32 0 * * * /usr/share/astguiclient/AST_VDsales_export.pl
#42 0 * * * /usr/share/astguiclient/AST_sourceID_summary_export.pl
### remove old recordings more than 7 days old
#24 0 * * * /usr/bin/find /var/spool/asterisk/monitorDONE -maxdepth 2 -type f -mtime +7 -print | xargs rm -f
### roll logs monthly on high-volume dialing systems
#30 1 1 * * /usr/share/astguiclient/ADMIN_archive_log_tables.pl
### remove old vicidial logs and asterisk logs more than 2 days old
28 0 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +2 -print | xargs rm -f
29 0 * * * /usr/bin/find /var/log/asterisk -maxdepth 3 -type f -mtime +2 -print | xargs rm -f
30 0 * * * /usr/bin/find / -maxdepth 1 -name "screenlog.0*" -mtime +4 -print | xargs rm -f
Final Adjustments
It is important to change the externip and localnet values in the sip.conf
The externip needs to be the public ip of your server.
The localnet will consist of the public ip/netmask of your server.
nano /etc/asterisk/sip.conf
externip = 75.75.75.75
localnet=75.75.75.75/255.255.255.248
Run this perl script to update the server_ip fields in the asterisk tables (copy the command as-is)
/usr/share/astguiclient/ADMIN_update_server_ip.pl –old-server_ip=10.10.10.15
Update music on hold configuration
nano /etc/asterisk/musiconhold.conf
;
; Music on Hold -- Sample Configuration
;
[default]
mode=files
directory=/var/lib/asterisk/mohmp3
[quiet]
mode=files
directory=/var/lib/asterisk/quiet-mp3
#include musiconhold-vicidial.conf
* There are other sample configration files in /usr/src/astguiclient/docs/conf_examples/ that you might want to look at and maybe copy from and customize.
Lastly, reboot the machine
reboot
Diagnostics
After reboot, check your logs for any errors, make sure asterisk is up and running. Be proactive and look for problems before you start configuring vicidial.
Run these commands to view log files:
tail -f -n 50 /var/log/asterisk/messages
tail -f -n 50 /var/log/messages
more /var/log/dmesg
tail -f -n 40 /etc/httpd/logs/error_log
tail -f -n 40 /var/log/maillog
tail -f -n 40 /var/log/cron
Run this command:
screen -ls
The output should look similar to this:
There are screens on:
4090.asterisk (Detached)
4077.ASTfastlog (Detached)
8325.ASTsend (Detached)
8322.ASTupdate (Detached)
4004.astshell20110228193500 (Detached)
8334.ASTVDremote (Detached)
8328.ASTlisten (Detached)
12192.ASTVDadapt (Detached)
8331.ASTVDauto (Detached)
9 Sockets in /var/run/screen/S-root.
Start using vicidial
Login to vicidial and configure it.
Add users, campaigns, in-group, DID’s, server, etc….
Go to: http://youripaddress/vicidial/admin.php
The default username is: 6666 and the password is: 1234
Security Notes
When you get vicidial configured and working, make sure to follow basic common sense server administration rules like setting up a firewall, changing default passwords, disallow remote mysql connections and stop the unnecessary services.
The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer.
The management interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings.
VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.
For doign scratch installation of Vicidial, we will be needing of following package
astGUIclient 2.2.1
Asterisk 1.4.21.2
Centos 5.5
As Operation system we use Centos 5.5 and once we install the OS, make sure you update the system first, then reboot if you installed an updated kernel.
yum -y update
reboot
Install the following software
yum install gcc gcc-c++ php php-devel php-gd gd-devel php-mbstring php-mcrypt php-imap php-ldap php-mysql php-odbc php-pear php-xml php-xmlrpc curl curl-devel perl-libwww-perl ImageMagick libxml2 libxml2-devel httpd libpcap libpcap-devel ncurses ncurses-devel screen sox mysql-server mysql-devel ntp kernel-devel mutt
Setup MySQL
Setup default MySQL tables, start MySQL and configure root password
Replace “mypassword” with your real password.
mysql_install_db
/etc/init.d/mysqld start
/usr/bin/mysqladmin -u root password ‘mypassword’
Update the time zone
Configure the system time and update it. (I set the server time zone to Arizona, so this is how I did it)
rm /etc/localtime
ln -sf /usr/share/zoneinfo/US/Arizona /etc/localtime
rdate -s nist1-ny.ustiming.org
Changes take effect immediately after you run the rdate command.
Have a look inside /usr/share/zoneinfo/US/ for different time zones.
Turn off ntpd and remove it from bootup runlevels.
You will be running ntpdate from cron instead.
service ntpd stop
chkconfig ntpd off
Setup CPAN and install some modules
Run the following command
perl -MCPAN -e shell
You will then go through CPAN setup, just hit ENTER for most prompts except
for the mirrors list, you will want to select at least 4 mirrors
yes for manual configuration
enter for the next 18 prompts
for the “make install” option, it’s a good idea to add UNINST=1
enter for the next 4 prompts
select your continent and country
select a few cpan mirrors
enter for the next 2 prompts
Once you see the cpan> prompt you can begin installing modules.
This may take a while.
install MD5
install Digest::MD5
install Digest::SHA1
install readline
install Bundle::CPAN
reload cpan
install DBI
force install DBD::mysql
install Net::Telnet
install Time::HiRes
install Net::Server
install Switch
install Mail::Sendmail
install Unicode::Map
install Jcode
install Spreadsheet::WriteExcel
install OLE::Storage_Lite
install Proc::ProcessTable
install IO::Scalar
install Spreadsheet::ParseExcel
install Curses
install Getopt::Long
install Net::Domain
install Term::ReadKey
install Term::ANSIColor
quit
In the end, I usually run all these commands once again to make sure its all installed.
Installing the Asterisk-Perl module
NOTE: Do NOT use the 0.09 or any newer version, they do not work with ViciDial.
cd /usr/src
wget http://asterisk.gnuinter.net/files/asterisk-perl-0.08.tar.gz
tar -zxf asterisk-perl-0.08.tar.gz
cd asterisk-perl-0.08
perl Makefile.PL
make all
make install
Installing additional software from source (optional, but highly recommended)
Next, you will download, compile and install the following software.
lame
ttyload
iftop
mtop
mytop
sipsak
ploticus
LAME:
LAME is an MP3 encoder used to convert audio files from WAV to MP3. Some prefer GSM usually, but others have standardized on MP3 so you would need this utility to be loaded to use that option.
cd /usr/src
wget http://downloads.sourceforge.net/project/lame/lame/3.98.2/lame-398-2.tar.gz
tar -zxf lame-398-2.tar.gz
cd lame-398-2
./configure
make
make install
TTYLOAD:
ttyload is a simple terminal application that shows the processor load in a graphical time-based scrolling graph. I use it to view how loaded the system is and it visualizes load spikes very well.
cd /usr/src
wget http://www.daveltd.com/src/util/ttyload/ttyload-0.5.tar.gz
tar -zxf ttyload-0.5.tar.gz
cd ttyload-0.5
make
ln -s /usr/src/ttyload-0.5/ttyload /usr/bin/ttyload
IFTOP:
iftop is a good console bandwidth visualization tool that shows you active connections, where they are going to/from and how much of your precious bandwidth they are using.
cd /usr/src
wget http://www.ex-parrot.com/~pdw/iftop/download/iftop-0.17.tar.gz
tar -zxf iftop-0.17.tar.gz
cd iftop-0.17
./configure
make
make install
MTOP:
mtop is a great utility for real-time monitoring of mysql and the queries that are running in it.
Note: the root mysql password must be blank before installing this
mysql -u root -p
Enter your MySQL password, then the following MySQL command:
SET PASSWORD FOR root@localhost=PASSWORD(”);QUIT;
cd /usr/src
wget http://downloads.sourceforge.net/project/mtop/mtop/v0.6.6/mtop-0.6.6.tar.gz
tar -zxf mtop-0.6.6.tar.gz
cd mtop-0.6.6
perl Makefile.PL
make
make install
Enter the following MySQL command to put your root password back the way it was originally
Replace “mypassword” with your real password.
SET PASSWORD FOR root@localhost=PASSWORD(‘mypassword’);QUIT;
MYTOP:
mytop is is an optional utility for monitoring the threads and overall performance of mysql
Note: the root mysql password must be blank before installing this
mysql -u root -p
Enter your MySQL password, then the following MySQL command:
SET PASSWORD FOR root@localhost=PASSWORD(”);QUIT;
cd /usr/src
wget http://jeremy.zawodny.com/mysql/mytop/mytop-1.6.tar.gz
tar -zxf mytop-1.6.tar.gz
cd mytop-1.6
perl Makefile.PL
make
make test
make install
Enter the following MySQL command to put your root password back the way it was originally
Replace “mypassword” with your real password.
SET PASSWORD FOR root@localhost=PASSWORD(‘mypassword’);QUIT;
SIPSAK:
sipsak is an optional utility that VICIDIAL can use to send messages to an agent’s SIP-based phone(like the Snom 320) to display text on their LCD screen.
cd /usr/src
wget http://download.berlios.de/sipsak/sipsak-0.9.6-1.tar.gz
tar -zxf sipsak-0.9.6-1.tar.gz
cd sipsak-0.9.6
./configure
make
make install
/usr/local/bin/sipsak –version
PLOTICUS:
ploticus is a free graph creation package that allows you to create line graphs within PNG files simply by creating a config file and a data file. ViciDial uses this package to generate server performance graphs that can be displayed real-time within the ViciDial reports page.
cd /usr/src
wget http://downloads.sourceforge.net/project/ploticus/ploticus/2.41/pl241src.tar.gz
tar -zxf pl241src.tar.gz
cd pl241src/src/
make clean
make
make install
mkdir -p /var/www/html/vicidial/ploticus/
cp pl /var/www/html/vicidial/ploticus/
Installing eAccelerator for PHP
Install the php module
cd /usr/src
wget http://sourceforge.net/projects/eaccelerator/files/eaccelerator/eAccelerator 0.9.6.1/eaccelerator-0.9.6.1.zip/download
unzip eaccelerator-0.9.6.1.zip
cd eaccelerator-0.9.6.1
export PHP_PREFIX=”/usr”
$PHP_PREFIX/bin/phpize
./configure –enable-eaccelerator=shared –with-php-config=$PHP_PREFIX/bin/php-config
make
make install
Configure php.ini
nano /etc/php.ini
You will want to make sure NOTICE logging is turned off:
error_reporting = E_ALL & ~E_NOTICE
memory_limit = 48M
short_open_tag = On
max_execution_time = 330
max_input_time = 360
post_max_size = 48M
upload_max_filesize = 42M
default_socket_timeout = 360
Add the following lines to the dynamic extensions section of php.ini:
Note: For CentOS 32-bit, use this below: zend_extension=”/usr/lib/php/modules/eaccelerator.so”
zend_extension="/usr/lib64/php/modules/eaccelerator.so"
;For CentOS 32-bit: zend_extension="/usr/lib/php/modules/eaccelerator.so"
eaccelerator.shm_size="48"
eaccelerator.cache_dir="/tmp/eaccelerator"
eaccelerator.enable="1"
eaccelerator.optimizer="1"
eaccelerator.check_mtime="1"
eaccelerator.debug="0"
eaccelerator.filter=""
eaccelerator.shm_max="0"
eaccelerator.shm_ttl="0"
eaccelerator.shm_prune_period="0"
eaccelerator.shm_only="0"
eaccelerator.compress="1"
eaccelerator.compress_level="9"
mkdir /tmp/eaccelerator
chmod 0777 /tmp/eaccelerator
php -v
You should see something like this:
PHP 5.1.6 (cli) (built: Jan 13 2010 17:09:42)
Copyright (c) 1997-2006 The PHP Group
Zend Engine v2.1.0, Copyright (c) 1998-2006 Zend Technologies
with eAccelerator v0.9.6.1, Copyright (c) 2004-2010 eAccelerator, by eAccelerator
Editing the Apache config file
nano /etc/httpd/conf/httpd.conf
To disable logging, change:
CustomLog logs/access_log common
to this:
CustomLog /dev/null common
To enable web browsing of Recordings on Asterisk server, add this:
Alias /RECORDINGS/ "/var/spool/asterisk/monitorDONE/"
Options Indexes MultiViews
AllowOverride None
Order allow,deny
Allow from all
Forcetype application/forcedownload
Restart the Apache web server to apply the changes
/etc/init.d/httpd restart
Installing Asterisk
At the time of this writing, you cannot install the latest version of Asterisk 1.6 or 1.8.
ViciDial 2.2.1 is currently compatible with Asterisk 1.4.21.2. This version of Asterisk also needs to be patched to work with vicidial correctly.
mkdir /usr/src/asterisk
cd /usr/src/asterisk
wget http://downloads.digium.com/pub/asterisk/old-releases/asterisk-1.4.21.2.tar.gz
wget http://downloads.digium.com/pub/zaptel/zaptel-1.4.12.1.tar.gz
wget http://downloads.asterisk.org/pub/telephony/libpri/old/libpri-1.4.9.tar.gz
tar -zxf asterisk-1.4.21.2.tar.gz
tar -zxf zaptel-1.4.12.1.tar.gz
tar -zxf libpri-1.4.9.tar.gz
cd libpri-1.4.9
make clean
make
make install
cd ../zaptel-1.4.12.1
./configure
make clean
make
make install
make config
cd ../asterisk-1.4.21.2
wget http://www.eflo.net/files/enter.h
wget http://www.eflo.net/files/leave.h
mv -f enter.h apps/enter.h
mv -f leave.h apps/leave.h
wget http://download.vicidial.com/asterisk-patches/1.4-gsm-gcc4.2.patch
patch -p1 ./codecs/gsm/Makefile 1.4-gsm-gcc4.2.patch
wget http://download.vicidial.com/conf/res_agi_defunct.patch
patch -p1 < res_agi_defunct.patch
File to patch: res/res_agi.c
cd apps/
rm -f app_waitforsilence.c
wget http://download.vicidial.com/conf/app_waitforsilence.c
cd ../channels/
rm chan_sip.c
wget http://download.vicidial.com/conf/chan_sip.c
cd ../
./configure
make clean
make
make install
make samples
modprobe zaptel
modprobe ztdummy
Add init.d script and add to bootup runlevels
cp /usr/src/asterisk/asterisk-1.4.21.2/contrib/init.d/rc.redhat.asterisk /etc/init.d/asterisk
chkconfig –add asterisk
Installing Sound files
Download the sound files
cd /usr/src
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-ulaw-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-wav-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-core-sounds-en-gsm-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-ulaw-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-wav-current.tar.gz
wget http://downloads.digium.com/pub/telephony/sounds/asterisk-extra-sounds-en-gsm-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-gsm-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-ulaw-current.tar.gz
wget http://downloads.asterisk.org/pub/telephony/sounds/asterisk-moh-opsound-wav-current.tar.gz
Set the sounds in place
cd /var/lib/asterisk/sounds
tar -zxf /usr/src/asterisk-core-sounds-en-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-core-sounds-en-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-core-sounds-en-wav-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-extra-sounds-en-wav-current.tar.gz
mkdir /var/lib/asterisk/mohmp3
mkdir /var/lib/asterisk/quiet-mp3
mkdir /var/lib/asterisk/default
cd /var/lib/asterisk
ln -s mohmp3 default
ln -s moh mohmp3
cd mohmp3
tar -zxf /usr/src/asterisk-moh-opsound-gsm-current.tar.gz
tar -zxf /usr/src/asterisk-moh-opsound-ulaw-current.tar.gz
tar -zxf /usr/src/asterisk-moh-opsound-wav-current.tar.gz
rm CHANGES*
rm LICENSE*
rm CREDITS*
cd /var/lib/asterisk/moh
rm CHANGES*
rm LICENSE*
rm CREDITS*
cd /var/lib/asterisk/sounds
rm CHANGES*
rm LICENSE*
rm CREDITS*
cd /var/lib/asterisk/quiet-mp3
sox ../mohmp3/macroform-cold_day.wav macroform-cold_day.wav vol 0.25
sox ../mohmp3/macroform-cold_day.gsm macroform-cold_day.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-cold_day.ulaw -t ul macroform-cold_day.ulaw vol 0.25
sox ../mohmp3/macroform-robot_dity.wav macroform-robot_dity.wav vol 0.25
sox ../mohmp3/macroform-robot_dity.gsm macroform-robot_dity.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-robot_dity.ulaw -t ul macroform-robot_dity.ulaw vol 0.25
sox ../mohmp3/macroform-the_simplicity.wav macroform-the_simplicity.wav vol 0.25
sox ../mohmp3/macroform-the_simplicity.gsm macroform-the_simplicity.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/macroform-the_simplicity.ulaw -t ul macroform-the_simplicity.ulaw vol 0.25
sox ../mohmp3/reno_project-system.wav reno_project-system.wav vol 0.25
sox ../mohmp3/reno_project-system.gsm reno_project-system.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/reno_project-system.ulaw -t ul reno_project-system.ulaw vol 0.25
sox ../mohmp3/manolo_camp-morning_coffee.wav manolo_camp-morning_coffee.wav vol 0.25
sox ../mohmp3/manolo_camp-morning_coffee.gsm manolo_camp-morning_coffee.gsm vol 0.25
sox -t ul -r 8000 -c 1 ../mohmp3/manolo_camp-morning_coffee.ulaw -t ul manolo_camp-morning_coffee.ulaw vol 0.25
Installing Astguiclient
Installing Astguiclient 2.2.1.
Note: the installer will ask where your web root is located. I use /var/www/html as my web root. This is where the installer will put your web-facing files.
mkdir /usr/src/astguiclient
cd /usr/src/astguiclient
wget http://downloads.sourceforge.net/project/astguiclient/astguiclient_2.2.1.zip
unzip astguiclient_2.2.1.zip
perl install.pl
Download and copy a gsm file
cd /var/lib/asterisk/sounds
wget http://astguiclient.sf.net/conf.gsm
cp conf.gsm park.gsm
Create the database and import the sample data
First, login to mysql to run some commands
mysql -u root -p
Enter these MySQL commands:
CREATE DATABASE `asterisk` DEFAULT CHARACTER SET utf8 COLLATE utf8_unicode_ci;
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@’%’ IDENTIFIED BY ’1234′;
GRANT SELECT,INSERT,UPDATE,DELETE,LOCK TABLES on asterisk.* TO cron@localhost IDENTIFIED BY ’1234′;
GRANT RELOAD ON *.* TO cron@’%’;
GRANT RELOAD ON *.* TO cron@localhost;
flush privileges;
SET GLOBAL connect_timeout=60;
use asterisk;
\. /usr/src/astguiclient/extras/MySQL_AST_CREATE_tables.sql
\. /usr/src/astguiclient/extras/sip-iax_phones.sql
\. /usr/src/astguiclient/extras/first_server_install.sql
quit
In the Linux terminal, enter these commands
/usr/share/astguiclient/ADMIN_area_code_populate.pl
cp /usr/src/astguiclient/extras/performance_test_leads.txt /usr/share/astguiclient/LEADS_IN/
/usr/share/astguiclient/VICIDIAL_IN_new_leads_file.pl –forcelistid=107 –forcephonecode=1
Make several entries in the rc.local of your system:
nano /etc/rc.d/rc.local
### sybsys local login
touch /var/lock/subsys/local
# OPTIONAL enable ip_relay(for same-machine trunking and blind monitoring)
# /usr/share/astguiclient/ip_relay/relay_control start 2>/dev/null 1>&2
# Disable console blanking and powersaving
/usr/bin/setterm -blank
/usr/bin/setterm -powersave off
/usr/bin/setterm -powerdown
### start up the MySQL server
/etc/init.d/mysqld start
### start up the apache web server
/etc/init.d/httpd start
### roll the Asterisk logs upon reboot
/usr/share/astguiclient/ADMIN_restart_roll_logs.pl
### clear the server-related records from the database
/usr/share/astguiclient/AST_reset_mysql_vars.pl
### load zaptel drivers
modprobe zaptel
modprobe ztdummy
/sbin/ztcfg -vvvvvvvvvvvv
### sleep for 20 seconds before launching Asterisk
sleep 20
### start up asterisk
/usr/share/astguiclient/start_asterisk_boot.pl
Make several entries in the crontab of your system:
crontab -e
### recording mixing/compressing/ftping scripts
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --GSM
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --GSM
### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl
### kill Hangup script for Asterisk updaters
* * * * * /usr/share/astguiclient/AST_manager_kill_hung_congested.pl
### updater for voicemail
* * * * * /usr/share/astguiclient/AST_vm_update.pl
### updater for conference validator
* * * * * /usr/share/astguiclient/AST_conf_update.pl
### flush queue DB table every hour for entries older than 1 hour
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q
### fix the vicidial_agent_log once every hour and the full day run at night
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
50 0 * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --last-24hours
## uncomment below if using QueueMetrics
#*/5 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --only-qm-live-call-check
## uncomment below if using Vtiger
#1 1 * * * /usr/share/astguiclient/Vtiger_optimize_all_tables.pl --quiet
### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q
### adjust the GMT offset for the leads in the vicidial_list table
1 1,7 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --debug
### reset several temporary-info tables in the database
2 1 * * * /usr/share/astguiclient/AST_reset_mysql_vars.pl
### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl
## adjust time on the server with ntp
30 * * * * /usr/sbin/ntpdate -u pool.ntp.org 2>/dev/null 1>&2
### VICIDIAL agent time log weekly and daily summary report generation
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl
22 0 * * * /usr/share/astguiclient/AST_agent_day.pl
### VICIDIAL campaign export scripts (OPTIONAL)
#32 0 * * * /usr/share/astguiclient/AST_VDsales_export.pl
#42 0 * * * /usr/share/astguiclient/AST_sourceID_summary_export.pl
### remove old recordings more than 7 days old
#24 0 * * * /usr/bin/find /var/spool/asterisk/monitorDONE -maxdepth 2 -type f -mtime +7 -print | xargs rm -f
### roll logs monthly on high-volume dialing systems
#30 1 1 * * /usr/share/astguiclient/ADMIN_archive_log_tables.pl
### remove old vicidial logs and asterisk logs more than 2 days old
28 0 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +2 -print | xargs rm -f
29 0 * * * /usr/bin/find /var/log/asterisk -maxdepth 3 -type f -mtime +2 -print | xargs rm -f
30 0 * * * /usr/bin/find / -maxdepth 1 -name "screenlog.0*" -mtime +4 -print | xargs rm -f
Final Adjustments
It is important to change the externip and localnet values in the sip.conf
The externip needs to be the public ip of your server.
The localnet will consist of the public ip/netmask of your server.
nano /etc/asterisk/sip.conf
externip = 75.75.75.75
localnet=75.75.75.75/255.255.255.248
Run this perl script to update the server_ip fields in the asterisk tables (copy the command as-is)
/usr/share/astguiclient/ADMIN_update_server_ip.pl –old-server_ip=10.10.10.15
Update music on hold configuration
nano /etc/asterisk/musiconhold.conf
;
; Music on Hold -- Sample Configuration
;
[default]
mode=files
directory=/var/lib/asterisk/mohmp3
[quiet]
mode=files
directory=/var/lib/asterisk/quiet-mp3
#include musiconhold-vicidial.conf
* There are other sample configration files in /usr/src/astguiclient/docs/conf_examples/ that you might want to look at and maybe copy from and customize.
Lastly, reboot the machine
reboot
Diagnostics
After reboot, check your logs for any errors, make sure asterisk is up and running. Be proactive and look for problems before you start configuring vicidial.
Run these commands to view log files:
tail -f -n 50 /var/log/asterisk/messages
tail -f -n 50 /var/log/messages
more /var/log/dmesg
tail -f -n 40 /etc/httpd/logs/error_log
tail -f -n 40 /var/log/maillog
tail -f -n 40 /var/log/cron
Run this command:
screen -ls
The output should look similar to this:
There are screens on:
4090.asterisk (Detached)
4077.ASTfastlog (Detached)
8325.ASTsend (Detached)
8322.ASTupdate (Detached)
4004.astshell20110228193500 (Detached)
8334.ASTVDremote (Detached)
8328.ASTlisten (Detached)
12192.ASTVDadapt (Detached)
8331.ASTVDauto (Detached)
9 Sockets in /var/run/screen/S-root.
Start using vicidial
Login to vicidial and configure it.
Add users, campaigns, in-group, DID’s, server, etc….
Go to: http://youripaddress/vicidial/admin.php
The default username is: 6666 and the password is: 1234
Security Notes
When you get vicidial configured and working, make sure to follow basic common sense server administration rules like setting up a firewall, changing default passwords, disallow remote mysql connections and stop the unnecessary services.
Sunday, November 25, 2012
Telemarketing Tips For Cal Centers.
Telemarketing Tips
Every Telemarketer needs “How To” telemarketing tips and advice from time to time. Our role as Telemarketers is seen as simple. Mostly, this is true, but it is not always easy!
What is Telemarketing?
Professionals who use the phone must be personable, that’s a given. But more importantly they need to be skilled. Consumers are more educated and they receive more marketing calls than ever before. In this market, we need to really deliver beyond our clients expectations if we want great results.
Click here for more Keys to Success…
When a Telemarketer asks me what they need to do to make more sales or to get more appointments, my Telemarketing Tip is simple.
Work Harder or Work Smarter. Or better still, do both!
Working harder is the simple part of the equation. Pick up the phone! Pick it up more quickly and more often.
Spend less time shuffling paper, writing notes and chatting to colleagues. By better utilising the time you have set aside for making calls, you allow yourself to work the numbers. What is working the numbers?
Someone once explained it to me by using an analogy that compares ourtelemarketing calls to a pack of cards.
You see, if you make enough calls you will automatically come across the diamonds, the people who were actually looking at or thinking about exactly what you offer. But what about the other suits, what happens to those customers I hear you ask?
For those customers we need to work smarter!
Working the numbers alone may keep you employed in a Call Centre for a period of time, but not for a long time. Leads and lists cost money!
A good business owner or manager will not want staff who burn through all of their calls without getting a result. This costs companies ridiculous amounts of money. A good business wants staff who can work smarter, people who can make less calls and get more results. When you can do this you are worth big bucks!!
Working Smarter is the way that professional Telemarketers and Sales people go.
If you are going to pick up the phone to gain business, then do it well! Understand how your customer thinks, feels and what they want. Deliver you call in a way that your customer can relate to and that makes them want to take action! Understanding Consumer Behaviour is essential for a smart telemarketer.
If we go back to our pack of cards analogy, only a skilled telemarketer or Sales person will be able to communicate their message in a way that attracts the hearts.
The Clubs are even harder, so your skill set must be greater still. And only the best of the best can please the spades!
Have you ever wondered why some people can have an 80% success rate on their calls and others only a 20% success rate?
The answer is simply that the 80%-ers work on understanding and listening to their clients so that they can fill their customers specific need. The 20%-ers just say the words without a strong personal telemarketing skill set.
The basis of every good telemarketing call is some type of script or call guidelines.
Every Telemarketer needs “How To” telemarketing tips and advice from time to time. Our role as Telemarketers is seen as simple. Mostly, this is true, but it is not always easy!
What is Telemarketing?
Professionals who use the phone must be personable, that’s a given. But more importantly they need to be skilled. Consumers are more educated and they receive more marketing calls than ever before. In this market, we need to really deliver beyond our clients expectations if we want great results.
Click here for more Keys to Success…
When a Telemarketer asks me what they need to do to make more sales or to get more appointments, my Telemarketing Tip is simple.
Work Harder or Work Smarter. Or better still, do both!
Working harder is the simple part of the equation. Pick up the phone! Pick it up more quickly and more often.
Spend less time shuffling paper, writing notes and chatting to colleagues. By better utilising the time you have set aside for making calls, you allow yourself to work the numbers. What is working the numbers?
Someone once explained it to me by using an analogy that compares ourtelemarketing calls to a pack of cards.
You see, if you make enough calls you will automatically come across the diamonds, the people who were actually looking at or thinking about exactly what you offer. But what about the other suits, what happens to those customers I hear you ask?
For those customers we need to work smarter!
Working the numbers alone may keep you employed in a Call Centre for a period of time, but not for a long time. Leads and lists cost money!
A good business owner or manager will not want staff who burn through all of their calls without getting a result. This costs companies ridiculous amounts of money. A good business wants staff who can work smarter, people who can make less calls and get more results. When you can do this you are worth big bucks!!
Working Smarter is the way that professional Telemarketers and Sales people go.
If you are going to pick up the phone to gain business, then do it well! Understand how your customer thinks, feels and what they want. Deliver you call in a way that your customer can relate to and that makes them want to take action! Understanding Consumer Behaviour is essential for a smart telemarketer.
If we go back to our pack of cards analogy, only a skilled telemarketer or Sales person will be able to communicate their message in a way that attracts the hearts.
The Clubs are even harder, so your skill set must be greater still. And only the best of the best can please the spades!
Have you ever wondered why some people can have an 80% success rate on their calls and others only a 20% success rate?
The answer is simply that the 80%-ers work on understanding and listening to their clients so that they can fill their customers specific need. The 20%-ers just say the words without a strong personal telemarketing skill set.
The basis of every good telemarketing call is some type of script or call guidelines.
Friday, November 2, 2012
Cheaping Hosting for Telephony Server
GET a dedicated USA SERVER for chep pricing.
SERVER SPECS:
Intel Core i3-2120
4GB DDRIII Memory
500GB SATA-3 Drive
3500GB Traffic *OR* 10Mbps Unmetered
100Mbit Connection (Unless unmetered)
FREE Remote rebooter!
Price: only $79.95 USD/Month! Free setup.
ORDER NOW!
Upgrades available for this server during order:
- CPU, Core i3 -> Core i5-2400. (Upgrade to a i5 CPU is $20 USD/Month extra)
- Control Panel (cPanel/WHM, Plesk)
- Drive upgrades (More space, SSD instead of SATA, secondary drive, etc.)
- RAID (None, RAID0 or RAID1) (NOTE: RAID requires 2 identical drives!)
- Remote Rebooter (FREE!!)
- KVM Card (!!Core i5-2400 CPU ONLY!! - $10 instead of $20)
Please be advised that CentOS 5 is not compatible with the KVM card.
- 4GB Memory -> 8GB or 16GB DDRIII Memory
- Management level (Unmanaged or fully managed.)
For sales questions regarding upgrades to the configuration and/or other RAID configurations, please contact our sales team.
Please also contact our sales team for bulk discount deals!
Included with this deal:
- 3 IP adresses. (You can request up to another 7 extra IP's free of charge with ARIN justification)
Operating Systems:
- CentOS 6, CentOS 5 (64Bit)
- Fedora 16 (64Bit)
- Debian 5, Debian 6 (64Bit)
- FreeBSD 7 (64Bit)
- Windows Server 2003 (Web (32Bit), Server (32/64Bit), Enterprise (32/64Bit))
- Windows Server 2008 (Web (32Bit), Server (32/64Bit), Enterprise (32/64Bit))
- Other operating systems may be available on request, please contact sales!
Control Panels::
- cPanel/WHM Unlimited Domains - $25 (Linux only)
- Plesk Control Panel - 10 Domains ($10), 100 Domains ($20) or Unlimited domains ($30) license.
Availble as addon:
- cPanel initial configuration. ($15 USD one-time setup fee)
The default cPanel configuration requires, as those who have worked with cPanel before will know, quite a bit of settings to be setup for things like security, tweaks, configuration, latest software installations, apache setup, etc. etc. This $15 one-time fee takes the dirty work off of your hands. We will do the full initial configuration for you, including the tweaks and security. (Firewall, php hardening, etc.)
This is not available for Plesk systems.
- Remote Rebooter (FREE!)
Allows you to power cycle your server, forcing it to reboot, by just a few clicks. Note: 24/7 reboots can be requested per support ticket, free of charge. Through remote rebooter is instant.
- KVM Access ($10, special deal!)
This allows you to remotely manage your server by remotely looking at the screen, give commands, et cetera. With this handy tool you can, even if your server is offline, enter the server. For example: If you have a file system error or need to go into single user mode, you can do so remotely without intervention being required from our support team. This card works 24/7.
- Full management - $49.95 USD/Month.
Upgrades your server to a fully managed plan instead of unmanaged.
- cPanel NGINX licenses. (Speed up your sites and reduce system load!)
SERVER SPECS:
Intel Core i3-2120
4GB DDRIII Memory
500GB SATA-3 Drive
3500GB Traffic *OR* 10Mbps Unmetered
100Mbit Connection (Unless unmetered)
FREE Remote rebooter!
Price: only $79.95 USD/Month! Free setup.
ORDER NOW!
Upgrades available for this server during order:
- CPU, Core i3 -> Core i5-2400. (Upgrade to a i5 CPU is $20 USD/Month extra)
- Control Panel (cPanel/WHM, Plesk)
- Drive upgrades (More space, SSD instead of SATA, secondary drive, etc.)
- RAID (None, RAID0 or RAID1) (NOTE: RAID requires 2 identical drives!)
- Remote Rebooter (FREE!!)
- KVM Card (!!Core i5-2400 CPU ONLY!! - $10 instead of $20)
Please be advised that CentOS 5 is not compatible with the KVM card.
- 4GB Memory -> 8GB or 16GB DDRIII Memory
- Management level (Unmanaged or fully managed.)
For sales questions regarding upgrades to the configuration and/or other RAID configurations, please contact our sales team.
Please also contact our sales team for bulk discount deals!
Included with this deal:
- 3 IP adresses. (You can request up to another 7 extra IP's free of charge with ARIN justification)
Operating Systems:
- CentOS 6, CentOS 5 (64Bit)
- Fedora 16 (64Bit)
- Debian 5, Debian 6 (64Bit)
- FreeBSD 7 (64Bit)
- Windows Server 2003 (Web (32Bit), Server (32/64Bit), Enterprise (32/64Bit))
- Windows Server 2008 (Web (32Bit), Server (32/64Bit), Enterprise (32/64Bit))
- Other operating systems may be available on request, please contact sales!
Control Panels::
- cPanel/WHM Unlimited Domains - $25 (Linux only)
- Plesk Control Panel - 10 Domains ($10), 100 Domains ($20) or Unlimited domains ($30) license.
Availble as addon:
- cPanel initial configuration. ($15 USD one-time setup fee)
The default cPanel configuration requires, as those who have worked with cPanel before will know, quite a bit of settings to be setup for things like security, tweaks, configuration, latest software installations, apache setup, etc. etc. This $15 one-time fee takes the dirty work off of your hands. We will do the full initial configuration for you, including the tweaks and security. (Firewall, php hardening, etc.)
This is not available for Plesk systems.
- Remote Rebooter (FREE!)
Allows you to power cycle your server, forcing it to reboot, by just a few clicks. Note: 24/7 reboots can be requested per support ticket, free of charge. Through remote rebooter is instant.
- KVM Access ($10, special deal!)
This allows you to remotely manage your server by remotely looking at the screen, give commands, et cetera. With this handy tool you can, even if your server is offline, enter the server. For example: If you have a file system error or need to go into single user mode, you can do so remotely without intervention being required from our support team. This card works 24/7.
- Full management - $49.95 USD/Month.
Upgrades your server to a fully managed plan instead of unmanaged.
- cPanel NGINX licenses. (Speed up your sites and reduce system load!)
Monday, July 4, 2011
Hosted Dialer
Contact centers are constantly looking for ways to improve efficiency while reducing costs. SoundBite’s hosted dialer ends the search for the right balance between contact effectiveness and cost-efficiency.
Organizations can leverage the on-demand dialer capabilities and near unlimited dialing capacity to scale as needed, increase contact rates, and achieve a positive ROI right from the start.
Drive More Conversations
Use predictive pacing to automatically adjust the rate of outbound calls according to agent and contact center availability
Minimize connection time and capture customized call disposition types using SoundBite's web-based Agent Voice Portal
Blend predictive dialing with automated voice, text, and email messaging into a single contact strategy to increase contact rates
Spend less time dialing and more time talking with customers by only delivering live parties to agents
Ensure security and compliance with SoundBite Engage PCI certified platform and centralized compliance management
Organizations can leverage the on-demand dialer capabilities and near unlimited dialing capacity to scale as needed, increase contact rates, and achieve a positive ROI right from the start.
Drive More Conversations
Use predictive pacing to automatically adjust the rate of outbound calls according to agent and contact center availability
Minimize connection time and capture customized call disposition types using SoundBite's web-based Agent Voice Portal
Blend predictive dialing with automated voice, text, and email messaging into a single contact strategy to increase contact rates
Spend less time dialing and more time talking with customers by only delivering live parties to agents
Ensure security and compliance with SoundBite Engage PCI certified platform and centralized compliance management
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